Operations manager Work, Jobs in Lurgan, Arm (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Assistant Production Manager
Johnsons Belfast —Belfast
- From £38,500 a year
- Full-time
- English
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Logistics Operations Manager
LS Motion Global Logistics Ltd —Lisburn
- £2,800 - £3,417 a month
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
Contract Team Operations Manager
TLT —Belfast
- Full-time
- Team management
- Leadership
Logistics Operations Manager
Alternative Heat —Banbridge
- Full-time
Quick apply
2d
Operations Support Manager
Mitie —Belfast
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
11d
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
5d
Warehouse and Transport Operations Manager
Flanagan Flooring Distributors —Ballynahinch
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
operations manager
Wagamama —Belfast
4d
Operations Administrator
Cyclone Aircon and Ventilation —Armagh
- £35,000.00 - £43,501.85 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Work from home
Quick apply
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
10d
Services Operations Program Manager
Ciena —Belfast
- Full-time
- PMP
- Engineering
- ERP systems
Warehouse Operations Manager
Musgrave —Belfast
- Microsoft Office
- Leadership
- Communication skills
Quick apply
9d
Operations Manager
Alternative Heat —Newtownabbey
- Full-time
Quick apply
Operations Administrator
NAVANTIA UK —Belfast
- Full-time
- Spanish
Quick apply
Facilities Manager
CBRE —Belfast
- Full-time
- Hospitality
- Microsoft Office
- Analysis skills
Operations Supervisor
FedEx EU —Belfast
- £14.63 an hour
- Full-time
- Communication skills
- Employee assistance programme
Operations Supervisor 45
Evri —Belfast
- £29,328 a year
- Full-time
- IT
- Annual leave
10d
Principal Technical Operations Manager
Oracle —Belfast
- Full-time
- Oracle
- Maintenance
- Linux
- Life insurance
2d
Operations Supervisor
RiverRidge —Mallusk
- £18.78 an hour
- Overtime
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
9d

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Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month
4 days ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operations manager jobs in lurgan, arm

Customer Operations Manager

Assistant Production Manager

Logistics Operations Manager

Contract Team Operations Manager

Logistics Operations Manager

Operations Support Manager

Contact Centre Manager

Warehouse and Transport Operations Manager

operations manager

Operations Administrator

Operations Director - Network Access Products

Services Operations Program Manager

Warehouse Operations Manager

Operations Manager

Operations Administrator

Facilities Manager

Operations Supervisor

Operations Supervisor 45

Principal Technical Operations Manager

Operations Supervisor

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