Service desk Work, Jobs in Llangynwyd, Bge (with Salaries)

Helpdesk Analyst
ivolve Care and Support —Swansea
- £25,000 - £27,000 a year
- Full-time
- SharePoint
- Communication skills
- Referral programme
12d
Customer Service Advisor
HSBC Global Services Limited —Swansea
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home
4d
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Client Service Coordinator
Exponential-e —Bridgend
- Analysis skills
- Communication skills
- Analytics
- Referral programme
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Technician
Geldards —Cardiff
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
15h
HIre & Sales Coordinator
GAP Group —Swansea
- Full-time
- Sales
- Organisational skills
- Communication skills
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
Guest Services Lead
Mitie —Cardiff
- Weekend availability
- English
- Training & development
- Leadership
- Employee discount
Infrastructure Engineer
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Language training provided
6d
Senior Software Engineer, Core Experiences - Cardiff, United Kingdom
Speechify —Cardiff
- Remote
6d
Reception Volunteer
Age Connects Torfaen —Torfaen
- Data entry
- Front desk

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Helpdesk Analyst

ivolve Care and Support -
Swansea

Apply Now

Job details

Full-time
£25,000 - £27,000 a year
12 days ago

Benefits

Referral programme

Qualifications

Technical troubleshooting
IT service management
iOS
User account provisioning
Ticket management
Microsoft Office Suite
User account management
Ticket management systems
Technical support incident logging
SharePoint
Technical writing
Customer support
Application support
Communication skills
CompTIA A+

Full job description

Job Title: Helpdesk Analyst

Salary: £26,000 to £27,000 Per Annum

Location: Swansea, Wales (Full-time)

Our Values

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things. Our colleagues are passionate, kind and resilient and they go the extra mile for the people we support and for each other. We have this expectation of all colleagues. As a Helpdesk Analyst, you’ll demonstrate these values in every interaction and contribute to a positive, supportive team environment.

Role Overview

Reporting to the Helpdesk Team Leader, you play a key role in ensuring the smooth operation of our systems and providing essential support to colleagues.
You apply your technical skills, problem‑solving abilities and customer service expertise to resolve issues promptly and effectively.
You thrive in a fast‑paced environment, enjoy troubleshooting technical challenges and have a passion for delivering exceptional service.

Your Responsibilities

Application Support Provide timely 1st line technical support to internal users for IT queries and incidents, ensuring service levels are maintained to the highest standards.
Create, delete and amend user accounts across all systems. Identify, investigate and resolve basic IT issues efficiently, offering solutions or workarounds to minimise escalations.
Update the ticketing system with high‑quality information to support transparency, collaboration and trend analysis.
Escalate complex issues to the relevant team for further resolution. Proactively recognise and report trends to the appropriate team for further attention.
Assist with User Acceptance Testing (UAT) and other agreed IT maintenance tasks.
Maintain accurate documentation of IT procedures and resolutions.
Capture user feedback to support future IT development and service improvement.

The Main Skills and Experience for This Role

Essential

1+ years’ experience in an IT support or service desk role.
Good knowledge of Windows operating systems.
Proficiency in MS Office Suite including M365, SharePoint, Teams and common business applications.
Basic troubleshooting of network issues.
Familiarity with service desk software.
Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non‑technical users.
Ability to prioritise and manage multiple tasks in a fast‑paced environment.
Strong problem‑solving skills to identify issues and determine appropriate solutions.
Ability to work well within a team and escalate issues when necessary.
Ability to document issues, solutions and procedures clearly and concisely.
Understanding of ITIL and basic cybersecurity principles.
Honesty, reliability, trustworthiness and a passion to make a difference.

Desirable

Previous experience working in the care sector.
Knowledge of macOS, iOS and Android operating systems.
Relevant qualifications or certifications such as Microsoft, Cisco or CompTIA A+.

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

Industry-leading recognition
Social, financial and emotional wellbeing
Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF

Apply Now

Refine Your Search

service desk jobs in llangynwyd, bge

Helpdesk Analyst

Customer Service Advisor

Service Desk Technician

IT Service Desk Analyst

IT Support Engineer - UK

In-Service Support Co-Ordinator

IT Service Desk Analyst

Client Service Coordinator

Senior Service Desk Analyst

1st Line Engineer

Senior Application Support Engineer

IT Service Desk Technician

HIre & Sales Coordinator

IT Manager

Guest Services Lead

Infrastructure Engineer

Senior Software Engineer, Core Experiences - Cardiff, United Kingdom

Reception Volunteer

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