Line support engineer Work, Jobs in Langley Park, Dur (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
12d
Dual Fuel Smart Meter Engineer
Laver Group —Durham
- From £43,500 a year
- Overtime
- Customer service
- Electrical experience
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Assessor in Built Environment
Middlesbrough College —Middlesbrough
- Up to £34,225 a year
- Call to connect
- Maths
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
Apprentice Application Operations Engineer
Department for Work and Pensions —Newcastle upon Tyne
- £32,137 a year
- Overtime
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
10d
Network Technical Architect
IT Professional Services Ltd. —Chester-le-Street
- £56,000 - £75,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
5d
Electronic Engineers - all levels
Leonardo UK Ltd —Newcastle upon Tyne
- £37,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Networking Architect
IT Professional Services Ltd. —Chester-le-Street
- £50,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
2d
Senior Analytics Engineer
Waterstons —Durham
- £51,500 - £66,000 a year
- Hybrid work
- Azure
- DevOps
- SQL
- Employee assistance programme
- Sick pay
Repairs & Maintenance Technical Manager
JH Mechanical and Electrical Services Limited —Thornaby on Tees
- From £50,000 a year
- Full-time
- Management
- Computer literacy
- Team management
- Free parking
- Paid training
Quick apply
11d
Professional Services Engineer
Elevate Technology Group —Cramlington
- £30,000 - £35,000 a year
- Mentoring
- Computer networking
- IT
- Gym membership
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- DevOps
- AWS
- Scripting
- Annual leave
Quick apply
DevOps Engineer - Gateshead or Leeds
TEAM RH FITNESS LTD —Gateshead
- £50,000 - £50,001 a year
- Hybrid work
- DevOps
- AWS
- Computer networking
Quick apply
Level 3 Stores Assistant - Shifts
Northern Trains —Newcastle upon Tyne
- £42,445 a year
- Full-time
- Forklift
10d
Associate Software Engineer Level II
Department for Work and Pensions —Newcastle upon Tyne
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Azure
- SQL
- AWS
- Annual leave
- Employee assistance programme
Project Engineer
Techflow Marine —Cramlington
- £32,000 - £38,000 a year
- Full-time
- AutoCAD
- System design
- Maths
- Life insurance
- Sick pay
Quick apply
12d
Maintenance Engineer (2 Shift)
ParalloyGroup —Middlesbrough
- £47,500 a year
- Computer literacy
- Maintenance
- Programmable logic controllers

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line support engineer jobs near langley park, dur

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year
12 days ago

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

line support engineer jobs in langley park, dur

2nd Line Support Technician

Dual Fuel Smart Meter Engineer

Assessor in Built Environment

Power Platform Solutions Architect

Platform Engineer

Apprentice Application Operations Engineer

Infrastructure and Network Engineer

Network Technical Architect

Electronic Engineers - all levels

Networking Architect

Senior Analytics Engineer

Repairs & Maintenance Technical Manager

Professional Services Engineer

CAD Technician

Cloud Infrastructure Engineer - AWS

DevOps Engineer - Gateshead or Leeds

Level 3 Stores Assistant - Shifts

Associate Software Engineer Level II

Project Engineer

Maintenance Engineer (2 Shift)

I want to receive the latest job alerts for line support engineer in langley park, dur

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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