It business Work, Jobs in London, Eng (with Salaries)

Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Software Tester
Ganap IT Limited —Hounslow
- £35,000 a year
- Full-time
- Computer Science
- Analysis skills
- Organisational skills
Quick apply
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Level 2 - IT Support Consultant
Fuse Technology Pty Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Software troubleshooting
- Microsoft Office
Quick apply
4d
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
9d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Consultant
PINNACLE VISION UK LTD —Hounslow
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Quick apply
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
6d
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Junior Performance and Data Analyst
Premium Credit Limited —London
- Hybrid work
- Data analysis skills
- SQL
- Employee assistance programme
2d
IT Operations Manager
OfficeTek Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Sick pay
Quick apply
14d
Business Analyst
Ganap IT Limited —Hounslow
- £43,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Systems Analyst, Wembley Stadium
Delaware North —Wembley
- £36,000 a year
- Weekend availability
- Computer Science
- Customer service
- English
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Business Analyst
Foresters Financial —Bromley
- Up to £63,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
- Employee assistance programme
- Flexible schedule
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
13d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
IT Project Support Officer
Nord Anglia Education —London
- Hybrid work
- PMP
- ERP systems
- Microsoft Office
10d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows

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Systems Engineer

Thrive -
London

Apply Now

Job details

Full-time

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

it business jobs in london, eng

Systems Engineer

Software Tester

IT Support Analyst

Level 2 - IT Support Consultant

Deskside Support Analyst

IT Service Desk Manager

IT Consultant

IT Support Engineer

IT Support Technician

Entry Level Support Engineer

Junior Performance and Data Analyst

IT Operations Manager

Business Analyst

IT Systems Analyst, Wembley Stadium

IT Helpdesk Specialist, UK

Business Analyst

Junior IT Analyst Support Specialist (London, UK)

Analyst – Desktop Support

IT Project Support Officer

IT Desktop Support Analyst

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