Account Manager – Technology in Schools HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year
Salary: £35,000 p.a. - £42,000 per annum
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings or as required to meet business needs.
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost‑effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and long‑term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long‑term outcomes for children.
What you’ll do
- Build trusted, long‑term relationships with school and trust leaders.
- Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
- Match requirements with the best‑value solutions, ensuring every pound works hard for children and young people.
- Coordinate with internal specialists to design high‑quality, tailored services.
- Manage renewals, contracts and opportunities professionally and empathetically.
- Advocate for customers internally to support continuous improvement.
- Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
- A commitment to improving outcomes in the education sector.
- A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
- Curiosity, courage and a proactive, problem‑solving mindset.
- A love of building genuine, meaningful relationships.
- Pride in identifying smart, affordable and sustainable technology solutions.
What you’ll bring
- Proven experience in account management, ideally within MSP IT services or the education sector.
- A passion for exceptional customer service and collaborative, consultative work.
- Excellent communication skills, with confidence when guiding senior stakeholders.
- Resilience, adaptability and enthusiasm for learning new technologies.
- Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end‑user devices, RMM/MDM, cybersecurity, AV and related solutions).
- A proactive, organised approach to work
- A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not‑for‑profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission‑driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required.
As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890or email [email protected]
To apply, email [email protected] with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
- What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
- What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
- How would you prioritise if a school had lots of needs but very little money?
- Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams
Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
Job Types: Full-time, Permanent
Pay: £35,000.00-£42,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
- Transport links
- Work from home
Application question(s):
- • Do you have a full UK driving license and access to a vehicle with business insurance
- . Do you have the right to work in the UK? Please provide details of the document that gives you the right to work in the UK,
- Do you have experience ideally within MSP, IT services or education sector.
- Do you have proven experience in account management and customer relationship development.
- Do you have experience supporting senior stakeholders confidently and effectively.
Work Location: Hybrid remote in Stevenage SG1 3EE
