/ senior Work, Jobs in Leeds (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Senior Merchandiser
DUSK —Leeds
- Up to £55,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- Organisational skills
- Employee discount
Quick apply
Operational Support Grade - HMP Wetherby (Prison Support Role)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Display Operative
Big Motoring World —Leeds
- £29,251 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
14d
Assistant Director of Repairs and Maintenance
Accent Group Ltd —Bradford
- £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Operational Support Grade - HMP Askham Grange (Prison Support Role)
Ministry of Justice —York
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
11d
Account Manager
Rivendell Europe Ltd —Leeds
- Full-time
- Organisational skills
- Leadership
- Time management
Quick apply
Senior Project Manager
Consejo Ciudadano UK —Leeds
- £5,400 - £7,500 a month
- Full-time
- Microsoft Office
- Project management
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Customer Service Officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
13d
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
6d
Sales Assistant - Leeds
J Barbour and Sons —Leeds
- Part-time
- Microsoft Outlook
- Customer service
- Merchandising
- Employee discount
- Referral programme
Quick apply
Senior Stores and Warehouse Operative
Babcock International —York
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
Service Operations Director
Riego Infrastructure Services Ltd —Leeds
- £88,000 - £117,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
3d
General Manager
Bannatyne —Leeds
- £50,000 a year
- Weekend availability
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Senior Administrator
Luminate Education Group / Business Support —Leeds
- £27,632 - £29,255 a year
- Hybrid work
- Education
- IT
- Communication skills
- Annual leave
6d
Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
7d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

/ senior jobs in leeds

Customer Resolution Team Leader

Senior Merchandiser

Operational Support Grade - HMP Wetherby (Prison Support Role)

Display Operative

Senior Event & Production Manager

Assistant Director of Repairs and Maintenance

Operational Support Grade - HMP Askham Grange (Prison Support Role)

Account Manager

Senior Project Manager

Large and Complex Loss Handler

Customer Service Officer

Team Leader

Sales Assistant - Leeds

Senior Stores and Warehouse Operative

Business Analyst

Senior Operations Manager

Service Operations Director

General Manager

Senior Administrator

Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit

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