Customer advisor Work, Jobs in Mells, Som (with Salaries)

Assistant Service Manager- Frome
Platinum Motor Group —Frome
- Up to £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
14d
Parts Advisor - Frome - Maternity Cover - Temporary Contract
Platinum Motor Group —Frome
- £13.26 an hour
- Temporary
- Organisational skills
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Sales Assistant / Colour Advisor in a Decorating Centre
Rabart Decorators Merchants Ltd - T/A WJ Gardner —Bath
- £12.75 an hour
- Part-time
- Customer service
- Merchandising
- English
- Employee discount
- Sick pay
Quick apply
Sales Advisor
PetsCorner —Midsomer Norton
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
6d
Customer Advisor
Boots —Trowbridge
- £13.02 - £15.10 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Customer Accounts Advisor - 12 months fixed term contract
Aster Group —Frome
- £29,545 a year
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
10d
Entitlement & Inclusion Lead Worker
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Experience working with children
- Travel
- Organisational skills
Apprentice Service Advisor - Frome
Platinum Motor Group —Frome
- £8 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Store discount
Quick apply
1d
Travel Advisor Groups & Key Accounts - Maternity Cover
KILROY —Bristol
- Full-time
- Customer service
- Travel
- Organisational skills
Retail Travel Advisor
TUI Group —Trowbridge
- From £13.09 an hour
- Weekend availability
- Employee discount
13d
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Advisor
Hotel Chocolat —Bath
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
Skoda Service Advisor
Mon Motors —Bristol
- £29,000 - £34,500 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
Quick apply
Complaints Support Advisor
Curo —Bath
- £29,830 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales - Sales Advisor - UK
New Look —Shepton Mallet
- Part-time
- Customer service
3d
Temporary Customer Service Advisor
Truespeed Communications Ltd —Bath
- £12.74 - £13.46 an hour
- Temporary
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Free parking
13d
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
HR Advisor or HR Advisor Trainee
Cedar Care Homes —Bristol
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
3d
Sales Advisor
The White Company —Street
- Cash handling
- Employee discount
6d
Patient Services Advisor - Relief Hours
Grove House Surgery —Shepton East
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
Quick apply
7d

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Assistant Service Manager- Frome

Platinum Motor Group -
Frome

Quick apply

Job details

Permanent | Full-time
Up to £16 an hour
14 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Vehicle service booking
Client engagement
Complaint handling
Motor vehicle service advising experience
Customer relationship management
Automotive service
Relationship management
Customer interaction
Leadership

Full job description

Platinum Motor Group have an exciting opportunity for an Assistant Service Manager to join our busy team at our Frome Dealership.

This is a key customer-facing role within our Aftersales operation, ideal for someone who enjoys delivering excellent customer service, keeping a busy workshop running smoothly and supporting a team to achieve high standards.

Working closely with the Service Manager, Technicians Parts & Sales Departments, you’ll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection.

As Assistant Service Manager, you’ll play an important role in the day-to-day running of the Service Department. Your responsibilities will include:

Providing customers with a warm, professional and efficient service throughout their visit.
Listening carefully to customers and ensuring their servicing and repair requirements are fully understood and accurately recorded.
Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements.
Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively.
Preparing estimates and ensuring all additional work is correctly authorised before being carried out.
Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way.
Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
Maintaining customer and vehicle information on the dealership management system.
Supporting manufacturer recall and warranty procedures.
Helping to resolve customer queries or concerns promptly, courteously and sympathetically.
Ensuring payments are handled accurately and in accordance with company procedures.
Helping maintain a professional, welcoming and well-presented Service Department.
Building strong relationships with customers and encouraging repeat business.
Supporting the Service Manager with the smooth day-to-day operation of the department and identifying opportunities to improve customer satisfaction, efficiency and profitability.

What we’re looking for:

We’re looking for someone who combines excellent customer service skills with strong organisation and attention to detail.

You’ll ideally have experience within an automotive service or aftersales environment and be comfortable dealing with customers, technicians and Team Members across a busy dealership.

You should be able to:

Communicate clearly, confidently and professionally.
Deliver a consistently high standard of customer service.
Remain calm and effective when handling customer concerns or complaints.
Accurately record customer, vehicle and repair information.
Manage multiple priorities in a fast-paced environment.
Understand the importance of accurate job costing and invoicing.
Work effectively as part of a team while also taking responsibility when required.
Use computerised dealership or customer management systems confidently.
Maintain high professional standards of presentation and conduct.

Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial, as would previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role.

At Platinum, customer service is at the heart of everything we do. As Assistant Service Manager, you’ll have the opportunity to take on real responsibility within our Frome dealership while developing your knowledge and experience within a successful automotive business.

If you’re passionate about delivering outstanding customer service, enjoy working in a busy dealership environment and are ready to take the next step in your automotive aftersales career, we’d love to hear from you. Apply today and take the first step towards a rewarding career with Platinum Motor Group.

Pay: Up to £16.00 per hour

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Experience:

Aftersales: 1 year (preferred)

Work Location: In person

Quick apply

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