Head of Work, Jobs in Newmarket, Sfk (with Salaries)

General Manager and Head of Customer Experience
The Jockey Club —Newmarket
- Full-time
- Budgeting
- Leadership
- Annual leave
4d
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Head of Care
CareTech Group —Newmarket
- Up to £70,000 a year
- Full-time
- Team management
- In-person
6d
Account Management Lead
Beyond Co —Newmarket
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
12d
Clinical Directors Assistant
The Partnership in Care Ltd —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Writing skills
- Research
- Free parking
- Employee discount
Quick apply
5d
Head of Service Waste and Street Scene
West Suffolk Council —West Suffolk
- £79,518 - £86,227 a year
- Temporary
5d
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership
Head of Operations - Non Food
Medirest —Cambridge
- From £65,000 a year
- Full-time
- Budgeting
- Leadership
Deputy Head of Postgraduate Admissions
University of Cambridge —Cambridge
- £42,254 - £56,535 a year
- Hybrid work
- University
- Team management
- Annual leave
- Employee discount
4d
Counselling and Partnerships Administrator
Petals - The Baby Loss Counselling Charity —Cambridge
- £26,227 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Writing skills
- Free parking
- Work from home
Quick apply
1d
Head of Programmes
Marshall Land Systems Ltd —Cambridge
- Full-time
- Hybrid work
- Microsoft Word
- Engineering
- Continuous improvement
Head of Soft Services Compliance
Medirest —Cambridge
- £65,000 a year
- Hospitality
- Continuous improvement
- Contracts
11d
Policy Officer
Royal Society of Chemistry —Cambridge
- £37,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- No degree
- Annual leave
14d
Management Accountant
Beyond Co —Newmarket
- £40,000 - £47,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
Head of Operations
Citizens Advice —Saffron Walden
- £28,800 - £30,000 a year
- Hybrid work
- Team management
- Contracts
5d
Head of Business and Nature
BirdLife International —Cambridge
- £65,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- Budgeting
- Annual leave
- Employee assistance programme
Admissions Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Hybrid work
- Research
- University
- Annual leave
- Employee discount
4d
Head of System Child Health
Central East Integrated Care Board —Ely
- £79,504 - £91,609 a year
- Full-time
6d
Head Of Food Operations
Medirest —Cambridge
- £65,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)
Ministry of Justice —Newmarket
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
10d

I want to receive the latest job alerts for head of in newmarket, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of jobs near newmarket, sfk

Head Of Marketing jobs in Bury St. Edmunds

Management Accountant jobs in Newmarket

Graduate Assistant jobs in Cambridge

Head Of Operations jobs in Cambridge

Administrator jobs in Cambridge

Director Of Business Development jobs in London

Director Of Business Development jobs in Aylesbury

Director Of Business Development jobs in Glenrothes

Director Of Business Development jobs in West Sussex

School Business Manager jobs in Manchester

Business Degree Apprenticeship jobs in London

Food Product Development jobs in London

In House Legal Counsel jobs in Harrogate

Chanel Legal Counsel jobs in London

Senior Ip Counsel jobs in London

Part Time Legal Counsel jobs in Surrey

Senior Litigation Counsel jobs in Greater London

Google Legal Counsel jobs in London

Head Of Compliance jobs in Wales

Head Of Compliance jobs in Retford

General Manager and Head of Customer Experience

The Jockey Club -
Newmarket

Apply Now

Job details

Full-time
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Partnership building
Customer loyalty building
Relationship management
Budgeting
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Job Advert

Job title: General Manager and Head of Customer Experience

Based at: Newmarket Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a General Manager & Head of Customer Experience to lead the customer and participant experience strategy across the Newmarket & Lambourn hub, while providing overall leadership of Newmarket Racecourses. The role will ensure every interaction reflects exceptional standards of service, hospitality and venue presentation, creating memorable experiences for customers, participants, colleagues and stakeholders.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The General Manager & Head of Customer Experience will

Providing overall leadership of Newmarket Racecourses while championing an exceptional customer and participant experience across the Newmarket & Lambourn hub.
Leading, motivating and developing high-performing teams across Customer Relationship Development, Community Engagement, and Owners & Trainers services.
Driving a culture of excellence, accountability and continuous improvement, ensuring every touchpoint reflects the highest standards of service, hospitality and venue presentation.
Developing and delivering customer experience and community engagement strategies that strengthen loyalty, reputation and stakeholder relationships.
Shaping and implementing the strategic vision for Newmarket Racecourses, aligned to The Jockey Club's wider objectives and long-term ambitions.
Working collaboratively across racing, commercial and enabling functions to deliver a compelling fixture list, race programme and visitor experience.
Taking ownership of racecourse budgets, commercial performance and strategic investment plans, identifying opportunities for growth, efficiency and innovation.
Building strong relationships with industry participants, local communities, racing authorities, committee members and key stakeholders, acting as an ambassador for Newmarket Racecourses.
Ensuring all raceday and non-raceday experiences are delivered safely, efficiently and to exceptional standards, creating lasting memories for customers, participants and stakeholders alike.

About you

A proven senior leader with experience in customer experience, hospitality, leisure, sport, events or other customer-focused environments.
Experienced in leading high-performing teams and creating a culture of excellence, accountability and exceptional service.
Passionate about delivering outstanding customer and participant experiences that create lasting memories.
A strategic thinker with the ability to turn insight, feedback and data into meaningful improvements and commercial results.
Skilled at leading across complex, fast-paced operations, balancing long-term priorities with day-to-day delivery.
An exceptional relationship builder, able to influence and collaborate with colleagues, industry partners, members, sponsors, customers and stakeholders.
Commercially astute, with experience managing budgets, resources and investment to maximise performance and value.
Innovative, resilient and solutions-focused, continually seeking ways to enhance the customer journey and venue experience.
An authentic, values-led leader who inspires others, champions inclusivity and acts as a credible ambassador for The Jockey Club.

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 11th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

head of jobs in newmarket, sfk

General Manager and Head of Customer Experience

Head of Operations

Head of Care

Account Management Lead

Clinical Directors Assistant

Head of Service Waste and Street Scene

Global Head of Marketing

Head of Operations - Non Food

Deputy Head of Postgraduate Admissions

Counselling and Partnerships Administrator

Head of Programmes

Head of Soft Services Compliance

Policy Officer

Management Accountant

Head of Operations

Head of Business and Nature

Admissions Administrator

Head of System Child Health

Head Of Food Operations

HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)

I want to receive the latest job alerts for head of in newmarket, sfk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected