Dispute resolution practice Work, Jobs in Manchester (with Salaries)

Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Commercial Dispute Resolution Practice Leader
LegalVision —Manchester
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Sick pay
Quick apply
Partner, Dispute Resolution
Spencer West —Manchester
- Remote
- Business development
Quick apply
Paralegal - Professional Indemnity
DAC Beachcroft —Manchester
- Hybrid work
- Writing skills
- Analysis skills
- Communication skills
Quick apply
12d
Children Law Paralegal (x2)
Duncan Lewis —Manchester
- £23,150 a year
- Analysis skills
- Organisational skills
- Computer skills
Associate Lecturer in Law
University of Greater Manchester —Bolton
- £35,608 - £41,064 a year
- Part-time
- Doctoral degree
- Recruiting
- Teaching
Digital Business Analyst
MCS —Warrington
- £43,000 a year
- Full-time
- Writing skills
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Junior Costs Negotiator
Keoghs —Bolton
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
12d
Renewables Technical Officer - Electric
MCS —Warrington
- £35,000 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
ER Advisor
Well Pharmacy —Manchester
- Up to £35,000 a year
- Human resources
- Training & development
- Communication skills
Manchester Networking Evening 2026
Fieldfisher —Manchester
- Full-time
12d
Associate - Commercial Disputes
Trowers & Hamlins —Manchester
- Full-time
- Hybrid work
- Marketing
Quick apply
Commercial Litigation Associate
Myerson —Altrincham
- Hybrid work
Assistant Accounts Payable Mgr Europe
INEOS Group —Runcorn
- Full-time
- Team management
Civil Litigation Solicitor (Full-Time)
Axis Solicitors —Manchester
- £50,000 - £70,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
6d
Pensions Litigation Lawyer
Pinsent Masons —Manchester
- Full-time
- Business development
2h
Technical Lead
Verlingue —Manchester
- £50,000 a year
- Full-time
- Mentoring
- Computer skills
- Leadership
Quick apply
Purchasing Manager - Huddersfield – up to £65,000 | Company Vehicle | Fantastic Benefits
Myers Group —Huddersfield
- Up to £65,000 a year
- Full-time
- Conflict management
- In-person
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
7d
Project Manager | Bolton, UK
TSA Riley —Bolton
- Hybrid work
- Continuous improvement
- Conflict management
- Contracts
Procurement Consultant
Turner & Townsend —Manchester
- Full-time
- Engineering
- Travel
- Contracts
Quick apply

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Dispute Resolution Officer

Marshall Motor Group -
Bolton

Quick apply

Job details

Permanent
Up to £40,000 a year

Benefits

Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

Financial Conduct Authority guidelines
Report writing
Report generation
Computer literacy
Stakeholder liaison
Complaint handling
Compliance management
Customer interaction
Root cause analysis
Communication skills
Corporate regulatory compliance oversight
Time management
Analytics

Full job description

About The Role

Complaints Handler

Marshall Motor Group - Bolton (one day a week in office)

Up to £40,000 per annum, depending on experience; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 40 hours per week | Monday - Friday

Drive your career with a fantastic Motor Group, that’s known for more than just the brands it represents.

At Marshall Motor Group, we’re offering an exciting opportunity for a confident Dispute Resolution Officer to join one of the UK’s most trusted and innovative automotive retailers. The Dispute Resolution Officer plays a critical role in ensuring customer satisfaction and regulatory adherence by managing complaints effectively, promoting a culture of compliance, and supporting continuous improvement across the business.

Reporting into the Compliance Manager, the Dispute Resolution Officer will take ownership of the end-to-end complaint process for Marshall Motor Group and ensure the business remains compliant with all relevant regulations.

In this role:·

Take ownership of customer complaints, ensuring fair, timely, and customer‑focused outcomes
Provide regular, clear updates to customers throughout the complaint lifecycle
Deliver excellent customer service and efficient complaint resolution in line with regulatory and internal expectations
Acknowledge, investigate, and respond to complaints in accordance with relevant regulations and frameworks
Manage and embed the Complaints Management Framework across the business
Maintain complaints training (e‑learning and face‑to‑face) and monitor completion rates
Review and maintain complaint‑related policies, procedures, and documentation
Ensure accurate organisation and maintenance of complaint records
Compile and submit data for FCA / RegData and other required reporting
Identify risks, trends, root causes, and areas for improvement, escalating findings to the Compliance Manager and wider business
Promote a positive compliance culture and support adherence to policies and procedures
Support the Compliance Manager in ensuring ongoing regulatory compliance
Act as a key liaison with customers, colleagues, lenders, regulators, and senior management
Stay up to date with relevant regulations, guidance, and best practice
Carry out ad‑hoc duties as required

We're looking for:

Proven experience in a complaints handling role within an FCA‑regulated financial services environment
Strong knowledge of FCA regulations, particularly CONC, DISP, GDPR, and the wider regulatory framework
Understanding of consumer finance and/or general insurance, with retail experience (motor trade preferred)
Experience liaising with the Financial Ombudsman Service and preparing FCA RegData complaint returns
Ability to interpret regulatory requirements and communicate them clearly across the business
Experience compiling reports, including root cause and trend analysis, with actionable recommendations
High level of IT literacy, including producing quality reports in Excel and analysing large data sets
Strong organisational, time‑management, and workload‑prioritisation skills
Excellent written and verbal communication, attention to detail, and accuracy
Analytical, problem‑solving mindset with a proactive, pragmatic, can‑do attitude
Self‑motivated and able to promote a positive compliance culture
Knowledge of FCA Discretionary Commission Arrangements investigation and related Supreme Court case
Knowledge of Consumer Duty desirable

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

In return to your commitment to us, we will offer you:

Career development: Succession planning, with Constellation Automotive leadership training.
Financial security: Life insurance, contributory pension.
Exclusive perks: Discounts and rewards via a dedicated employee platform.
Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Quick apply

Refine Your Search

dispute resolution practice jobs in manchester

Dispute Resolution Officer

Commercial Dispute Resolution Practice Leader

Partner, Dispute Resolution

Paralegal - Professional Indemnity

Children Law Paralegal (x2)

Associate Lecturer in Law

Digital Business Analyst

Junior Costs Negotiator

Renewables Technical Officer - Electric

ER Advisor

Manchester Networking Evening 2026

Associate - Commercial Disputes

Commercial Litigation Associate

Assistant Accounts Payable Mgr Europe

Civil Litigation Solicitor (Full-Time)

Pensions Litigation Lawyer

Technical Lead

Purchasing Manager - Huddersfield – up to £65,000 | Company Vehicle | Fantastic Benefits

Project Manager | Bolton, UK

Procurement Consultant

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