Customer care lead Work, Jobs in Lechlade, Gls (with Salaries)

Customer Care Lead
Neafs UK Ltd. —Swindon
- From £25,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Time management
- Employee assistance programme
8h
Operations and Design Lead
Complete Graphics —Witney
- From £25,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Customer Service Adviser (Lead Music Assistant)
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £26,284 - £29,064 a year
- Part-time
- Employee discount
Customer Service Team Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
8h
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Team Lead
Subway Restaurant —Headington
- From £12.71 an hour
- Part-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
Customer Service Team Manager
Welcome Break —Hungerford
- Up to £28,000 a year
- Customer service
- Supervising experience
- Free parking
- Employee discount
2d
Maintenance Team Leader
Leaflike —Didcot
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
14d
Software Engineering Team Leader
Procode Technology Limited —Oxford
- £60,000 a year
- Hybrid work
- Leadership
- Python
- Annual leave
- Employee assistance programme
7d

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Customer Care Lead

Neafs UK Ltd.
Swindon

Quick apply

Job details

Permanent | Full-time
From £25,000 a year

Benefits

Free parking
Annual leave
Company pension
Employee discount
On-site parking

Qualifications

Live chat
Multilingual
Sales
Customer service
GCSE
English
Data entry
Phone etiquette
Communication skills

Full job description

Pay: From £25,000.00 per year

Job Description:

Job Title: Neafs Customer Care Lead
Location: Swindon, Wiltshire
Salary: £25,000 + Commission / bonus
Job Type: Full-Time | Permanent

About Us

NEAFS is an innovative brand in the UK’s Nicotine Pouch and Heated Nicotine markets. As demand for tobacco free alternatives continues to rise, we’re helping to shape the future of the categories. We’re now looking for a motivated and enthusiastic Customer Care Lead to own and elevate the end-to-end customer support experience across all channels. As NEAFS Customer Care Lead you will lead daily operations, coach the team to deliver consistently high-quality service, and turn customer insight into actions that improve retention, loyalty, and revenue whilst ensuring we meet strict service standards.

Key Responsibilities

Conduct outbound calls to existing Retailers, building and developing retention and loyalty.
Elevate the NEAFS overall customer experience.
Provide live chat and instant support performance for consumers.
Support with device replacement and warranty journeys.
Maintain accurate records of customer care interactions and data entry into the system.
Reduce churn and repeat contacts.
Demonstrate positive telephone etiquette and professionalism during all communications.
Coach and mentor other team members.

What ‘great’ looks like (success profile,)

Personal effectiveness (Essential)

Active listening and understanding: Listens to understand, not to reply. Accurately diagnoses the real issue and confirms understanding before acting.
Thoroughness: High attention to detail, follows process, documents accurately, and closes loops. No incomplete handovers, no follow ups missed.
Emotional Stability: Calm under pressure and during escalations. Handles any disgruntled customers professionally without losing empathy or control.
Relationship Building: Builds trust quickly with customers and internal stakeholders (Ops, Digital, Warehousing.) Becomes the ‘glue’ across teams.
Willingness to Learn: Learns products, policies, tools, and edge cases fast. Improves personal performance continuously and pushes learning culture in the team.
Agility: Comfortable with change (new products, new policies, new tools). Reacts fast without breaking quality.
Smart Multitasker: Strong prioritisation, queue management, and time discipline. Can run shifts, workload, and performance rhythm like clockwork.

Functional Competencies (Desirable)

Product Knowledge (Learning Curve): Understands the product ecosystem deeply (devices, consumables, loyalty/warranty rules, troubleshooting basics) and can coach others.
Digital Literacy: Confident using Digital tools & systems, live chat, CRMs, order management tools, dashboards, and QA workflows.
Business Development Thinking: Understands the commercial impact of care: prevents churn, recovers at-risk customers, increases loyalty engagement, protects revenue.
Consumer Insight into Action: Spots patterns in contacts/complaints, identifies root causes, and turns insights into improvements (FAQs, policies, site flows, automation, training).

Required skills

Previous experience in a call centre or customer service role is essential.
GCSE Grade C / Grade 4 or above in English.
Strong communication skills with the ability to articulate clearly and effectively over the phone.
Proficiency in spoken and written English is essential; multilingual candidates are also encouraged to apply.
Accurate data entry skills with fine attention to detail.
Excellent knowledge of effective sales strategies.
Ability to work well under pressure whilst maintaining a positive attitude.
A proactive approach to problem-solving and a willingness to learn new skills.
A Team spirit with a strong desire to learn and grow.

What You’ll Get

£25,000.00 basic salary
Commission / bonus available
A fast-moving, entrepreneurial environment with real room for growth
Free onsite parking
Employee Discount
Paid Annual Leave
Company Pension

Why Join Us?

This is an exciting opportunity to join a business at the forefront of a growing category in the UK. If you’re a people person, excellent at building rapport, and enjoy working in a fast-paced business environment, we’d love to hear from you.

Apply Now

If you are interested in joining our team and have the relevant experience and skills to fulfil the role, we would welcome an application from you. Please apply with an up-to-date copy of your CV and we will contact you.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care lead jobs in lechlade, gls

Customer Care Lead

Lead Administrator-DEF Academy Services

Operations and Design Lead

Customer Service Adviser (Lead Music Assistant)

Customer Service Team Manager

Senior Regional Field Team Manager

Team Lead

Customer Service Team Manager

Maintenance Team Leader

Software Engineering Team Leader

Other jobs to consider

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