Guest experience & operations Work, Jobs in Inverness, Sct (with Salaries)

Operations & Guest Experience Assistant (Part Time)
Venture Highland —Inverness
- £13.55 - £16.00 an hour
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Customer service
Quick apply
8d
Part-time Reservationist
Kingsmills Hotel —Inverness
- Part-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Office Administrator
Cawdor Estate —Nairn
- £28,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Assistant Hotel Manager
Loch Ness Country House Hotel —Inverness
- £36,000 - £38,000 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
Quick apply
9d
Hotel Duty Manager
Loch Ness Country House Hotel —Inverness
- £14.50 an hour
- Full-time
- Bilingual
- Hospitality
- English
- Employee discount
Quick apply
9d
Multi-Site Hotel Manager
Premier Inn —Inverness
- £58,250 - £62,250 a year
- Part-time
- Bar
- Management
- Hotel
- Annual leave
- Employee discount
Quick apply
7d
Hotel Sales Manager
Mercure Inverness —Inverness
- £42,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Bakery Front of House Assistant
The Bakery —Inverness
- From £13 an hour
- Part-time
- Hospitality
- Customer service
- Bakery
Quick apply
3d
Assistant Head Housekeeper
mySTAYINN —Inverness
- From £13.50 an hour
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
7d
Supervisor
The White House —Inverness
- Up to £13.75 an hour
- Part-time
- Hospitality
- Bar
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Catering Assistant - Part Time & Full Time available
The Redshank —Inverness
- From £13.45 an hour
- Temporary
- Serving
- Hospitality
- Organisational skills
- Paid training
Quick apply
14d
Tourism & Operations Internship
Indie Campers —Inverness
- Customer service
- English
- Business
Quick apply
Assistant Restaurant General Manager
KFC —Inverness
- £32,000 - £35,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
4d
Labourer - Urquhart Castle and Highlands
Historic Environment Scotland —Fort George
- From £27,740 a year
- Full-time
- English
- Annual leave
- Flexible schedule
13d
Bartender
Cairngorm Hotel —Aviemore
- £13 an hour
- Part-time
- Hospitality
- Customer service
- Basic maths
- Free parking
- Employee discount
Quick apply
Night Auditor-CY Marriott Inverness Airport
Lighthouse Hotel Management —Inverness-shire
- £22,874.86 a year
- Weekend availability
- Bar
- English
- Hotel
- Employee discount
Quick apply
Front of House and Barista
Battys baps —Dingwall
- £8.00 - £12.21 an hour
- Part-time
- Hospitality
- Customer service
- Basic maths
- Store discount
- Employee discount
Quick apply
7h
Housekeeper (part-time)
Mansley Serviced Apartments —Inverness
- £13.55 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
20h
Spa Beauty Manager
Bannatyne —Inverness
- £15.38 an hour
- Weekend availability
- Customer service
- Team management
- IT
- Annual leave
- Employee assistance programme
Live in general assistant
Royal Hotel —Dingwall
- From £12.71 an hour
- Full-time
- Hospitality
- Organisational skills
- In-person
Quick apply

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Operations & Guest Experience Assistant (Part Time)

Venture Highland
Inverness

Quick apply

Job details

Part-time
£13.55 - £16.00 an hour
8 days ago

Qualifications

CRM software
Hospitality
Driving Licence
Customer service
Accounting software
Xero
Organisational skills
Communication skills

Full job description

Operations & Guest Experience Assistant (Part-Time)

Location: Hybrid – Inverness / Home

Hours: Part-time (to be agreed)

Reports to: Tour Director

About Us

We are a luxury private tour and chauffeur company based in the Scottish Highlands. We specialise in bespoke travel experiences, executive transport and exceptional customer service, creating memorable journeys tailored to each client’s individual requirements.

Our reputation is built on professionalism, discretion, reliability and meticulous attention to detail. As our business continues to grow, we are looking for an organised and adaptable Operations & Guest Experience Assistant to help ensure every aspect of our operation runs smoothly.

About the Role

This is a varied operational role supporting the day-to-day running of the business while helping to deliver an exceptional experience for every guest.

You’ll work closely with the Tour Director to coordinate bookings, liaise with clients and suppliers, manage administration and ensure every tour runs seamlessly from initial enquiry through to completion.

We’re looking for someone who thrives in a busy environment, remains calm under pressure and enjoys solving problems. Hospitality, travel, events or tourism experience would be particularly valuable.

Due to the nature of the luxury travel industry, occasional evening and weekend work will be required to support client bookings, tour operations and business needs. We offer flexibility in return, with hybrid working and agreed time off in lieu where appropriate.

Key Responsibilities

* Manage customer enquiries and booking administration.

* Coordinate tour schedules, driver availability and daily logistics.

* Prepare quotations, booking confirmations, itineraries and travel documents.

* Liaise with hotels, estates, attractions, restaurants and other suppliers to ensure seamless guest experiences.

* Monitor emails and ensure enquiries are responded to promptly and professionally.

* Maintain CRM systems and accurate operational records.

* Assist with invoicing, payments and general financial administration.

* Support marketing administration, social media scheduling and website updates where required.

* Help identify opportunities to improve operational processes and efficiency.

* Provide administrative support across all areas of the business.

* Undertake any other duties appropriate to the role.

Essential Skills & Experience

* Previous experience in operations, administration, hospitality, travel or tourism.

* Excellent organisational skills with exceptional attention to detail.

* Proven ability to work successfully in a busy, fast-paced environment where priorities can change quickly.

* Ability to remain calm, organised and professional under pressure.

* Excellent customer service skills with a polished and professional manner.

* Strong written and verbal communication skills.

* Confident using Google Workspace (Gmail, Calendar, Drive, Docs, Sheets and Meet) and cloud-based systems.

* Ability to quickly learn new software and digital tools.

* Ability to work independently and manage your own workload.

* A proactive approach to problem-solving and continuous improvement.

* Flexible approach to working hours, including occasional evenings and weekends to meet operational requirements.

Desirable Skills & Experience

* Experience within luxury hospitality, travel, tourism or executive services.

* Experience using booking systems or CRM software.

* Experience using Xero or similar accounting software.

* Knowledge of the Scottish Highlands and local tourism industry.

* Full UK driving licence.

Personal Attributes

We’re looking for someone who:

* Enjoys working in a dynamic and fast-moving environment.

* Thrives under pressure and can confidently manage multiple priorities.

* Is highly organised and dependable.

* Has excellent attention to detail and takes pride in producing accurate work.

* Is professional, discreet and trustworthy.

* Has outstanding interpersonal and communication skills.

* Is flexible, adaptable and willing to support different aspects of the business.

* Shares our commitment to delivering exceptional service and creating memorable experiences for every client.

What We Offer

* Flexible part-time hours.

* Hybrid working.

* A varied and rewarding role within a growing luxury travel business.

* The opportunity to work alongside an experienced Tour Director and contribute to delivering outstanding guest experiences.

* A supportive, friendly and collaborative working environment.

* Competitive hourly rate, dependent on experience.

Pay: £13.55-£16.00 per hour

Work Location: Hybrid remote in Inverness IV2 3DU

Quick apply

Refine Your Search

guest experience & operations jobs in inverness, sct

Operations & Guest Experience Assistant (Part Time)

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I want to receive the latest job alerts for guest experience & operations in inverness, sct

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