Line support engineer Work, Jobs in Morley, Wyk (with Salaries)

3rd Line Support Engineer
BCN Group —Leeds
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
14d
Second Line IT Support Engineer
The Progeny Group Limited —Leeds
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
8d
First Line Support Engineer
Talk Straight —Ilkley
- £27,608 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Employee assistance programme
- Referral programme
Quick apply
6d
Graduate Temporary Works Engineer
National Trench Safety UK —Leeds
- £30,000 - £35,000 a year
- Full-time
- Civil engineering
- Bachelor's degree
- In-person
- Free parking
- Profit sharing
Quick apply
9d
Materials Technician
Construction Testing Solutions Ltd —Doncaster
- £26,000 - £28,000 a year
- Overtime
- Computer literacy
- Laboratory experience
- Maths
- Health & wellbeing programme
- Employee discount
Quick apply
7d
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Mobility Stairlift Engineer
Pickerings Lifts —Leeds
- Overtime
- Programmable logic controllers
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Assembly Fitter
Sulzer —Leeds
- Full-time
- Schematics
- Hand tools
- Employee assistance programme
- Employee discount
6d
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
Document Controller
BAM Construction —Leeds
- Computer literacy
- Writing skills
- Computer skills
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Junior Data Engineer
Oakland —Leeds
- Hybrid work
- Travel
- Software development
- Annual leave
- Referral programme
Desktop Support Engineer - Executive Support
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Travel
- Computer networking
- Time management
- Employee discount
9d
Electrical Maintenance Engineer
Gower —Leeds
- £40,774.73 - £45,871.57 a year
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Free parking
- Annual leave
Quick apply
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
12d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Apprentice Installation Engineer
CWL Engineering Ltd —Wakefield
- From £8 an hour
- Overtime
- Power tools
- In-person
- Hand tools
Quick apply
8h

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3rd Line Support Engineer

BCN Group -
Leeds

Quick apply

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident management
Microsoft Exchange
Sonicwall
Firewall
Virtualisation
Mentoring
Mobile device management
SharePoint
SAN
Customer support
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Intune
Help desk

Full job description

Job title: 3rd Line Support Engineer

Reports to: Operations Manager

Location: Role can be based from our Manchester or Leeds locations (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Competitive + BCN benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

BCN Group have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.

Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.

Providing 3rd line technical support for hardware and software issues.
Final escalation point for the support team.
Root cause analysis specialist.
Delivery of advanced technical training to the support team, to advance their skills.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.

Person, Skills & Experience:

Microsoft Windows server (2019, 2022, 2025)
O365 and its complimentary addons (OneDrive, Teams, Power Automate, SharePoint etc)
Advanced virtualisation troubleshooting (HyperV/VMware/Azure)
Advanced firewall troubleshooting (WatchGuard/SonicWall/FortiGate)
Advanced InTune/MDM skills
Storage troubleshooting (SANs, NAS, Cloud Storage)
Advanced M365/Exchange troubleshooting
Advanced SQL Server troubleshooting
Antivirus & Security Products (Windows Defender, ThreatLocker , ESET)
Advanced On-Premise & Azure Networking skills (managed switching, VLAN’s, VNet's)
Excellent general hardware/software troubleshooting and problem-solving skills
ITIL foundation accredited

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

line support engineer jobs in morley, wyk

3rd Line Support Engineer

IT Support Engineer

Second Line IT Support Engineer

First Line Support Engineer

Graduate Temporary Works Engineer

Materials Technician

IT Support Engineer (Operations)

3rd Line Support Engineer

Mobility Stairlift Engineer

Assembly Fitter

Senior Technical Support Advisor

Document Controller

Service Desk Engineer - 3rd Line

Junior Data Engineer

Desktop Support Engineer - Executive Support

Electrical Maintenance Engineer

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Network Operations Engineer

IT Field Engineer

Apprentice Installation Engineer

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