Job Summary
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
You will be working on a shift basis, with the rota published 6 weeks in advance. The role involves working a variety of hours, including evenings, weekends, and bank holidays, but no night shifts! Early shifts may be from 08:00 to 18:00 and late shifts may be from 10:00 to 22:00, working approximately 9.5 hours per day.
This role is a fixed-term post for 12 months and you will be on a rota working 8 days per fortnight.
Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
You don’t need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.
In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.
You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).
It’s a hands-on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close-knit team.
If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board.
Experience and Knowledge
- Have experience of dealing with the public.
- Have experience of delivering a quality customer service.
-
Be willing to learn new technology skills and undergo digital training.
Qualifications and Training
-
Have a good standard of numeracy and literacy.
-
Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
-
Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
-
6-week training period to fully prepare you for your career with us
-
Rotas published 6 weeks ahead of time.
-
No night shifts.
-
Payments for unsociable hours, overtime, meal and driving allowances where applicable.
-
Flexible working options we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
-
Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
-
Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
-
Read about our application process
-
Learn more about our culture at NHSBT
To learn more, please see the Recruitment Profile which is a combination of the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
This vacancy will close at 23:59 on Thursday 27 August 2026.
You will be invited to complete an assessment following your application. You must complete the assessment sent to you by email from @ArcticShores.com. The deadline for this assessment is 4 days after your application is submitted. It will take an average of 35-40 minutes. Please check your junk email box if needed. When you complete the Donor Carer assessment, the result will be used for any future applications made within 12 months. Therefore, please complete your assessment before applying for any other Donor Carer vacancies. If you have previously completed the assessment, you will not need to complete another one.
For further information, please visit Candidate Support Arctic Shores
If you’re shortlisted, we’ll invite you to see the role for yourself by visiting a blood collection session, followed by a face-to-face interview. Unfortunately, we’re unable to offer virtual options, and travel expenses aren’t covered.
The session visit is planned for Wednesday 16 September 2026 (14:00 and 15:00), subject to confirmation.
If you attend your session visit, the interviews are planned for Friday 18 September 2026, subject to confirmation.
For informal enquiries about the job, please contact Katherine Willdridge, Senior Sister via email: [email protected].
