Key clients tenancy operations Work, Jobs in London, Eng (with Salaries)

Key Clients Tenancy Operations Lead
Campions —London
- Customer service
- Analysis skills
- Mentoring
- Employee assistance programme
Quick apply
Trainee/Experienced Property Manager
Bryan & Keegan Estate Agents —Lewisham
- £22,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
10d
Client Account Manager
Apex Housing Solutions —London
- Up to £30,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Referral programme
Quick apply
10d
Front of House Manager
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Assistant Manager
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Senior Property Portfolio Manager
Glasshouse Asset Management —London
- From £35,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
End of Tenancy / Deep Cleaning Specialist (Subcontractor)
Metro Task Force —London
- £15 - £22 an hour
- Full-time
- Customer service
- English
- Driving
Quick apply
Senior Property Administrator
Cozee Properties —London
- From £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
5d
Handy man and driver
McGlashans Property Service —London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
- Employee discount
Quick apply
11d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Property Manager - Fixed Term Contract
Campions —London
- £32,000 - £34,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Senior Community Manager FTC (12 Months)
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Cleaning Company Manager - Part Time
We Clean (Cleaning Co) Ltd —Twickenham
- £800 - £1,500 a month
- Part-time
- Up to 50% travel
- English
- Supervising experience
Quick apply
Manager - Public and Social Housing Transformation
BearingPoint United Kingdom —London
- Hybrid work
- Analysis skills
- Communication skills
- School
- Gym membership
Housing Resettlement Administrator
YMCA East Surrey —Redhill
- £17,472 a year
- Part-time
- Annual leave
- Employee assistance programme
10d
Residential Property Manager
Jukes & Co —Norwood
- £25,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
4d
Senior Property Administrator
Jukes & Co —London
- From £27,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
5d
Business Support Coordinator | St Johns Wood & Belsize Park
Knight Frank —St Johns Wood
- Full-time
- English
- Administrative experience
- Organisational skills
Estate Co-ordinator
OCS Group —London
- Monday to Friday
- Contracts
- IT
Lettings Negotiator
Choices Estate Agents —Redhill
- £25,528 - £27,220 a year
- Full-time
- Sales
- Administrative experience
- Driving
Quick apply
11d

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Key Clients Tenancy Operations Lead

Campions -
London

Quick apply

Job details

Fixed term contract

Benefits

Free flu jabs
Employee assistance programme

Qualifications

Customer service
Analysis skills
Mentoring
Communication skills

Full job description

Job Advert

Chestertons Estate Agency

Key Clients Tenancy Operations Lead

Location: Multi-site / Hybrid
Reporting To: Head of Key Clients

Fixed Term: Contract 6 months

About the Role

We are seeking an experienced and highly organised Key Clients Tenancy Operations Lead to oversee operational delivery across our Key Client portfolio. This role is pivotal in ensuring exceptional service standards, regulatory compliance, efficient tenancy onboarding, and strong client relationships throughout the tenancy lifecycle.

As the operational Subject Matter Expert (SME) for Key Clients, you will provide specialist support on complex tenancy transactions, including corporate and embassy tenancies, renewals, tenancy swaps, rent increases, and bespoke client requirements. You will act as the primary escalation point for operational, compliance, and process-related matters while driving operational excellence across the business.

This is an exciting opportunity for a lettings professional with strong technical expertise, exceptional stakeholder management skills, and a passion for delivering outstanding client service.

Key Responsibilities

Deliver Exceptional Key Client Service

Act as the primary operational contact for designated Key Clients.
Ensure tenancy transactions are progressed efficiently, accurately, and in line with client-specific requirements.
Build and maintain strong relationships with clients, branches, and internal stakeholders.
Resolve complex enquiries and escalations professionally and effectively.
Support client retention and portfolio growth through exceptional service delivery.

Oversee Complex Tenancy Transactions

Manage and oversee complex tenancy arrangements, including:
- Corporate tenancies
- Embassy tenancies
- Premier and Super Prime tenancies
- Renewals
- Tenancy swaps
- Rent increases
- Licence agreements
- Non-standard tenancy arrangements
Review and approve bespoke tenancy documentation, clauses, addendums, surrenders, and associated legal documentation.
Ensure all transactions comply with legislation, company policies, and client requirements.
Provide expert guidance on complex tenancy scenarios across the business.

Compliance, Governance & Risk Management

Maintain expert knowledge of lettings legislation, Right to Rent requirements, AML obligations, and regulatory developments.
Conduct regular audits and annual re-checks to ensure compliance and minimise business risk.
Support updates to tenancy agreements, templates, and operational documentation following legislative changes.
Identify operational risks and implement effective mitigation strategies.

Process Improvement & Systems Development

Support the development and enhancement of tenancy progression systems and platforms.
Participate in testing, implementation, and rollout of new technologies and operational processes.
Streamline client-specific workflows to improve efficiency and consistency.
Create and maintain operational documentation, templates, checklists, and reporting tools.
Drive continuous improvement initiatives across tenancy operations.

Training & Knowledge Development

Deliver training on Key Client processes across branches and operational teams.
Coach and mentor Tenancy Progressors and colleagues.
Support onboarding and development programmes for new team members.
Act as a subject matter expert on tenancy progression, legislation, and Key Client requirements.
Promote a culture of continuous learning and knowledge sharing.

Stakeholder Collaboration

Work closely with Lettings, Property Management, Client Accounts, Compliance, Renewals, and other key departments.
Support department heads and senior stakeholders on strategic projects and operational reviews.
Assist branches with complex transactions and client escalations.
Build strong cross-functional relationships to ensure seamless service delivery.

Reporting & Portfolio Performance

Produce and maintain bespoke client reports covering:
- Renewals
- Rent increases
- Compliance requirements
- Certificate tracking
- Portfolio performance
- Operational KPIs
Monitor service standards and identify opportunities for improvement.
Support management reporting and operational analysis.
Assist in developing service level agreements and operational benchmarks.

Team Contribution

Foster a collaborative and high-performing team culture.
Provide support during periods of absence, increased workload, or business change.
Demonstrate flexibility, accountability, and a proactive approach to problem-solving.
Act as a role model for professionalism, operational excellence, and customer service.

About You

Essential Skills & Experience

Minimum 3 years' experience within the lettings sector.
Extensive knowledge of residential tenancy legislation, processes, and regulatory requirements.
Strong understanding of institutional and corporate client operational needs.
Proven experience managing complex and high-value client portfolios.
Exceptional stakeholder management and relationship-building skills.
Strong operational and commercial awareness.
Excellent written and verbal communication skills.
Ability to interpret, review, and draft non-standard tenancy documentation.
Strong analytical and problem-solving capabilities.
High level of attention to detail and accuracy.
Experience delivering training, coaching, and mentoring colleagues.
Advanced knowledge of Reapit.
Ability to manage multiple priorities in a fast-paced environment.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Quick apply

Refine Your Search

key clients tenancy operations jobs in london, eng

Key Clients Tenancy Operations Lead

Trainee/Experienced Property Manager

Client Account Manager

Front of House Manager

Assistant Manager

Senior Property Portfolio Manager

End of Tenancy / Deep Cleaning Specialist (Subcontractor)

Senior Property Administrator

Handy man and driver

Senior Housing Manager

Property Manager - Fixed Term Contract

Senior Community Manager FTC (12 Months)

Cleaning Company Manager - Part Time

Manager - Public and Social Housing Transformation

Housing Resettlement Administrator

Residential Property Manager

Senior Property Administrator

Business Support Coordinator | St Johns Wood & Belsize Park

Estate Co-ordinator

Lettings Negotiator

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