Team leader Work, Jobs in Ickleton, Cam (with Salaries)

Customer Service Team Leader
Lucy and Lola Shop —Cambridge
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
- Employee discount
Quick apply
10d
Team Leader
Card Factory —Saffron Walden
- Up to £13 an hour
- Customer service
- Leadership
2d
Stores Team Leader
JMC Aviation —Saffron Walden
- Team management
- Training & development
- Leadership
Site Team Leader
Enviromontel Ltd —Huntingdon
- £32,000 a year
- Overtime
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Gym membership
Quick apply
10d
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
4d
Front of House Team Leader
The Old Bell —Sawbridgeworth
- £12.71 - £14.00 an hour
- Full-time
- Customer service
- English
- Team management
Quick apply
Operations Team Leader
Smiths News —Newmarket
- Full-time
- Training & development
- Communication skills
- Free parking
- Referral programme
Bank Care Team Leader
Sanctuary Care —Cambridge
- £16 an hour
- Annual leave
- Employee assistance programme
Quick apply
Production Team Leader
ADM —Little Walden
- Weekend availability
- Management
- English
- Supervising experience
Facilities Team Leader
Mills & Reeve —Cambridge
- Full-time
- Training & development
- Communication skills
- Annual leave
14d
Administrator Team Leader Stansted
Swissport International AG —Stansted
- Weekend availability
- Customer service
- English
- Continuous improvement
Lead Practitioner - Chesterton
CHESTNUT NURSERY SCHOOL —Cambridge
- From £31,720 a year
- 8 hour shift
- Childcare
- Experience working with children
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Lead Park Ranger
Anglian Water Services Ltd —Huntingdon
- £35,000 a year
- Weekend availability
- Team management
- Budgeting
- Communication skills
- Free parking
- Annual leave
Team Leader
Flying Tiger Copenhagen —Cambridge
- Weekend availability
- Customer service
- Leadership
- Communication skills
7d
Mechanical Team Leader
JMC Aviation —Saffron Walden
- Monday to Friday
- Team management
- Training & development
- Employee assistance programme
Sales lead Generators & Telesales Representative
Eco Efficient Installations LTD —Braintree
- £300 - £1,000 a week
- Full-time
- CRM software
- In-person
Quick apply
13d
Team Leader - Children Home
Montage Services Ltd. —Thaxted
- £32,000 - £40,700 a year
- Overtime
- Supervising experience
- Experience working with children
- Team management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
14d
Team Leader
Urban - BRA_209 —Cambridge
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Heritage - BRA_208 —Cambridge
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Account Management Lead
Beyond Co —Newmarket
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
12d

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Customer Service Team Leader

Lucy and Lola Shop
Cambridge

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
10 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Multilingual
Ticket management
English
Supervising experience
Zendesk
Team management
Customer support
Customer interaction
Leadership

Full job description

We make custom embroidered pet portraits. Someone sends us a photo of their dog, cat or horse; our artwork team turns it into a stitch file; our production team embroiders it onto a sweatshirt, hoodie or cushion; and it's packed and posted from our studio just south of Cambridge.

We started in lockdown with one secondhand embroidery machine. We've stitched over 200,000 portraits since, exhibited at Crufts and dozens of Dog Fest events, and we now design, make and ship everything in-house.

We're heading into our biggest ever Q4, and we're looking for someone to lead customer service through it.

What the role actually is

It's a hands-on leadership job, not a desk-and-dashboard one. You'll be answering customers yourself, and you'll be the person the rest of the team looks to for how it's done.

You'll lead a small in-house team plus a group of remote virtual assistants, and you'll work daily with our Production Manager, Artwork Manager and packing team so that what we promise customers matches what's happening on the floor. You'll report into our Operations Director.

A lot of our orders are gifts. A meaningful number are memorial pieces for a pet that's died. Getting the response right matters more here than in most places.

Day to day you'll:

Work the queue alongside the team, and own the hardest tickets yourself: lost parcels, missed deadlines, difficult stitch approvals, upset customers
Onboard, train and QA the VAs, and write the macros and briefs they work from so quality holds as volume climbs
Keep response times, resolution rates and CSAT where they need to be, and report on them honestly
Sit between service, production and packing, flagging early when a promise and the schedule don't line up
Run the pre-Christmas cut-off comms and the peak staffing plan
Spot the patterns behind repeat contacts and fix the cause, not just the ticket
Feed what customers are actually saying back into product, marketing and the website

We're looking for someone who:

Has led or supervised a customer service team, in ecommerce or in a production, made-to-order or customer-facing operational environment
Has worked a peak trading season and knows what November feels like from the inside
Is comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk, Re:amaze or similar) and Shopify
Writes well. Warm, clear, human, never robotic
Is organised enough to build process, and calm enough to work without it when the day goes sideways
Wants to build something rather than maintain something

Experience managing remote or outsourced agents, personalised or made-to-order products, or international shipping and returns is a bonus, as is a genuine soft spot for other people's pets.

What we offer

£35,000 – £38,000 depending on experience
28 days holiday including bank holidays
Company pension
Free on-site parking
Staff discount, and a portrait of your own pet
Real ownership of how this function gets built, and a direct line to the leadership team
A studio where you can walk twenty steps and watch the thing you just promised a customer being made

The practical bit

Full time and on site at Copley Hill Business Park, just south of Cambridge. This isn't a hybrid role — being in the room with production, artwork and packing is the point. Free parking, and an easy drive from Cambridge, Sawston, Saffron Walden and the A11/M11.

Peak season runs September to December and is genuinely busy. We'd rather tell you that up front, and we plan for it properly.

Pay: £35,000.00-£38,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site gym
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in ickleton, cam

Customer Service Team Leader

Team Leader

Stores Team Leader

Site Team Leader

Team Leader

Front of House Team Leader

Operations Team Leader

Bank Care Team Leader

Production Team Leader

Facilities Team Leader

Administrator Team Leader Stansted

Lead Practitioner - Chesterton

Lead Park Ranger

Team Leader

Mechanical Team Leader

Sales lead Generators & Telesales Representative

Team Leader - Children Home

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Team Leader

Account Management Lead

I want to receive the latest job alerts for team leader in ickleton, cam

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