Customer experience advisor 20 hours Work, Jobs in Jarrow, Twr (with Salaries)

Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Customer Services Advisor
Halfords —South Shields
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
5d
Patient Contact Centre Advisor - Self-Pay Team
Spire Healthcare —Seaham
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
8d
Customer Experience Advisor - 20 hours
Jewells —Newcastle upon Tyne
- Customer service
- Communication skills
- Paid training
- Employee discount
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
6d
Private Patient Sales Advisor (12 Month Contract)
Spire Healthcare —Seaham
- Full-time
- Communication skills
- Annual leave
- Employee discount
12d
Membership Advisor
Bannatyne —Durham
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
Kwik Tan Supervisor
Admiral Slots —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
5d
Customer Sales Advisor
Halfords —Bishop Auckland
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Senior Salesforce Architect
Ocado Retail —Sunderland
- Full-time
- Hybrid work
- Salesforce
- AI
- Leadership
- Annual leave

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Customer Service Advisor (Contact Centre)

Alpha UK Projects Limited
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time
£13.00 - £13.95 an hour

Benefits

Store discount
Work from home
Employee discount
Referral programme
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Advisor (Contact Centre)

Location: Newcastle city centre | Pay: £13 per hour plus monthly bonus | Hours: 9am to 6pm, full time | Immediate start available

Join a friendly contact centre team of 21 Customer Service Advisors right in the heart of Newcastle city centre, on £13 per hour with a monthly bonus based on customer satisfaction. This is a full time role with an immediate start, working 9am to 6pm with a full hour of paid break every shift. You will also have hybrid working, with the option to work from home twice a week or stay in the office full time if that suits you better.

We think a happy, well-supported team looks after customers better, so we have built a workplace people actually enjoy coming to. There is music playing in the background to keep the atmosphere upbeat, a staff kitchen stocked with complimentary snacks, fruit, tea and coffee, and a games room you can make the most of during your breaks or after your shift. The team is welcoming, energetic and inclusive, and you will be well looked after from day one.

About the role

As a Customer Service Advisor, you will be the friendly voice on the end of the phone, helping customers with their questions and making sure they feel heard. It is a people-focused role where building rapport and solving problems matter more than following a rigid script.

What you will be doing

Answering inbound customer calls in a friendly and professional manner
Listening carefully to understand each customer's question, concern or problem
Investigating enquiries and working out the most suitable solution
Explaining information clearly and without unnecessary jargon
Taking ownership of enquiries and seeing them through to a proper resolution
Keeping customer records accurate and up to date after every interaction
Working alongside colleagues and other departments when extra support is needed
Helping the team keep customer satisfaction standards high

About you

We would love to hear from you if you:

Have excellent verbal communication skills and can chat naturally with all kinds of people
Enjoy listening to customers and getting to the bottom of their concerns
Like investigating problems and finding practical solutions
Can adapt your style to relate to people from different backgrounds
Know how to turn a difficult conversation into a positive outcome
Stay patient, helpful and composed when a customer is frustrated
Want every customer to come away feeling supported and looked after

Previous contact centre or call centre experience is welcome but not essential. If you have transferable experience from retail, hospitality, administration, sales, reception or any other people-focused role, you could be a great fit.

What you will get

A monthly performance bonus linked to customer satisfaction
The option to work from home twice a week
A full hour of paid break during every shift
Complimentary snacks, fruit, coffee and tea in the staff kitchen
Access to the staff games room during breaks and after shifts
A supportive, social and inclusive team of 20 advisors

Apply now

If this sounds like the right fit, we would love to hear from you. Send your application today and we can get you started straight away.

Pay: £13.00-£13.95 per hour

Benefits:

Employee discount
On-site parking
Referral programme
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor 20 hours jobs in jarrow, twr

Customer Service Advisor (Contact Centre)

Customer Services Advisor

Patient Contact Centre Advisor - Self-Pay Team

Customer Experience Advisor - 20 hours

Senior Customer Service Advisor - Nights

Private Patient Sales Advisor (12 Month Contract)

Membership Advisor

Kwik Tan Supervisor

Customer Sales Advisor

Senior Salesforce Architect

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