Job description - summary
Enjoy helping people and building new skills?
If you’re looking to gain valuable customer experience with the UK’s best bank, as voted by Forbes 2026, this could be a great opportunity for you.
On behalf of Nationwide, AMS are seeking an Administrator until for a 3-month contract, working within our Payment Processing team at Nationwide House, Pipers Way, Swindon.
As an Administrator in the Payment Processing team, you will be carrying out administrative duties around payments and working with members accounts directly, ensuring seamless payments operations for clients and other internal and external stakeholders. We’re looking for people who are organised, proactive and genuinely enjoy providing excellent administrative support. If you take pride in your attention to detail and enjoy working behind the scenes, this could be the role for you.
You’ll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role.
We're offering a £14.29 hourly rate, working a total of 35 hours per week, Monday to Friday, 9am – 5pm.
Hybrid working
During the training period You’ll be required to work onsite at Nationwide, Monday - Friday 9am-5pm – 5 days a week for your first 5-6 weeks, depending on progress.
At Nationwide, we support at home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you’ll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely. The team you will be going into works from the office Monday and Wednesday every week, with the rest of the week working from home if you wish.
Job description - the role
What you'll be doing
- Administrative tasks around payment processing, including data entry, keying payments, sending payments and working directly with client accounts
- Liaising with internal stakeholders and clients, sending out correspondence such as letters and emails, communicating information via telephone
- Using your strong attention to detail to ensure accurate data is processed into payments for our clients
- Working alongside other internal and external teams, including offshore stakeholders
- Using tools such as Microsoft Office and an array of other tools and software to carry out your duties
- Adhering to strict GDPR and handling sensitive information on a daily basis
Candidate Profile: Key accountabilities, skills & experience
About you
If you've got previous administration experience, enjoy working with data and are confident working with information, this could be the perfect opportunity for you. We're looking for someone who is organised, adaptable and enjoys working in a fast-paced environment. You'll be comfortable managing large amounts of information, communicating with a variety of stakeholders and supporting multiple priorities at once.
Experience within a Payment Processing environment would be beneficial but isn't essential as full training will be provided. Most importantly, you'll be eager to learn, have a positive attitude and take pride in delivering a high standard of work.
We need you to:
- Have previous administration experience in a busy office environment
- Be confident using Microsoft Excel and working with large spreadsheets and data sets
- Demonstrate excellent attention to detail and accuracy
- Be organised and able to manage multiple tasks and competing priorities
- Have strong written and verbal communication skills
- Be adaptable, personable and willing to learn new processes and systems
- Work effectively both independently and as part of a team
- Be comfortable handling confidential and sensitive information
- Have strong problem-solving skills and a proactive approach to supporting others
About the client
Why work at Nationwide?
We’re different from other financial service providers. We’re a bank, owned by our customers. And for over 130 years, we’ve supported those customers to make the most of their money and achieve what they want from life. That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our customers. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
Next steps
What’s on offer?
- 35 hours per week
- Hybrid after training –2 days per week
- Monday – Friday 9 am to 5 pm
- Start date ASAP, aiming for late September
If you’d like to apply, just click the ‘Apply now’ button.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address
Job Type: Full-time
Pay: £14.29 per hour
Job Reference: AMSCWS01208
