Customer success and technical support manager Work, Jobs in Kennett, Sfk (with Salaries)

Customer Success and Technical Support Manager
cellXica —Cambridge
- Full-time
- Computer networking
- Organisational skills
- Contracts
- Free parking
Quick apply
Customer Success Manager
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- Hybrid work
- Salesforce
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Guardtech Group Ltd —Haverhill
- Full-time
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- Administrative experience
- Annual leave
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Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
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Technical Sales Executive – Door Sets
Deanta UK Ltd —Ely
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14d
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Staff Strategic Account Manager
Altium —Cambridge
- Full-time
- English
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1d
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
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Quick apply
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
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- Hybrid work
- English
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- Annual leave
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Genie Ventures —Cambridge
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customer success and technical support manager jobs near kennett, sfk

Customer Success and Technical Support Manager

cellXica
Cambridge

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Job details

Permanent | Full-time

Benefits

Free parking
Cycle to work scheme
Financial planning services
Company pension
Private medical insurance
On-site parking

Qualifications

Software deployment
5G
Technical support
Release management
Computer networking
B2B
Organisational skills
Contracts
Telecommunication
IP networking
Linux
Root cause analysis
Cybersecurity
Communication skills
Time management
4G/LTE

Full job description

Job Specification

Customer Success and Technical Support Manager

Exciting opportunities in a growing team

Role

cellXica is seeking a technically strong and customer-focused Customer Success & Technical Support Manager to act as the primary interface between customers and the engineering organisation. This role is ideal for someone with a strong technical background in telecommunications, networking, wireless systems, or embedded technology who enjoys solving complex customer challenges and building long-term client relationships.

You will be responsible for managing customer support activities, technical issue resolution, onboarding, customer success initiatives, and ongoing account engagement across cellXica’s private mobile network and radio technology solutions. The role combines hands-on technical troubleshooting with strategic customer relationship management and operational coordination.

Working closely with engineering, product, QA, and commercial teams, you will ensure customers receive exceptional technical support and achieve maximum value from cellXica’s solutions.

Key Responsibilities

Customer Success

Build and maintain strong long-term relationships with customers, integrators, and technology partners.
Act as a trusted technical advisor for customers deploying and operating cellXica solutions.
Support customer onboarding, implementation, and adoption activities.
Conduct regular customer reviews, feedback sessions, and operational check-ins.
Monitor customer satisfaction, identify improvement opportunities, and drive customer retention.
Coordinate customer training sessions, technical workshops, and product demonstrations.
Gather customer feedback and collaborate with Product and Engineering teams to influence future product development.
Support commercial teams with customer expansion opportunities, renewals, and strategic account growth.
Ensure customers are informed of product updates, release changes, and technical developments.

Technical Support & Operations

Manage and coordinate technical support activities across software, hardware, and network-related issues.
Troubleshoot complex technical problems relating to LTE/5G networks, SDR systems, networking infrastructure, and integrated radio solutions.
Own and manage support ticket workflows, escalation processes, and resolution tracking.
Coordinate issue resolution between customers, engineering teams, and third-party suppliers.
Support system deployment, configuration, testing, and commissioning activities where required.
Develop and maintain support documentation, knowledge base articles, troubleshooting guides, and customer-facing technical materials.
Analyse recurring technical issues and drive continuous improvement initiatives.
Assist with release validation, customer acceptance testing, and post-deployment support activities.
Support incident management, root cause analysis, and corrective action processes.
Help establish scalable customer support processes and operational best practices as the company grows.

About cellXica

cellXica Ltd is a dynamic and growing company based on the outskirts of Cambridge, serving customers worldwide. We specialise in developing and manufacturing innovative solutions for cellular and bespoke communication markets.

Our products include 5G, 4G, 3G & 2G small cells using our own SDR platforms. We also undertake contract design and development projects based on our extensive SDR knowledge and IP.

We are proud of our flexible culture with strong engineering focus and a proven track record. The team has a wide range of experiences and skills and work closely together and with our customers.

Qualifications, Skills and Experience

Required Skills & Experience

Previous experience in Customer Success, Technical Support Management, Solutions Engineering, Technical Account Management, or similar customer-facing technical role.
Strong technical background within telecommunications, wireless networking, networking infrastructure, embedded systems, or related engineering environments.
Experience troubleshooting complex technical systems and coordinating issue resolution.
Strong understanding of IP networking, Linux environments, and wireless communication technologies.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Experience managing customer relationships within B2B technology environments.
Excellent organisational and stakeholder management skills.
Strong problem-solving and analytical capabilities.
Experience using ticketing, CRM, or service management platforms.

Desirable Experience

Knowledge of LTE, 5G, SDR, RF systems, or private mobile network technologies.
Experience supporting mission-critical communications or industrial connectivity environments.
Familiarity with telecom infrastructure, network deployment, or systems integration projects.
Experience working with embedded Linux systems or network appliances.
Exposure to DevOps, release management, or software deployment processes.
Experience working within start-up or scaling technology businesses.
Understanding of cybersecurity principles within telecom or networking environments.

Personal Attributes

Customer-centric with a strong sense of ownership and accountability.
Calm and methodical under pressure.
Strong communicator and relationship builder.
Technically curious with a passion for solving complex problems.
Collaborative and team-oriented.
Highly organised and able to manage multiple priorities simultaneously.
Comfortable working within a fast-paced engineering-led business.
Be self-starting and able to work under your own initiative.
Have a creative and structured approach to problem-solving.
Be comfortable communicating and collaborating within a small team.
Have a desire for self-improvement and personal development.
Have the time-management skills needed to successfully complete projects.

At the time of starting your employment, you must have permission to work in the UK.

Benefits

You will have the opportunity to develop your career through a variety of projects working alongside experienced engineers. We offer a competitive salary, annual bonus and the extras you might expect from a hi-tech company.

Contact Details

If you feel that a cellXica is the place for you to start or develop your career, please get in touch with us at [email protected], including your CV and the type of role you are seeking. You can find out more about our products at www.cellxica.net.

Benefits:

Company pension
Cycle to work scheme
Financial planning services
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer success and technical support manager jobs in kennett, sfk

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