Service desk team manager Work, Jobs in Little Eaton, Dby (with Salaries)

Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
9d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Hire Desk Manager
One Stop Hire Ltd —Hucknall
- Full-time
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Night Supervisor-1
Leonardo Hotel Derby —Derby
- Night shift
- Hotel
- Hotel experience
- Kitchen experience
- Referral programme
Quick apply
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
Facilities Coordinator
Mitie —Derby
- Full-time
- Customer service
- Communication skills
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
3d
Customer Services Officer
Tuntum Housing Association —Nottingham
- From £27,969.99 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
12d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
9d
Deputy General Manager
Unique inns pub co —Long Whatton
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
12d
Deputy Manager
Jollyes Pets —Mansfield
- £28,038 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
Quick apply
10d
OPG Helpline Inbound Advisor – Contact Centre
Ministry of Justice —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
3d
Frameworks and Tenders Manager
RM Education Limited —Hucknall
- Hybrid work
- Microsoft Office
- Business development
- Organisational skills
- Annual leave
Hotel - Duty Manager
Premier Inn —Alfreton
- Up to £13.86 an hour
- Part-time
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
1d
Head of Lighting & AV
University of Derby —Derby
- £29,091 - £32,323 a year
- Overtime
- AutoCAD
- CAD
- University
D-Loop Coordinator
Network Plus —Alfreton
- £28,600 a year
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
Store Manager
Jollyes Pets —Mansfield
- £30,000 - £34,000 a year
- Weekend availability
- Customer service
- Retail management
- Life insurance
Quick apply
10d

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service desk team manager jobs near little eaton, dby

Service Desk Operations Manager

Computacenter -
Derby

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Job details

9 days ago

Qualifications

Customer service
Microsoft Office
IT support
Organisational skills
Customer support
Leadership
Communication skills
Help desk

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219499 | Contract type: Standard | Business Unit: Service Desk

Life on the team

We are looking for a people-focused Team Leader / Operations Manager to lead a Service Desk team supporting one of Computacenter's key customer accounts in Derby.

You will be responsible for leading a team of Service Desk Analysts delivering first-line support and service requests while maintaining high levels of customer satisfaction and team engagement. This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence.

As part of Computacenter's customer-facing delivery organisation, you will play a key role in ensuring operational performance, service quality and employee engagement while working closely with customer stakeholders and internal delivery teams.

What you'll do

Lead and develop a team of Service Desk Analysts delivering first-line support services
Produce and analyse management reports to identify trends and drive continuous improvement
Resolve customer escalations in a timely manner, minimising business disruption
Plan and distribute workload to ensure service levels and business objectives are achieved
Build and maintain strong relationships with customer stakeholders and internal teams
Conduct performance reviews, coaching sessions and regular one-to-one meetings
Support employee development, succession planning and skills growth across the team
Manage resource requirements, retention and attrition within the service
Ensure knowledge management processes are maintained and service quality standards are met
Promote a positive team culture and act as a role model for colleagues
Maintain governance of service workflows, queues and operational processes
Manage operational delivery in line with Computacenter policies and customer expectations

What you'll need

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment
Experience working within a managed service provider or customer support environment
Strong people leadership skills with a proven ability to motivate, coach and develop teams
Excellent customer service and stakeholder management skills
Strong communication skills, both written and verbal
Experience managing customer escalations and driving service improvements
Ability to analyse data, produce reports and make informed operational decisions
Strong organisational and workload prioritisation skills
Good knowledge of Microsoft Office applications
Experience working with service management tools and business systems
A collaborative and supportive leadership style
Ability to build strong working relationships across technical and business teams

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

service desk team manager jobs in little eaton, dby

Service Desk Operations Manager

Service Desk Team Manager

Hire Desk Manager

Night Supervisor-1

ResChem QC Analyst Derby

Facilities Coordinator

Desktop Support Analyst - Derby

Customer Service Specialist - Desk Based

Team Leader

Customer Services Officer

End User IT Support Manager

Deputy General Manager

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

Deputy Manager

OPG Helpline Inbound Advisor – Contact Centre

Frameworks and Tenders Manager

Hotel - Duty Manager

Head of Lighting & AV

D-Loop Coordinator

Store Manager

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