Weekly rota (subject to change at short notice due to annual leave or sickness):
Hours for this post: 22.5 hours per week (sometimes more hours & to be paid)
If you are unable to commit to the specified hours, please do not apply for this position.
The candidate must be able to cover annual leave and sickness as and when necessary.
Overview:
We are seeking a reliable and organized GP Receptionist/administrator to join our team. As the first point of contact for 30 Kingsway Surgery, the Receptionist plays a crucial role in providing excellent customer service and creating a positive impression for patients and visitors. The ideal candidate will have strong administrative skills, exceptional phone etiquette, and the ability to multitask in a fast-paced environment.
Administration responsibilities:
- To have a through knowledge of all practice procedures
- To work in accordance of written protocols
- Pulling/filing notes for summarising and updating as necessary
- Filing/scanning post into medical records
- Perform general clerical duties, including photocopying, faxing, mailing, and filing
- Completing/filing electronic documents through workflow
- Completing tasks
- Registrations of new patients - computer data entry and medical records
- Process patients' change of address - computer data and medical records (have knowledge of practice area
- Process repeat prescription requests in accordance with practice guidelines
Reception responsibilities:
- Greet and welcome patients and visitors in a friendly and professional manner
- Receive and make telephone calls
- Provide information to patients, book appointments, take messages, and transfer calls as necessary
- Liaise with clinicians, internal and external
- Assist with data entry tasks and maintain accurate records
- Be able to cover all reception positions as necessary
Other tasks:
- Ensure security of data at all times
- Ensure building security - have through knowledge of doors/windows/alarm, report and document any problems to the line manager.
- Any other tasks allocated by managers/clinicians
Experience:
- Proven experience in an administrative or receptionist role preferred
- Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent phone etiquette and strong verbal communication skills
- Ability to type accurately and efficiently
- Strong organizational skills with attention to detail
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification Qualifications
Essential
- English qualification GCSE grade C or high or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Pay: From £12.71 per hour
Work Location: In person
