It manager Work, Jobs in Milton Keynes, Bkm (with Salaries)

Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
1d
IT Business Partner
DHL Supply Chain —Milton Keynes
- Communication skills
- Annual leave
9d
IT Product Manager
Frossell Recruitment —Milton Keynes
- £51,111 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of IT and Systems
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Continuous improvement
- Team management
- Training & development
- Employee discount
14d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
9d
Problem Manager (FCDO)
Synapri —Milton Keynes
- Continuous improvement
IT Project Manager
Interpham Consulting —Luton
- Full-time
- PMP
- Engineering
- Bachelor's degree
Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place
A01 Santander UK plc —Milton Keynes
- £56,000 - £84,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Analysis skills
2d
IT Technology Adoption Lead
North Northamptonshire Council —Kettering
- £42,839 - £46,142 a year
- Communication skills
- Employee assistance programme
2d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Regional IT Leader – Europe
Watts EMEA Holding B.V. —St. Neots
- Computer Science
- English
- Master's degree
Quick apply
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- ERP systems
- English
Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
2d
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- Annual leave
Unified Comms Manager
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Continuous improvement
Quick apply
Inventory and Field Services Manager
Opious Ltd —Bovingdon
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
14h
Insurance Claims Application Lead
DHL —Milton Keynes
- Engineering
- Master's degree
- Bachelor's degree
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring

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Service Desk Team Leader

Advania UK -
Milton Keynes

Apply Now

Job details

Permanent
£40,000 - £50,000 a year
1 day ago

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Team management
Risk management
Recruiting
Interviewing
Customer support
Professional development mentoring
Information technology team management
Help desk

Full job description

Service Desk Team Leader
Position Overview
We are looking for a Service Desk Team Leader to join our team in Milton Keynes.

This role would suit a Team Leader or Service Delivery Manager with experience of working in an IT managed services organisation.

Salary & Benefits

The budgeted salary for this role is between £40,000 and £50,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities
In this role, you will manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes, engineers are mentored and developed, and that our customers receive the high quality of service that we strive to deliver.

What Success Looks Like

Building effective relationships with team members, customers, and key internal stakeholders to establish credibility and understanding of the service operation
Establishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activities
Gaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performance
Identifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans and proactive management
Improving operational control by implementing effective management of ticket queues, backlog, workload balancing, escalations, and service desk processes
Promoting a culture of accountability, collaboration, customer focus, and continuous improvement across the team
Establishing effective communication and collaboration with other teams to support seamless service delivery and customer outcomes

Qualifications & Experience

The ideal candidate for this role will have:

Proven experience in a Team Leader or Service Delivery Manager role at an IT Managed Service Provider
Experience of managing teams of Technical Engineers
A track record of developing and implementing individual performance plans
Experience with hiring and interviewing potential employees
Experience of working as part of a wider service delivery function
Demonstrable understanding of incident, problem, and change management at ITIL foundation level
Strong interpersonal skills for working with a range of individuals and providing team mentorship and support

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

Refine Your Search

it manager jobs in milton keynes, bkm

Service Desk Team Leader

IT Business Partner

IT Product Manager

IT Helpdesk Team Lead

Head of IT and Systems

Technical Operations Manager

IT Service Delivery Manager

Problem Manager (FCDO)

IT Project Manager

Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place

IT Technology Adoption Lead

EUC & Desktop Support Manager

Regional IT Leader – Europe

IT Project Manager

Service Desk Supervisor

Junior Service Manager - Service Operations

Unified Comms Manager

Inventory and Field Services Manager

Insurance Claims Application Lead

NOC 3rd Line Technical Team Leader

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