Service desk operations manager Work, Jobs in Langley Mill, Dby (with Salaries)

Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
4d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Deputy General Manager
Unique inns pub co —Long Whatton
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
11d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
D-Loop Coordinator
Network Plus —Alfreton
- £28,600 a year
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
14d
Customer Services Officer
Tuntum Housing Association —Nottingham
- From £27,969.99 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
7d
Hotel Manager
Vira International Ltd —Derby
- £35,000 - £40,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
11d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Night Supervisor-1
Leonardo Hotel Derby —Derby
- Night shift
- Hotel
- Hotel experience
- Kitchen experience
- Referral programme
Quick apply
LGV Driver
Selwood Limited —Sutton-In-Ashfield
- £38,515 - £52,476 a year
- Driving
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
4d
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Facilities Coordinator
Mitie —Derby
- Full-time
- Customer service
- Communication skills
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Engineering and Fleet Manager
Ministry of Justice —Burton-On-Trent
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Military
- Presentation skills
- In-person
- Annual leave
- Employee discount
14d
Waste Customer Account Manager - (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Quick apply
6d
Shift Manager – Full-Time
Heron Foods —Nottingham
- £13 an hour
- Full-time
- Leadership
- Communication skills
- Employee discount
Quick apply
13d

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Service Desk Operations Manager

Computacenter -
Derby

Apply Now

Job details

4 days ago

Qualifications

Customer service
Microsoft Office
IT support
Organisational skills
Customer support
Leadership
Communication skills
Help desk

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219499 | Contract type: Standard | Business Unit: Service Desk

Life on the team

We are looking for a people-focused Team Leader / Operations Manager to lead a Service Desk team supporting one of Computacenter's key customer accounts in Derby.

You will be responsible for leading a team of Service Desk Analysts delivering first-line support and service requests while maintaining high levels of customer satisfaction and team engagement. This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence.

As part of Computacenter's customer-facing delivery organisation, you will play a key role in ensuring operational performance, service quality and employee engagement while working closely with customer stakeholders and internal delivery teams.

What you'll do

Lead and develop a team of Service Desk Analysts delivering first-line support services
Produce and analyse management reports to identify trends and drive continuous improvement
Resolve customer escalations in a timely manner, minimising business disruption
Plan and distribute workload to ensure service levels and business objectives are achieved
Build and maintain strong relationships with customer stakeholders and internal teams
Conduct performance reviews, coaching sessions and regular one-to-one meetings
Support employee development, succession planning and skills growth across the team
Manage resource requirements, retention and attrition within the service
Ensure knowledge management processes are maintained and service quality standards are met
Promote a positive team culture and act as a role model for colleagues
Maintain governance of service workflows, queues and operational processes
Manage operational delivery in line with Computacenter policies and customer expectations

What you'll need

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment
Experience working within a managed service provider or customer support environment
Strong people leadership skills with a proven ability to motivate, coach and develop teams
Excellent customer service and stakeholder management skills
Strong communication skills, both written and verbal
Experience managing customer escalations and driving service improvements
Ability to analyse data, produce reports and make informed operational decisions
Strong organisational and workload prioritisation skills
Good knowledge of Microsoft Office applications
Experience working with service management tools and business systems
A collaborative and supportive leadership style
Ability to build strong working relationships across technical and business teams

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

service desk operations manager jobs in langley mill, dby

Service Desk Operations Manager

Service Desk Team Manager

Deputy General Manager

Desktop Support Analyst - Derby

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

ResChem QC Analyst Derby

D-Loop Coordinator

Customer Services Officer

Hotel Manager

Desktop Support Analyst

Night Supervisor-1

LGV Driver

End User IT Support Manager

Customer Account Manager (Desk Based)

Facilities Coordinator

IT Infrastructure Associate Project Manager

Second Line Analyst

Engineering and Fleet Manager

Waste Customer Account Manager - (Desk Based)

Shift Manager – Full-Time

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