Line support Work, Jobs in Micheldever, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Estate Agent
The Property Experts —Winchester
- £8,400 a month
- Remote
Quick apply
Crown Court Clerk
HM Courts and Tribunals Service —Winchester
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
13d
Warehouse Technician
Kinetico UK Ltd —Southampton
- £29,000 - £30,000 a year
- Full-time
- Assembly
- Continuous improvement
- Quality control
- Health & wellbeing programme
- Life insurance
Quick apply
Group People Officer
Central Support —Winchester
- £41,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
5d
Customer Returns Partner
LeMieux Ltd —East Wellow
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Procurement & Production Coordinator
Precision Products (Portsmouth) Ltd —Havant
- £30,000 - £35,000 a year
- Full-time
- Data entry
- IT
- Free parking
- Flexitime
Quick apply
School Administrator/Receptionist
Zero Corp —Southampton
- £16.73 - £18.00 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
9d
Conservation Assistant
Hampshire Cultural Trust —Winchester
- £14,672.52 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Tropical Produce Administrator
Geest Line Limited —Fareham
- £15,000 - £18,500 a year
- Part-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Trainee Drainage Engineer
MetroRod Ltd —Portsmouth
- Up to £30,000 a year
- Overtime
- Customer service
- Maintenance
- Cleaning
Quick apply
Specialist Sales Consultant
Reassured —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Free parking
- Annual leave
Quick apply
5d
Live Nights Support Worker
New Forest Care —Southampton
- Up to £28,496 a year
- Full-time
- Annual leave
- Sick pay
Quick apply
Junior Sales Agent
Innovate G&E —Fareham
- £300 - £1,000 a week
- Weekend availability
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
1d
Customer Representative - New Alresford
Nationwide Building Society —New Alresford
- From £26,500 a year
- Temporary
- Banking
7d
Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Barista
Starbucks —Basingstoke
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Nursery Nurse Apprentice
Curious Explorers Day Nursery and Preschool —Farnham
- £26,000 - £29,000 a year
- 8 hour shift
- Experience working with children
- School
- Paid training
- Employee discount
Quick apply
Crown Court Clerk
HM Courts & Tribunal Service —Winchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
13d
Line Cleaner RO2
South Western Railway —Southampton
- £24,671 - £30,000 a year
- Overtime
- Customer service
- Employee discount

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
8 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

line support jobs in micheldever, ham

Second Line Support

Estate Agent

Crown Court Clerk

Warehouse Technician

Group People Officer

Customer Returns Partner

Procurement & Production Coordinator

School Administrator/Receptionist

Conservation Assistant

Tropical Produce Administrator

Trainee Drainage Engineer

Specialist Sales Consultant

Live Nights Support Worker

Junior Sales Agent

Customer Representative - New Alresford

Customer Service Officer

Barista

Nursery Nurse Apprentice

Crown Court Clerk

Line Cleaner RO2

I want to receive the latest job alerts for line support in micheldever, ham

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