Customer services officer Work, Jobs in Nantycaws, Cmn (with Salaries)

Customer Services Officer
Civic Recruitment Limited —Carmarthen
- Monday to Friday
- Computer literacy
- Data entry
- IT
Quick apply
8d
Customer Services Officer
Carmarthenshire County Council —Carmarthen
- £13.69 - £15.31 an hour
- Temporary
- Typing
- Communication skills
- Annual leave
- Employee discount
1d
Registration Officer (RO) - Swansea *Updated: Closing date extended*
HM Land Registry —Swansea
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Retail Area Support Officer
OCS Group —Carmarthen
- £13.10 an hour
- Weekend availability
- Customer service
- Travel
- Conflict management
Quick apply
Compliance Assistant
Carmarthenshire County Council —Carmarthen
- £13.45 - £13.69 an hour
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
2d
4028 - Field Officer (Rural Inspectorate Wales)
Welsh Government —Carmarthenshire
- £30,754 - £34,997 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
9d
Area Relief Officer
OCS Group —Llanelli
- £13.53 an hour
- Overtime
- Customer service
- Communication skills
Quick apply
Operational Delivery Professional - Wales
Department for Work and Pensions —Swansea
- £27,866 a year
- Overtime
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Retail Security Officer
OCS Group —Carmarthen
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
13h
Administration Officer
Tenby Golf Club Limited —Tenby
- £14 - £15 an hour
- Full-time
- Computer literacy
- Databases
- Administrative experience
- Free parking
Quick apply
3d
Senior Assistant Technical Officer (ATO)
Hywel Dda University Health Board —Carmarthen
- £26,813 - £27,890 a year
- Weekend availability
- Hospital
14d
Environmental Technical Assistant
Civic Recruitment Limited —Carmarthen
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Data entry
Quick apply
13h
Purchase to Pay Team Member (Purchasing)
HM Revenue and Customs —Swansea
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Work from home
8d
Carers support Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
11d
Customer Service Associate / Cashier
Swansea Building Society —Swansea
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
9d
Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
9d
Security Officer
Mitie —Llanelli
- £13.58 an hour
- Customer service
- Communication skills
- Employee discount
Transport Team Driver
Driver and Vehicle Licensing Agency —Swansea
- £26,607 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
SIA Door Supervisor
Skye Guarding —Swansea
- £11.40 an hour
- 12 hour shift

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Customer Services Officer

Civic Recruitment Limited
Carmarthen

Quick apply

Job details

Fixed term contract
8 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Data entry
IT
Customer support
Customer interaction
Typing
Communication skills

Full job description

5 Month Contract With A Local Authority

Job Purpose

To provide a high-quality, responsive, and customer-focused first point of contact between residents and Council services. The postholder will handle enquiries across telephone, face-to-face, and other access channels, providing accurate information, resolving enquiries wherever possible, and ensuring customers are directed to the appropriate service when required. The role will support customers across a wide range of Council services while encouraging the appropriate use of online services to improve accessibility and efficiency.

Key Responsibilities

Respond to customer enquiries primarily by telephone, while also providing support through face-to-face and other access channels.
Provide accurate, timely, and professional information and advice across a range of Council services.
Act as an effective link between customers and Council services, resolving enquiries at the first point of contact wherever possible.
Support customers with enquiries relating to Housing Repairs, Refuse and Recycling, Public Protection, and other Council services.
Identify customers’ needs and provide appropriate information, guidance, and support.
Recognise and respond positively and sensitively to customers who may be experiencing challenging circumstances.
Encourage and support customers to access appropriate online services where this is suitable.
Record customer enquiries and actions accurately using relevant Council systems.
Maintain high standards of customer care, professionalism, confidentiality, and data protection.
Work flexibly across different access channels and locations within Carmarthenshire to meet operational requirements.
Contribute to a positive and supportive Contact Centre environment and the continuous improvement of customer services.
Work effectively as part of a team while managing a busy and varied workload.
Comply with Council policies, procedures, service standards, and relevant legislation.

Requirements

Experience of working in a customer service, contact centre, public-facing, or similar environment.
Experience of recognising and responding positively to customers’ needs.
Excellent verbal and written communication skills, with the ability to communicate clearly with a diverse range of customers.
A caring, professional, and customer-focused approach.
Good IT and keyboard skills, with the ability to use customer service and information systems accurately.
Ability to work accurately and efficiently in a busy environment.
Confidence and resilience when dealing with challenging or sensitive customer situations.
Ability to listen effectively, understand customer needs, and provide appropriate information or solutions.
Ability to work flexibly across different access channels and locations according to operational requirements.
Proactive approach with a commitment to delivering high-quality customer care.
Ability to work effectively as part of a team and contribute positively to service delivery.

Additional Information

Location: Carmarthenshire; may be required to work across different Council locations. Contact Centre operational Monday to Friday, 8:30am–6:00pm.
Hours per week: To be confirmed.
Bi-Weekly Payments: Payment made every two weeks.

Quick apply

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