Learning experience manager Work, Jobs in Milton Keynes (with Salaries)

Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Writing skills
- Annual leave
Quick apply
Office Manager
YMCA MK —Milton Keynes
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Contracts
- Employee discount
Quick apply
1d
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Budgeting
Quick apply
Learning & Development Partner
Wells & Co. —Bedford
- Up to £70,000 a year
- Full-time
- Hospitality
- Project management
- Training & development
- Annual leave
Quick apply
6d
Senior Product Manager
HMGCC —Milton Keynes
- £79,514 a year
- Overtime
- Mentoring
- Training & development
- Free parking
- Annual leave
13d
Deputy Manager
Aspire Childrens Care —Milton Keynes
- From £40,000 a year
- Full-time
- Childcare
- Management
- Computer literacy
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Education Manager
Emperia Academy Ltd. —Luton
- £31,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Team management
Quick apply
Estates Strategy Manager
Tove Learning Trust —Northampton
- £48,226 - £59,052 a year
- Full-time
- Travel
- Organisational skills
- Contracts
- Free parking
- Store discount
Quick apply
6d
Trainee Monitoring Technician
SML Subsidence —Milton Keynes
- £26,800 - £30,000 a year
- Weekend availability
- Microsoft Excel
- Analysis skills
- Driving
- Health & wellbeing programme
Quick apply
Office Manager
YMCA South Midlands —Milton Keynes
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Contracts
Quick apply
1d
Senior Practitioner - Family Time Service
Milton-Keynes-Council —Milton Keynes
- £48,226 - £52,413 a year
- Full-time
- In-person
- Annual leave
- Work from home
11d
Senior Product Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £79,514 a year
- Overtime
- Presentation skills
- Mentoring
- Training & development
- Free parking
- Annual leave
8d
Scheme Project Manager
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
- Free parking
- Annual leave
General Manager
Stonegate Group —Milton Keynes
- Up to £50,000 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
11d
Early Years Compliance Officer
Banana Moon Day Nurseries —Milton Keynes
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Community Learning MK Tutors - Health and Social Care
Milton-Keynes-Council —Milton Keynes
- £18,640 - £41,771 a year
- No degree
- In-person
- Annual leave
- Work from home
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Recruiting
- Employee discount
Quick apply
Travel Manager
BSI —Milton Keynes
- £51,600 - £64,500 a year
- Full-time
- English
- Continuous improvement
- Communication skills
- Annual leave
- Bereavement leave
Education Centre Supervisor
Explore Learning —Milton Keynes
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
Quick apply
14d
Product Manager, Dialogue
WorkBuzz —Milton Keynes
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Analytics

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learning experience manager jobs near milton keynes

Learning Experience Manager

Sava School of Surveying
Milton Keynes

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Annual leave
Company pension

Qualifications

Customer communication
Microsoft Outlook
Management
Customer retention
Writing skills
Process improvement
Microsoft Office Suite
Complaint handling
Client services
Organisational skills
Contracts
Customer interaction
Events management
LMS
HubSpot
AI
Team motivation leadership
Communication skills

Full job description

Job Advert

Learning Experience Manager

Team: Customer Engagement

Primary Place of Work: Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD

Responsible to: Sales and Marketing Director

Contract Type: Permanent, Full / Part-Time, 5 days a week – 37 hours across core hours of 8.00 – 18.00

Hybrid Role: Mon - Thurs in office, Friday working from home

Salary: £35,000 - £40,000

Benefits: 25 days annual leave, employer pension contributions 3%

About Sava School of Surveying

The Sava School of Surveying provides education to help look after the UK’s 29 million homes.

We’re a team of 21, based in Milton Keynes, and we now have a new opportunity for an experienced Learning Engagement Manager to join the team.

We provide a range of residential surveying vocational qualifications for both new entrants and existing professionals. Overseen by the Awarding Body for the Built Environment and accredited by the Royal Institution of Chartered Surveyors and the Chartered Association of Building Engineers, the qualifications are recognised by top employers and provide the specialist knowledge needed to build a successful career in surveying and valuation.

What the job is about

This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources are in the right place at the right time, allowing for the smooth running of all Sava training and always delivering an excellent customer experience.

You must be customer-focused with meticulous attention to detail and be able to demonstrate strong organisational skills. You will have experience of leading or working within a busy operational or administrative team. In addition, you will be confident using technology and operational systems to plan, track and coordinate activities, ensuring processes run efficiently and accurately. You will be comfortable learning and managing a range of digital platforms, using technology to improve workflows, maintain high service standards, and ensure the successful delivery of training programmes. This role is office-based 4 days a week from our headquarters in Milton Keynes and 1 day a week from home.

What you’ll be doing

You’ll be overseeing a number of operational tasks, working with other Sava team members. But you will also have a number of project-based tasks, dependant on business need. You will be coordinating a small team and ensuring that all training is delivered to an exceptionally high standard. The list below is an initial scope of what these tasks could be and will flex according to the needs of the business.

Day to day operational tasks:

Lead, motivate and develop a small operational team, ensuring high levels of performance, engagement and customer service.
Monitor team workloads and performance
Identifying opportunities to improve efficiency and service delivery.
Take an active role in maintaining content with external trainers and our development team, ensuring learning materials remain accurate, up to date and accessible through the appropriate systems.
Liaise with our internal and external trainers – booking dates, arranging and running standardisation events, and dealing with any enquiries, while effectively utilising scheduling and communication platforms to coordinate activity.
Book and liaise with external training venues across the UK to ensure we are delivering in a safe and pleasant environment, maintaining accurate records and logistics through operational systems.
Take responsibility for external webinars that we facilitate between our learners and third-party organisations, ensuring all technical platforms are configured and managed to deliver a seamless experience.
Deliver a variety of sessions to learners virtually or in person, including webinars and induction sessions for new learners, confidently using digital learning and presentation technologies.
Own the learner journey from onboarding through to qualification completion, ensuring a consistently excellent customer experience.
Analyse customer feedback, complaints and satisfaction metrics, identifying trends and implementing improvements.
Manage a busy email inbox and phone line, prioritising enquiries effectively and ensuring prompt, professional responses.
Optimise performance and integrate AI responses to customer queries – across all areas of the customer journey
Maintain excellent records of all customer interactions on the customer relationship management (CRM) system, ensuring data accuracy and compliance.
Manage and authorise invoices and contracts for external suppliers, using appropriate systems to track approvals and maintain records.
Take responsibility for and understand the process for handling complaints, deferrals and cancellations, ensuring all actions are accurately recorded and managed through the appropriate systems.
Track levels of complaints and cancellations to make improvements. Ensure high levels of repeat purchase and customer retention
Review and improve operational processes, systems and workflows to increase efficiency, scalability and customer satisfaction.
In rotation with other members of the business, attend training days and promotional events across the UK to support existing and potential customers

Your skills, abilities and attributes

Essential:

A desire to really understand our business – what we sell and deliver to our customers and why they choose Sava.
An exceptional customer service ethic.
A ‘can do’ attitude, solution-focused with innovative problem-solving ideas.
Able to self-motivate and work on your own initiative whilst managing your time in order to meet deadlines and objectives.
Excellent coordination, organisational and people management skills, with the empathy to support colleagues, learners and customers effectively.
Excellent written and spoken communication skills that allow you to inform and advise others clearly, instilling confidence and leaving positive impressions.
Able to anticipate issues, take responsibility and make informed decisions.
Experience of addressing a range of customer issues and resolving them professionally and efficiently.
Excellent IT and digital skills, with experience of using Microsoft Office applications, particularly Excel, Word and Outlook, to manage information, analyse data and support operational activities.
Technically confident and able to use systems and technology to improve processes, maintain accurate records, generate insights and ensure the smooth delivery of customer-facing services.
Strong attention to detail, ensuring data accuracy and consistency across all systems and processes.

Desirable:

Experience working within education, training, apprenticeships or professional qualifications.
Experience using HubSpot
Experience managing webinars, virtual learning environments or digital learning platforms.
Experience analysing customer feedback and operational data to drive improvements.

Quick apply

Refine Your Search

learning experience manager jobs in milton keynes

Learning Experience Manager

Office Manager

Support Centre L&D - Senior Support Centre L&D Manager

Learning & Development Partner

Senior Product Manager

Deputy Manager

Education Manager

Estates Strategy Manager

Trainee Monitoring Technician

Office Manager

Senior Practitioner - Family Time Service

Senior Product Manager

Scheme Project Manager

General Manager

Early Years Compliance Officer

Community Learning MK Tutors - Health and Social Care

Scheduling Manager

Travel Manager

Education Centre Supervisor

Product Manager, Dialogue

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