It service delivery manager Work, Jobs in Kettering (with Salaries)

Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
9d
Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
1d
Digital Project Manager
Xigen Limited —Bedford
- £30,000 - £40,000 a year
- Hybrid work
- Organisational skills
- Flexible schedule
Quick apply
12d
Senior Product Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £79,514 a year
- Overtime
- Presentation skills
- Mentoring
- Training & development
- Free parking
- Annual leave
Senior Product Manager
HMGCC —Milton Keynes
- £79,514 a year
- Overtime
- Mentoring
- Training & development
- Free parking
- Annual leave
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Junior Project Manager
Elevate Technology Group —Rugby
- £32,000 - £37,000 a year
- Hybrid work
- Organisational skills
- Agile
Senior Business Change & Technology Project Manager (18 Month FTC)
AB Agri —Peterborough
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Business Change & Technology Project Manager (12 Month FTC)
AB Agri —Peterborough
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Data, Analytics and AI Senior Manager
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- AI
- Annual leave
Quick apply
1d
IT Business Analyst (Microsoft Dynamics) 6 month FTC
Sage Homes —Northampton
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
12d
Test Engineer
MaPS —Bedford
- £52,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place
A01 Santander UK plc —Milton Keynes
- £56,000 - £84,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Analysis skills
2d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services
Account Manager
Celestra Ltd —Milton Keynes
- Up to £60,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Employee assistance programme
11h
Implementation and Transformation Analyst
Diebold Nixdorf —Milton Keynes
- Full-time
- Remote
- English
- Communication skills
1d

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it service delivery manager jobs near kettering

Desktop Support Engineer

Getronics -
Wellingborough

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Employee mentoring programme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Operating systems
IT service management
Ticket management
Microsoft Office Suite
Microsoft Office
Analysis skills
Computer hardware
Ticket management systems
Customer support
Customer interaction
Communication skills
Mobile devices

Full job description

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.

We have an exciting opportunity for a Deskside Support Engineer to join our team in Wellingborough!

What we can give you:

37.5-hour working week with flexible working options, giving you that much needed work/life balance
This opportunity is based at the customers site in Wellingborough
Great opportunities for career progression
25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
Employee Referral Scheme – if successful you could earn £750.
Flexible benefits package that aims to offer something for everyone.
GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
Private medical cover after 12 months
Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.

What to expect:

Responsible for effect use of technology by performing local workplace support activities to a proficient level
Over time you will gain a strong technical appreciation of core desktop operating systems, applications and services
Responsible for delivery of new technology, within agreed business service levels
Acting as an ambassador for IT by achieving the balance between customer satisfaction and efficiency
Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis
Taking ownership and manage escalations of customers issues, working closely with other service teams as required
Ability to monitor and prioritise workloads, overcoming obstacles in order to achieve their goals and objectives working both independently and as part of a team
Providing support to the customer both on site and remote, through remote access tools and verbal/written communication
Providing Smart hands support e.g., mounting/unmounting network, server hardware, network patching

What we expect from you:

Relevant experience working in a customer service environment where clients and customers are your main priority.
Strong communication skills with clients, colleagues, and management
You will take on full responsibility, with customers at your focus, and the ability to make good judgements
Ability to take initiative.

Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies:

Extensive desktop support skills with Windows 10 & 11 Operating Systems,
Microsoft Office suite, Office 365, a range of PC hardware.
Provisioning and supporting desktop hardware, including PC’s, Notebooks,
Monitors, Printers, multifunctional media devices and other related
hardware accessories.
Application Support – Office 365, remote access products (an advantage),
User Endpoint Manager (Ivanti), Sophos, AV products
Mobile Device Support – iOS (iPhone/iPad) and Android, email services.
Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded.
Ability to work as a team with colleagues, building relationships, and discuss resolutions for issues
Strong analytical capability
Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets.
ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage.
Experience of cross-functional working

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 815 1055 or alternatively, email into [email protected]

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it service delivery manager jobs in kettering

Desktop Support Engineer

IT Service Delivery Manager

Service Desk Team Leader

Digital Project Manager

Senior Product Manager

Senior Product Manager

IT Service Lead Engineer

Junior Project Manager

Senior Business Change & Technology Project Manager (18 Month FTC)

Technical Standards Manager

Business systems analyst

Cyber Security Analyst

Senior Business Change & Technology Project Manager (12 Month FTC)

Data, Analytics and AI Senior Manager

IT Business Analyst (Microsoft Dynamics) 6 month FTC

Test Engineer

Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place

Technical Operations Manager

Account Manager

Implementation and Transformation Analyst

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