Application support Work, Jobs in Ickleton, Cam (with Salaries)

Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
1d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Application Builder, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Bachelor's degree
- AI
13d
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
5d
Application Maintenance & Support Engineer| Jira & Confluence| Stevenage, UK
Infosys —Stevenage
- Maintenance
- Analysis skills
- Continuous improvement
Junior Functional Analyst
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- University
- Continuous improvement
- No degree
1d
Secure Support Engineer
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
13d
End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
7d
Data Services Coordinator
GÉANT Recruitment —Cambridge
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
10d
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
5d
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Linux Infrastructure Engineer
Imperial War Museums —Duxford
- £44,000 - £54,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
1d
Database Administrator
Price Bailey —Bishop's Stortford
- CRM software
- AI
- Office experience
- Annual leave
- Employee assistance programme
5d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Data Analyst
Price Bailey —Cambridge
- Computer Science
- Analysis skills
- Annual leave
- Employee assistance programme
Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- Communication skills
- Employee discount
- Gym membership
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Employee assistance programme
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel

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Customer Support Administrator

University of Cambridge -
Cambridge

Apply Now

Job details

Permanent | Part-time
£31,236 - £35,608 a year
1 day ago

Qualifications

Microsoft Word
Stakeholder liaison
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Administrative experience
Telecommunication
Customer support
Communication skills
Help desk

Full job description

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
Liaise directly with University staff from all departments and colleges over order & billing enquiries.
As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

Experience of working in an administrative role.
Experience of working in a customer service role.
Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
Excellent organisation skills, accuracy and attention to detail.
Excellent verbal, written and interpersonal communication skills.
Proven ability to develop and maintain your own knowledge in your field.
Proven experience of managing orders, invoicing & billing queries.
Experience of working in an IT department would be desirable.
Experience of dealing with corporate mobile phone contracts would be desirable.
Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

If you would like more information about this role, informal enquiries can be directed by email to [email protected].

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Apply Now

Refine Your Search

application support jobs in ickleton, cam

Customer Support Administrator

Customer Support Coordinator

Application Builder, Ring Application Services

QA Engineer

Application Maintenance & Support Engineer| Jira & Confluence| Stevenage, UK

Junior Functional Analyst

Secure Support Engineer

End Of Contract Associate

Analyst

Data Services Coordinator

IT Engineer

IT Junior Technical Analyst

Linux Infrastructure Engineer

Database Administrator

Service Desk Engineer

Data Analyst

Customer Care Associate

Security Operations Analyst

Broker Support Specialist

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

I want to receive the latest job alerts for application support in ickleton, cam

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