Call center Work, Jobs in Letchworth, Hrt (with Salaries)

Charity Calling Team (Lead)
The Professional Fundraiser —Hitchin
- From £33,000 a year
- Part-time
- Google Suite
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
9d
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Parts Advisor Telesales Trade Counter( Experienced )
British Parts —Stevenage
- £28,000 - £35,000 a year
- Part-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Relocation assistance
Quick apply
2d
Outbound Caller
Kramp GmbH —Biggleswade
- Sales
- Microsoft Office
- Organisational skills
Inside Sales / Telesales
Definitive —Stevenage
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- IT
Quick apply
Telesales Executive
Ken Booth & Co Ltd —Huntingdon
- From £28,000 a year
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
- Gym membership
Quick apply
Better at Home Call Handler – (Friday & Saturday)
Watford & Three Rivers Trust —Hertford
- £13.09 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Collections Specialist
BSI —Milton Keynes
- £28,050 - £33,000 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Bereavement leave
General Practice Call Handler
One Medical Group —Milton Keynes
- £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Referral programme
7d
Call Centre (Collections) 9am-1pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
9d
Telesales Executive
SUEZ —Luton
- £34,073 a year
- Full-time
- Sales
- IT
Call Centre Sales Advisor
Timepieces International —Potters Bar
- £25,000 - £32,000 a year
- 12 hour shift
- CRM software
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
14d
Telephone Market Research Interviewer (In office)
Prevision Research —Milton Keynes
- £12.21 an hour
- Temporary
- Data analysis skills
- Computer skills
- Typing
- Free parking
- Employee assistance programme
Quick apply
8d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Contact Centre Agent- Bilingual (Italian)
UCFS Europe Company —Biggleswade
- From £26,000 a year
- Bilingual
- Customer service
- English
Quick apply
1d
Telesales / Business Developer
Howdens Joinery Co. —Stevenage
- Full-time
- Sales
- Annual leave
- Employee discount
1d
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Customer service
- Computer skills
- Communication skills
Claims Settlement Advisor
Copart —Bedford
- £28,976 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
2d
Call Centre (Collections) 8am-12pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
1d

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Charity Calling Team (Lead)

The Professional Fundraiser -
Hitchin

Quick apply

Job details

Permanent | Part-time
From £33,000 a year
9 days ago

Benefits

Free parking
Employee assistance programme
On-site parking

Qualifications

Google Suite
Management
Customer service
English
Leadership

Full job description

Job Description

Charity Calling Team (Lead)- Part Time

Join a team that feels like family!

You have probably never heard of a Fundraising Agency, most people haven’t. It’s true we are a unique business, but a business with support at its core whether that be with our charity clients or with our amazing team members.

Recognised in the Sunday Times Top best places to work 2026, we believe that achieving brilliant results starts with an exceptional culture and here at The Professional Fundraiser, or TPF to our friends, we are looking for a passionate and enthusiastic individual to join our Supporter Experience hub on a part time basis.

This is a part time role, covering up to 30 hours per week. The hours have some flexibility, our contact centre operates up till 7.30pm, 4 evenings a week plus half a day Saturday so the ability to cover those hours is a must.

What you’ll be doing;

Call Prioritisation & Delivery Management;

Lead on prioritising calls that align with Fundraising activity
Collaborate with the Operations team on call volume prediction
Plan and manage the achievement of hub KPIs
Take an active role in making calls to ensure real time effective coaching
Ensure optimum supporter engagement

Team Leadership, Scheduling & Wellbeing;

Provide clear direction, encouragement & support to the hub
Rota scheduling and overview, ensuring gaps are covered
Absence management, carrying out return to work interviews where necessary
Key holding responsibilities
Team support - being an ‘arm around the shoulder’ when challenges occur

Performance Management & Costs

Manage weekly hours budgets
Proactively identify potential performance risks and adjust accordingly

Data, Insight and Continuous Improvement;

Use CRM data to identify and report trends/risks and opportunities
Collaborate to help develop and improve welcome calling systems and usability

Want to know a little bit more about us?

TPF is the leading, national fundraising agency working with large charity clients that include The Royal British Legion, Prostate Cancer and Cats Protection to name a few. We’re proudly a “team-first” agency and want every individual’s interaction with TPF to be an exemplary experience. We strive for the feeling of family, crafting personal experiences for each of our Team Members.

So what are the person specifics for this role?

Someone who is comfortable using a telephone, I know that sounds strange but in the tech centred world we live in now using the phone to make a call is no longer the norm….the telephone is a trusted friend to the members of your team so it will need to become yours too. A brilliant communicator (there’s that telephone again!) able to have good conversations with everyone, helping to cement that warm, fuzzy feeling that the supporter got when they met our Fundraiser. If you have some customer service experience, that will serve you well and even better if you have some call centre experience. Although, for us, we are about the person, not the skillset. You’ll need to know your way around a computer, we all help each other and we have a great IT team but you’ll benefit from having some pre existing knowledge. We use Google suite here at TPF however with the similarities between other packages, if you are more familiar working with Microsoft, transitioning won’t be a problem - we’ve all done it!

What are the benefits of being a TPF team member?

A starting salary of £33,000 Pro Rata for part time
22 days holiday (not including bank holidays, pro rata’d for part time)) increasing on length of service
A paid day off for your birthday!
A comprehensive Employee Assistance Programme (EAP)
Beautiful countryside offices with green spaces, cows and sheep as our nearest neighbours
We even have a shower, if you ever fancied cycling or running to work!

This role has a 12 week probationary period.

To apply for this role and to find out more about us, please visit our , or you can drop our People & Engagement team an email you can also give us a call on 01462 458899 option 3 for HR or text on 07561 702383

Pay: From £33,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

call center jobs in letchworth, hrt

Charity Calling Team (Lead)

Contact Centre Advisor (Night Shift)

Call Centre Agent - Fundraising

Parts Advisor Telesales Trade Counter( Experienced )

Outbound Caller

Inside Sales / Telesales

Telesales Executive

Better at Home Call Handler – (Friday & Saturday)

Collections Specialist

General Practice Call Handler

Call Centre (Collections) 9am-1pm

Telesales Executive

Call Centre Sales Advisor

Telephone Market Research Interviewer (In office)

JUNIOR SALES CONSULTANT

Contact Centre Agent- Bilingual (Italian)

Telesales / Business Developer

Contact Centre Advisor

Claims Settlement Advisor

Call Centre (Collections) 8am-12pm

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