1st line support Work, Jobs in Kingsthorpe, Nth (with Salaries)

1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
2d
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
1d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Banking
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
10d
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
10d
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
11d
Barista - Store# 91552, Stadium MK
Starbucks —Milton Keynes
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Work & Health Coach Team Lead
General Practice Alliance Ltd. —Northampton
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
11d
Senior Customer Service Rep Aftermarket
Doosan Bobcat EMEA (UK) —Northampton
- English
- Microsoft Office
- Bachelor's degree
Prisoner Escort and Driver
Serco Plc —Buckingham
- £24,596 - £31,063 a year
- Overtime
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
9d
Residential Support Worker - Part Time
Claris Homes —Kempston
- £15 - £16 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Management
- Maintenance
- Bachelor's degree
- Annual leave
- Employee assistance programme
Sales Support - Asset Finance
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking
Residential Support Worker
Claris Homes —Kempston
- £15.50 - £16.00 an hour
- Overtime
- Experience working with children
- First Aid Certification
- In-person
- Free parking
- Annual leave
Quick apply
12d
Archaeological Geophysicist
Cotswold Archaeology —Milton Keynes
- £32,977 - £39,718 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Fleet Vehicle Technician
East Midlands Ambulance Service NHS Trust —Northampton
- £31,049 - £37,796 a year
- Overtime
14d

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1st Line Support Analyst

Dawsongroup -
Milton Keynes

Quick apply

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Incident queue management
Ticket management
Service restoration
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Intune
Mobile devices

Full job description

About this Role

Are you a 1st Line Desktop Support Analyst, IT Support Analyst or Help Desk Analyst looking for a role where you can build your technical experience while making a visible difference to colleagues every day? Based in Milton Keynes, this permanent Group IT role is the first point of contact for incidents and service requests, helping users get back to work quickly while keeping communication clear throughout each ticket.

Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face
Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration
Log, categorise, prioritise and manage tickets through the Help Desk platform, keeping records accurate and progressing work within agreed SLAs
Configure, deploy and support desktops, laptops, peripheral equipment and Android and iPhone mobile devices, including device management through Microsoft Intune
Identify recurring issues, contribute to the knowledge base and escalate complex incidents to 2nd Line Support while maintaining ownership and communication

About You

You will bring a helpful, curious approach and enjoy working through technical issues in a calm and structured way. Not sure you meet every point below? We value potential, transferable skills and a willingness to learn, so please do not rule yourself out.

Experience supporting users in a Help Desk, Desktop Support or similar technical service environment
Working knowledge of Microsoft Windows, with basic administration experience across Active Directory, Microsoft 365 and VMware Horizon
Experience deploying or managing devices through Microsoft Intune
An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications welcomed but not essential
Clear communication, strong problem solving skills and a customer focused approach, with the confidence to take ownership and ask for support when needed

About Us

Dawsongroup has been in business since 1935 and has more than 50 years of experience in asset rental, supporting customers across a broad range of specialist markets. Group IT helps keep that wider business connected and productive, with a culture built around integrity, ownership, collaboration and finding practical ways to work smarter.

A business that values growth in both its people and its operations
A team environment where collaboration, communication and knowledge sharing matter
A commitment to providing safe, fulfilling and rewarding careers
A company focused on solving customer challenges and continually improving how it works

About Your Future

This role offers a strong starting point for someone who wants to deepen their technical knowledge and develop within a broad Group IT environment. You will gain exposure to a varied technology estate, work closely with experienced 2nd Line colleagues and have access to support that can help you shape your next career step.

Funded training and internal progression pathways, both nationally and worldwide
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
2x life assurance scheme and long term incentives
Cycle to work schemes and seasonal gifts
Wellbeing and mental health support

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to turn your interest in technology into a rewarding career with a business that will support your growth? Join Dawsongroup and help keep our people connected, supported and moving forward, because people are our greatest asset.

Dawsongroup is well known for its tailored solutions and specialist asset supplies, but the real asset is our team. Working at Dawsongroup is more than just a job, it’s a journey. Browse the available opportunities today.

Quick apply

Refine Your Search

1st line support jobs in kingsthorpe, nth

1st Line Support Analyst

2nd Line analyst - Technical Support

1st line Support Engineer

2nd Line Support Technician

Customer Service Advisor

Applications Support Technician - Level 1

CDD Analyst

3rd Line Service Desk Engineer

IT Apprentice

Barista - Store# 91552, Stadium MK

Work & Health Coach Team Lead

Senior Customer Service Rep Aftermarket

Prisoner Escort and Driver

Technical Support Analyst

Residential Support Worker - Part Time

Manager, Scenic & Props Design

Sales Support - Asset Finance

Residential Support Worker

Archaeological Geophysicist

Fleet Vehicle Technician

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