Desk manager Work, Jobs in Manchester (with Salaries)

Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
5d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
5d
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Office Admin Manager
EC Creative Services Ltd —Oldham
- From £14 an hour
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Service Desk Coordinator
Axscend Limited —Runcorn
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
9d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Front Office Manager
Hilton London Bankside —Manchester
- From £4,500 a month
- Full-time
- Hotel
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
10d
Senior Transition Manager
Capgemini —Manchester
- Hybrid work
- Management
- AWS
- IT
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
4d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Hire Desk Manager
Nationwide Platforms —Birchwood
- Sales
- Customer service
- Team management
- Free parking
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
5d
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
6d
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Manchester
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
MENSWEAR PRODUCT MANAGER-MANCHESTER SHAMBLES
INDITEX —Manchester
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply

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desk manager jobs near manchester

Customer Service Desk Manager

Hybrid Asset Solutions LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
5 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Referral programme
On-site parking

Qualifications

Management
Customer service
GCSE
Leadership
Help desk

Full job description

About the Role

The Customer Service Desk sits at the heart of Hybrid Asset Solutions, coordinating the scheduling of all works and playing a direct role in operational performance, customer satisfaction, and our ability to meet client expectations. We're looking for an experienced Customer Service Desk Manager to lead and develop the team, ensuring the desk runs efficiently as the business continues to grow.

This is a hands-on leadership role for someone who thrives on prioritising competing demands, keeping a small team focused and supported, and working across departments to get jobs scheduled and delivered on time.

Alongside a competitive salary, you'll work from our newly refurbished office with free onsite parking and access to an onsite gym. We invest in bringing the team together through regular team building events, quarterly meetings, and an annual away day, so you'll always feel connected to the wider business. We also run a referral programme, rewarding you for helping us find great people to join the team.

Key Responsibilities

● Lead and manage the customer service desk team, ensuring high levels of performance and service quality.

● Oversee the scheduling and coordination of all planned preventative maintenance (PPM) and reactive works, ensuring optimal allocation of engineering resources.

● Manage and ensure the quality and effective use of the CAFM system, including accurate logging, tracking, and closing of jobs.

● Monitor the shared service desk inbox, ensuring all incoming client requests and queries are responded to in a timely, professional manner.

● Monitor service desk KPIs and SLAs to ensure they are consistently met.

● Liaise with engineers, subcontractors, and internal departments to ensure works are scheduled and executed in line with contract requirements.

What We're Looking For

Qualifications

● A–C in GCSE Mathematics and English (or equivalent).

Experience

● Previous experience managing a help desk or customer service function.

● Previous experience using CAFM systems or service desk platforms.

● Experience managing and leading a team, ideally within facilities management.

● A track record of coaching team members and confidently handling escalations.

Skills & Attributes

● Strong understanding of planned and reactive maintenance workflows and scheduling demands.

● Excellent communication, problem-solving, and organisational abilities.

● Calm under pressure with the confidence to make decisions and set clear priorities for the team.

● Adaptable and comfortable working in a fast-paced, changing environment.

● Ability to analyse performance data to drive improvements.

The Team

You'll manage a small, close-knit service desk team while working closely across departments to ensure works are completed. The team looks to its manager for clear direction, support, and confident decision-making, so strong, adaptable leadership is essential.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme

Application question(s):

How many years of experience do you have managing a customer service or help desk team?

Work Location: In person

Quick apply

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desk manager jobs in manchester

Customer Service Desk Manager

Service Desk Manager

Service Desk Team Leader

2nd Line Service Desk Team Leader

Service Desk Manager

Office Admin Manager

Service Desk Coordinator

Service Desk Manager

Customer Care Coordinator

Front Office Manager

Senior Transition Manager

Service Desk Team Leader

Service Desk Analyst

Service Delivery Manager

Hire Desk Manager

Hire Desk Team Leader

2nd Line Service Desk Team Leader

Incident Manager - Relaunch@Capgemini

Senior Marketing Operations Manager (Platform and Automation)

MENSWEAR PRODUCT MANAGER-MANCHESTER SHAMBLES

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