& communication system technicians Work, Jobs in New Milton, Ham (with Salaries)

Service Desk 1st Line Technician
Appello —New Milton
- £25,500 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
2d
IT Support Trainee Technician
Faerch Group —Poole
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Travel
Quick apply
Laboratory Analyst
Chemtech Environmental —Southampton
- £26,250 a year
- Full-time
- Quality control
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
2d
IT Manager
GreatFind Recruitment —Salisbury
- £44,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Desktop Support Technician
Exponential-e —Southampton
- Maintenance
- Travel
- SharePoint
- Referral programme
Quick apply
Trainee Site Technician Poole
ACS Testing Ltd —Poole
- From £29,741.40 a year
- Overtime
- Computer literacy
- Data entry
- In-person
- Free parking
- Referral programme
Quick apply
5d
IT Technician
Nourish Care —Bournemouth
- Hybrid work
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
3d
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
3d
Test Technician
TÜV SÜD —Fareham
- Full-time
- Microsoft Word
- Employee assistance programme
Aftersales Advisor - Horizon Honda
Horizon Honda Christchurch —Christchurch
- From £26,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
7d
Mechanical Technician/Fitter - Marine
Kraken Works Limited —Fareham
- Full-time
- Schematics
- Maintenance
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Fabric Technician
CBRE —Salisbury
- £33,000 a year
- Full-time
- Customer service
- Power tools
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
Maintenance Technician @ Canvas Southampton
Greystar Europe Holdings —Southampton
- £28,000 a year
- Full-time
- English
- Plumbing
- Computer skills
- Free parking
- Referral programme
Quick apply
3d
Vehicle Parts & Logistics Coordinator
Rapid Repair Network Limited —Minstead
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
9d
Training Manager & Senior Instructor
Fire Aid Academy —Southampton
- £45,000 - £50,000 a year
- Weekend availability
- Computer literacy
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Service Technician Trainee
Entrust —Whiteley
- Full-time
- Hybrid work
- Schematics
- Maintenance
- Organisational skills
Maintenance Engineer
Yunex Traffic —Swanwick
- Overtime
- No experience needed
- Communication skills
- Gym membership
Installation Technician
Indra Group UK & Ireland —Bournemouth
- Full-time
- Presentation skills
- Travel
- Communication skills
- Free parking
- Employee discount
Quick apply
16h
Composite Technician
Pascoe International Ltd —Sarisbury Green
- From £18 an hour
- Full-time
- Assembly
- Quality control
- Power tools
- Life insurance
Quick apply
4d
Maintenance Technician
CompassRock International —Southampton
- £30,000 - £33,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Presentation skills
- Annual leave
- Sick pay
Quick apply
3d

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Service Desk 1st Line Technician

Appello -
New Milton

Apply Now

Job details

Permanent
£25,500 a year
2 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Microsoft Office Suite
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Service Desk 1st Line Technician

Love solving problems and helping people? Join us as a Service Desk 1st Line Technician - the friendly first point of contact for all things tech!

You’ll be the voice (and brain) behind quick, accurate case logging, speedy triage, and keeping customers in the loop every step of the way. From answering queries to coordinating rapid responses, you’ll make sure every interaction feels effortless and professional. If you’re organised, tech-savvy, and thrive on delivering top-notch customer service, this role is your chance to shine.

Hours: 35 hours per week

Shift pattern: Monday - Friday, working 7-hour shifts between 9am - 5pm with 1 hour unpaid lunch

Salary: £25,500 per annum

Location: Office-based, New Milton, Hampshire

This role is a UK based role and any hybrid/remote work must also be within the UK.

Start Date: 28th September 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

161 hours holiday rising to 175 hours with length of service, plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ABOUT YOU

You’ll be someone who takes pride in delivering great customer service and enjoys solving problems. You don’t need to know everything on day one — what matters most is your attitude, curiosity and willingness to learn.

You’ll bring:

A positive, can‑do attitude and a genuine interest in helping people
Strong communication skills, especially when speaking with customers
An empathetic and professional approach, even in pressured situations
A sense of ownership and pride in the quality of your work
Confidence explaining technical issues in simple, clear language
Good organisation skills and the ability to juggle multiple tasks
Initiative when troubleshooting and solving problems
A flexible approach and openness to learning new skills

THE ROLE

We’re looking for a customer‑focused Service Desk Technician (1st Line) to join our Service Desk team. This role is the first point of contact for digital support queries received via phone, email and online forms, playing a vital part in ensuring customers receive prompt, accurate and empathetic support.

You’ll log, triage and manage support cases through our case management system, resolve issues where possible and escalate more complex problems to the appropriate teams. Alongside technical troubleshooting, you’ll build strong relationships with customers, keep them informed of progress and help maintain high service standards across the business.

This is an ideal role if you enjoy problem‑solving, working with technology and helping people in a fast‑paced, service‑driven environment.

As a 1st Line Service Desk Technician, you’ll be responsible for:

Acting as the first point of contact for digital support queries
Logging, managing and progressing support tickets in line with agreed SLAs
Providing first‑line technical support and initial fault diagnosis
Asking targeted questions to quickly identify root causes of issues
Talking customers through solutions via phone, email or chat
Escalating unresolved issues to internal teams or third‑party providers
Monitoring system and platform performance and raising concerns where needed
Carrying out routine system checks and logging issues as required
Maintaining accurate documentation, notes and support processes
Managing multiple cases at once while maintaining service quality
Participating in an out‑of‑hours on‑call rota

Find out more about the department here!

WHO WE ARE LOOKING FOR

Essential

Experience in a busy, customer‑facing role
Experience carrying out general administrative tasks
Ability to diagnose and troubleshoot basic technical issues
Strong problem‑solving and communication skills
Confidence providing step‑by‑step technical guidance to non‑technical users
Comfortable using Microsoft applications such as Word, Excel and Outlook

Desirable

Experience in a 1st Line IT / ICT support role
Awareness of the Telecare industry or related environments
Knowledge of telecare systems, standards or processes
Experience with cloud telephony
Ability to produce clear, concise technical documentation

OUR RECRUITMENT PROCESS

We're excited you're interested in joining us! To help us find the best fit for both the role and our team, we've designed a recruitment process that's engaging, fair, and gives you plenty of opportunities to showcase your skills, experience, and personality along the way.

Here's what you can expect:

CV Screening We'll start by reviewing your experience, skills, and qualifications to see how they align with the role requirements.

TestGorilla Assessment (Approx. 40 minutes) Complete a short online assessment designed to evaluate the key skills and capabilities needed for the role. It's a great opportunity to show us what you can do!

Informal Chat A relaxed conversation where we can get to know each other better. We'll discuss your background, career aspirations, and answer any questions you have about the role and life at our company.

Thomas Assessment (Approx. 1 hour) This behavioural assessment helps us understand your natural working style, communication preferences, and strengths. There are no right or wrong answers—we simply want to learn more about what makes you, you!

Face to face Interview The final stage of the recruitment process, a formal interview gives us the opportunity to take a deeper look at your suitability for the role. By this stage, we have already reviewed your application and any earlier assessments, the interview then allows us to explore your experience, skills, behaviours and motivation in more detail.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself!

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

Refine Your Search

& communication system technicians jobs in new milton, ham

Service Desk 1st Line Technician

IT Support Trainee Technician

Laboratory Analyst

IT Manager

Desktop Support Technician

Trainee Site Technician Poole

IT Technician

ERP Support Helpdesk

Test Technician

Aftersales Advisor - Horizon Honda

Mechanical Technician/Fitter - Marine

Fabric Technician

Maintenance Technician @ Canvas Southampton

Vehicle Parts & Logistics Coordinator

Training Manager & Senior Instructor

Service Technician Trainee

Maintenance Engineer

Installation Technician

Composite Technician

Maintenance Technician

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Service Desk 1st Line Technician

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

ABOUT YOU

THE ROLE

WHO WE ARE LOOKING FOR

OUR RECRUITMENT PROCESS

OTHER INFORMATION

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