3rd line service desk Work, Jobs in Mitcham, Gtl (with Salaries)

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Maintenance
- AWS
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Storage Engineer -
Fujitsu —London
- Overtime
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
People Support Advisor
Nandos —Putney
- Full-time
- English
- Conflict management
- Data entry
5d
Engineer, Cloud Operations
White & Case —London
- Full-time
- Google Suite
- No experience needed
- English
- Life insurance
Data Coordinator
SSP —London
- Hybrid work
- POS
- Communication skills
- Employee discount
Quick apply
Infrastructure Engineer
Ground Control —London
- Hybrid work
- Communication skills
- Life insurance
Quick apply
1d
Head of Business and Operations
Ambitious about Autism —London
- £59,000 - £63,000 a year
- Human resources
- Recruiting
- Training & development
Workplace Technology Engineer
Two Circles —London
- Microsoft Word
- Analysis skills
- SharePoint
Quick apply
13d
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Programme Lead – IT Service Improvement
Chartered Insurance Institute —London
- £72,000 - £100,000 a year
- Full-time
- PMP
- Continuous improvement
- Agile
6d
Senior Java Developer, EFX
Bank of America —Bromley
- Full-time
- Agile
- Communication skills
- School
- Employee assistance programme
13d
Principal Systems Engineer
CBRE —London
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Computer networking
C# / .NET Developer – Front Office, Electronic & Low Latency Trading Systems
Margo Conseil —London
- Software development
- Communication skills

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MSP 3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years or more recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

3rd line service desk jobs in mitcham, gtl

MSP 3rd Line Service Desk Technician

2nd Line Engineer

3rd Line Support Engineer

ASPIRE GSC-Onsite IT Support Engineer

2nd Line Storage Engineer -

Senior IT Service Desk Analyst

People Support Advisor

Engineer, Cloud Operations

Data Coordinator

Infrastructure Engineer

Head of Business and Operations

Workplace Technology Engineer

Senior Infrastructure & Support Engineer

Programme Lead – IT Service Improvement

Senior Java Developer, EFX

Principal Systems Engineer

C# / .NET Developer – Front Office, Electronic & Low Latency Trading Systems

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