Customer service Work, Jobs in Newlyn, Con (with Salaries)

Swimming Pool Duty Manager
Jubilee Pool Penzance Ltd —Penzance
- £28,516 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
6d
Customer Services Advisor
Halfords —Penzance
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
Contact Centre Advisor (Cross Skilled)
Cornwall Council —Camborne
- Full-time
- Hybrid work
- CRM software
- English
- Communication skills
- Annual leave
- Employee discount
4d
Gin School Host
Tarquins Gin —St Ives
- £12.92 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
Receptionist/Secretary
Nalders LLP —Camborne
- Full-time
- Word processing
- Accounting
- Front desk
- Employee discount
Quick apply
14d
Sales Advisor - Penzance
Scrivens Opticians and Hearing Care —Penzance
- Sales
- Computer literacy
- Merchandising
- Annual leave
- Employee discount
Quick apply
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Helston
- £35,797 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
12d
Bar Team Leader
Kernow Pubs —Saint Just
- £14.50 an hour
- Part-time
- Serving
- Hospitality
- Bar
Quick apply
1d
Front Office Assistant (Full & Part-Time )
Polurrian on the Lizard —Mullion
- £12.71 an hour
- Weekend availability
- Computer literacy
- Hotel
- Organisational skills
Quick apply
9d
Retail Deputy Manager
The Works —Penzance
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Sales Assistant
Topps Tiles —Penzance
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
13d
Service Improvement Advocate
LiveWest —Camborne
- £29,800 - £33,100 a year
- Hybrid work
- Annual leave
- Employee discount
14d
Dispatch Assistant
Origin Coffee —Truro
- Continuous improvement
- Organisational skills
- Warehouse experience
- Annual leave
- Employee assistance programme
13d
Key Accounts Sales Advisor
Key Accounts Redruth —Redruth
- £0 a year
- Full-time
- Sales
Quick apply
Retail Sales Assistant
Chacewater Garden Centre —Truro
- Up to £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- POS
- Free parking
- Store discount
Quick apply
Receptionist
Hidden St Ives —St Ives
- £14.50 an hour
- Weekend availability
- Organisational skills
- Front desk
- Communication skills
Quick apply
Retail Area Manager (Devon/Cornwall)
Brandon Trust —Falmouth
- £36,829 a year
- Part-time
- Sales
- Customer service
- Merchandising
13d
Workshop General Manager
Bradleys Motors Ltd / St Erth Services —Saint Erth
- From £35,000 a year
- Full-time
- Business development
- Quality control
- Organisational skills
- Store discount
- Employee discount
Quick apply
6d
Administration Assistant
Penryn Town Council —Penryn
- £15,428 a year
- Part-time
- In-person
Quick apply
14d
Store Team Member
Home Bargains —Hayle
- £12.71 - £13.00 an hour
- Weekend availability
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
7d

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Swimming Pool Duty Manager

Jubilee Pool Penzance Ltd
Penzance

Quick apply

Job details

Permanent | Full-time
£28,516 a year
6 days ago

Benefits

Free parking
Company pension
Employee discount

Qualifications

Microsoft Word
First aid administration
Environmental stewardship
Operations management
Closing procedures
Facilities management
Mentoring junior staff
First aid
Shift management
Microsoft Office Suite
Complaint handling
First aid response
Volunteer supervision
Supervising experience
Team management
Staff training
Opening procedures
Mentoring
Organisational skills
Customer interaction
Training & development
Cash handling
Leadership
Communication skills
Time management

Full job description

Overview

The Duty Manager is responsible for the safe, effective, and efficient day-to-day operation of the pools and surrounding facilities. Acting as the senior person on duty, the post holder will lead and support the operational team, ensure exceptional customer experiences, maintain high standards of health and safety, and respond effectively to incidents and emergencies.

The DM plays a key role in creating a welcoming, inclusive, and safe environment for all users while protecting and promoting the unique heritage and environmental value of the facility.

Key Responsibilities

Operational Management

Assume overall responsibility for the facility during designated shifts.
Open and close the site in accordance with operational procedures.
Ensure facilities, equipment, and public areas are maintained to a high standard of cleanliness and presentation.
Monitor pool and site conditions, including weather, tidal influences, water quality, and environmental factors that may impact safe operations.
Complete all operational checks and record keeping requirements.

Health, Safety and Compliance

Work closely with the Safety officer.
Respond effectively to emergencies, incidents, accidents, and first aid situations.
Lead emergency evacuations and coordinate emergency response procedures when required.
Promote a proactive safety culture among staff and visitors.

Team Leadership

Supervise lifeguards, reception staff, café staff, volunteers, and other operational team members as required.
Provide day-to-day leadership, guidance, and support.
Allocate duties and monitor performance throughout shifts.
Assist with staff induction, training, mentoring, and development.
Ensure adequate staffing levels are maintained and escalate concerns where necessary.

Customer Experience

Deliver and promote outstanding customer service standards.
Act as the primary point of contact for customer enquiries, feedback, and complaints.
Resolve issues professionally and efficiently.
Foster a welcoming and inclusive atmosphere for all visitors.
Support community engagement activities, events, and programmes.

Environmental and Site Management

Support sustainable operations and environmental initiatives.
Monitor and report maintenance issues and defects.
Liaise with contractors and maintenance teams when required.
Ensure outdoor areas, changing facilities, and public spaces remain safe and accessible.

Financial and Administrative Responsibilities

Process admissions, memberships, bookings, and retail transactions where required.
Ensure cash handling and reconciliation procedures are followed.
Maintain accurate operational records, reports, and documentation.
Support achievement of income targets through excellent customer service and efficient operations.

Person Specification

Essential

National Pool Lifeguard Qualification (NPLQ)

Minimum 2 years’ experience as a Pool Lifeguard.

Proficient in Microsoft Office, particularly Outlook, Word, and Excel.

Strong organisational and time management skills with the capability to prioritise tasks

Excellent verbal and written communication skills.

Ability to work independently, use initiative, and manage multiple tasks simultaneously.

Customer-focused with a commitment to maintaining high standards of safety and service.

Desirable

Pool Plant Operations Qualification.

IOSH qualification or equivalent health and safety certification.

Previous supervisory or team leadership experience.

Experience working within a leisure, aquatic, or outdoor recreational environment.

Key Skills and Competencies

· Strong leadership and decision-making skills.

· Excellent communication and interpersonal abilities.

· Ability to remain calm and effective under pressure.

· Strong problem-solving skills.

· Effective organisation and attention to detail.

· Competent IT and administrative skills.

· Ability to work independently and collaboratively as part of a team.

· Commitment to health, safety, and exceptional customer service.

Personal Attributes

The successful candidate will be:

Friendly, approachable, and professional.
Passionate about customer service and community engagement.
Resilient and adaptable in a dynamic outdoor environment.
Committed to health, safety, and safeguarding.
Environmentally aware and supportive of sustainable practices.
Reliable, flexible, and willing to work evenings, weekends, bank holidays, and during peak seasonal periods.

Working Conditions

This role is primarily based outdoors and requires working in varying weather conditions, including wind, rain, cold temperatures, and strong sunlight. The post holder will frequently walk around the site, supervise aquatic activities, and respond to operational and emergency situations.

Pay: £28,516.00 per year

Benefits:

Company pension
Employee discount
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in newlyn, con

Swimming Pool Duty Manager

Customer Services Advisor

Contact Centre Advisor (Cross Skilled)

Gin School Host

Receptionist/Secretary

Sales Advisor - Penzance

Holiday Sales - Owner and Guest Experience Manager - HS1

Bar Team Leader

Front Office Assistant (Full & Part-Time )

Retail Deputy Manager

Sales Assistant

Service Improvement Advocate

Dispatch Assistant

Key Accounts Sales Advisor

Retail Sales Assistant

Receptionist

Retail Area Manager (Devon/Cornwall)

Workshop General Manager

Administration Assistant

Store Team Member

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