Part time customer services officer Work, Jobs in London (with Salaries)

Customer Escalation Officer
L&Q —London
- £27,796 - £31,955 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
1d
Trainee Procurement Officer (Government Equivalent: Trainee Commercial Officer)
MI6 —London
- £37,723 - £40,428 a year
- Part-time
- Hybrid work
- In-person
- Annual leave
- Flexitime
1d
Registration Support Officer - Greenwich
Step Ahead —London
- £14 an hour
- Temporary
- Customer service
- Computer literacy
- Administrative experience
Quick apply
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
8d
Business Support Officer
BARISTAINLONDON CAFE LTD —Holloway
- £41,700 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
Quick apply
Trainee Pensions Officer
Richmond and Wandsworth Councils —London
- £30,225 - £34,389 a year
- Full-time
- English
- Business
- Communication skills
- Annual leave
1d
Concierge Officer
Islington Council —Islington
- £31,086 - £31,980 a year
- Part-time
- Annual leave
- Employee discount
1d
HR and Finance Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
6d
Universal Credit Job Centre - EO Recruitment Consultant Role - London
Department for Work and Pensions —Westminster
- £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
Accounts Receivable
L&Q —London
- £32,881 a year
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee assistance programme
7d
Supported Housing Officer
Places for People —London
- £35,000 a year
- IT
- Communication skills
- Annual leave
- Employee discount
Student and Academic Support Officer - (1.0 FTE)
SOAS University of London —London
- £35,749.57 - £42,207.57 a year
- Full-time
- Hybrid work
- Customer service
- University
- School
- Annual leave
- Employee assistance programme
11d
Supporter Care Officer
Centrepoint —London
- £29,849 - £35,493 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
5h
Registry & Operations Officer (0.5)
Study Group —Stratford
- £16,000 a year
- Part-time
- Administrative experience
- Project management
- University
Quick apply
6d
Resourcing & Talent Acquisition Support Officer
Civic Recruitment Limited —Lewisham
- £24.87 an hour
- Temporary
- Hybrid work
Quick apply
Repairs Administrator
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- IT
7d
Trainee Procurement Officer (Government equivalent: Trainee Commercial Officer)
MI5 - The Security Service —London
- £37,723 - £40,428 a year
- Part-time
- Presentation skills
- Annual leave
12h
Service Administration Officer
Creative Support —London
- £14.80 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Resident Decant Officer x2
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
5d

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part time customer services officer jobs near london

Customer Escalation Officer

L&Q -
London

Apply Now

Job details

Full-time | Fixed term contract
£27,796 - £31,955 a year
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Complaint handling
Microsoft Office
Relationship management
IT
Communication skills
Time management

Full job description

Title: Customer Escalation Officer

Contract Type: Fixed Term Contract for 12 months, 35 hours per week

Salary: From £31,955 per annum (London weighted salary) or from £27,796 per annum (Regional salary), dependant on experience

Grade: 5

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer

Closing Date: 10th August 2026

Interview Date: 18th August 2026

Please click here for the role profile.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Customer Resolution Team at L&Q:

Our customers are the most important part of our business and as a member of the Escalation Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time. This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents.

The role will be responsible for managing a varied caseload of complex and sensitive escalations from the executive team.

You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.

This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have a strong team ethos. You will have control over your own workload and be responsible for orchestrating a positive outcome for our customers.

You will have excellent written and verbal communication skills in order to deal with the various issues our diverse resident base will have. Therefore, it is essential that you’ve had experience in a customer service role and preferably with complaint handling.

You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Liaise with internal teams and contractors to investigate and resolve issues swiftly and thoroughly.
Managing and owning a varied caseload of complex and sensitive escalations from the executive team
Draft high-quality written responses that reflect our values and commitment to service excellence
Act as a point of contact and reassurance for residents
Ensure all responses are timely, accurate, and meet both internal standards and regulatory expectations
Identify themes and trends from escalations to feed into service improvements across the Direct Maintenance Service
Undertaken project work as and when required

What you'll bring:

Excellent written and verbal communication skills, with the ability to draft clear, accurate and high-quality responses to enquiries.
Proven experience in a similar customer service role.
Strong time-management skills, with the ability to prioritise and meet deadlines.
IT literate, with good working knowledge of Microsoft Office
Able to work effectively in a fast paced, high pressure environment.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ #CVL

Customer Escalation Officer - 8048

Location: London - Stratford or Manchester - Trafford

Posted: 27/07/2026

Closing date: 10/08/2026

Closing time: 23:59

Apply Now

Refine Your Search

part time customer services officer jobs in london

Customer Escalation Officer

Trainee Procurement Officer (Government Equivalent: Trainee Commercial Officer)

Registration Support Officer - Greenwich

Admissions Officer

Business Support Officer

Trainee Pensions Officer

Concierge Officer

HR and Finance Administrator

Universal Credit Job Centre - EO Recruitment Consultant Role - London

Temporary Accommodation Housing Officer

Accounts Receivable

Supported Housing Officer

Student and Academic Support Officer - (1.0 FTE)

Supporter Care Officer

Registry & Operations Officer (0.5)

Resourcing & Talent Acquisition Support Officer

Repairs Administrator

Trainee Procurement Officer (Government equivalent: Trainee Commercial Officer)

Service Administration Officer

Resident Decant Officer x2

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