Booking assistant Work, Jobs in Monkton, Say (with Salaries)

General Assistant (Front Office)
Western House Hotel —Ayr
- £12.71 an hour
- Hotel
- Front desk
- In-person
Quick apply
12d
Booking Assistant
North Ayrshire Council —Irvine
- £26,509.77 - £27,094.41 a year
- Temporary
- School
9d
Sports and Leisure - Activity and Leisure Assistant - SP2
Parkdean Resorts —Ayrshire
- £12.71 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Guest services
- Store discount
- Employee assistance programme
Quick apply
Assistant Manager - Girvan
Hays Travel —Girvan
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
Assistant Manager - Johnstone
Hays Travel —Johnstone
- Full-time
- Training & development
- Time management
- Annual leave
- Employee discount
Part Time Salon Assistant
Rock, Paper, Scissors Hairdressers —Glasgow
- Part-time
- Mentoring
- Front desk
- Phone etiquette
- Free parking
Quick apply
Relief Care Assistant
McCarthy & Stone —Glasgow
- £13.70 - £15.00 an hour
- Part-time
- Driving
- Travel
- In-person
- Paid training
- Employee assistance programme
Quick apply
1d

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General Assistant (Front Office)

Western House Hotel
Ayr

Quick apply

Job details

Permanent
£12.71 an hour
12 days ago

Qualifications

Guest check-in and check-out
Customer service call handling
Guest relations
Closing procedures
Arranging restaurant reservations
Filing
Internal department liaison
Accommodation booking
Front desk
Night audit bookkeeping
Guest services telephone call handling
Bookkeeping
Cash handling
Hotel front office operations

Full job description

Job purpose:To maximise guest satisfaction and to ensure all duties as stated in the reception checklists are carried out in full and in the correct manner, which will ensure the smooth running of the department.

Main duties (Reception):

To ensure that all guests are treated with the utmost understanding, kindness and warmth.

To ensure that the reception and reception lounge area are kept clean and tidy and offer a welcoming atmosphere.

Answering all incoming and internal telephone calls as per company standard.

Carrying out all guest arrivals and departures to the company standard, including the procedures for rooming a guest on arrival.

Responsibility for all reception floats, banking and monies, including the main safe.

Responsibility for all key & float issuing – ensuring all relevant details are recorded.

Carrying out all early morning call and newspaper requests from guests where applicable.

Ensuring all relevant charges are posted to guest’s rooms and all financial transactions are balanced recorded and correct.

Liaising with all other departments to ensure smooth running of the hotel.

Ensuring all reports required to be kept on file are printed from hotel executive and filed in an appropriate manner.

Liaising with the Head Receptionist on a day-to-day basis to ensure the smooth running of the department.

To ensure completed checklists are filed in the correspondence folder at the end of each shift.

To work within Health and Safety Regulations at all times.

Additional duties:

Answering reservation calls and processing reservations to the company standard.

Taking wedding/function enquiries and passing these to the relevant manager to deal with.

Taking messages for other departments and ensuring these are passed on to the relevant manager.

Taking lunch/dinner reservations, recording these and passing to the Restaurant Supervisor/ Manager.

Processing foreign exchange for hotel guests, adhering to the ‘money laundering’ policy.

Ensuring that any petty cash issued to any member of staff is signed for and that a receipt is obtained to cover the purchase as per the company procedure.

Ensuring the booking of staff taxis complies with company policy.

To assist with Door duties and Night Porter / Auditor duties (following Night Auditor training)

Any other duties as specified by the Reception Manager

Pay: £12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

booking assistant jobs in monkton, say

General Assistant (Front Office)

Booking Assistant

Sports and Leisure - Activity and Leisure Assistant - SP2

Assistant Manager - Girvan

Assistant Manager - Johnstone

Part Time Salon Assistant

Relief Care Assistant

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