Technical support specialist Work, Jobs in Newtownabbey, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
Project Co-Ordinator - Henderson Technology
Henderson Group —Newtownabbey
- Customer service
- Analysis skills
- Computer skills
- Employee assistance programme
- Employee discount
2d
Technology Project Coordinator
CETIS Engineering & Technology Services UK Ltd. —Belfast
- £2,500 - £3,250 a month
- Full-time
- Google Suite
- Organisational skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Technology Project Specialist
CETIS Engineering & Technology Services UK Ltd. —Belfast
- £2,750 - £3,750 a month
- Full-time
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
IT Technical Support Specialist
Omexom UK —Belfast
- Continuous improvement
- Mentoring
- Computer networking
Final Mile Territory Manager FTC
Evri —Belfast
- £32,000 - £35,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Project Assistant
Henderson Group —Newtownabbey
- Full-time
- Computer Science
- Engineering
- Travel
- Employee assistance programme
- Employee discount
2d
AI Implementation Specialist
ProfileTree —Belfast
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Annual leave
Quick apply
Client Lifecycle Onboarding Senior Associate - 12 Month FTC
TP ICAP —Belfast
- Full-time
- Microsoft Word
- Analysis skills
- Supervising experience
5d
Citi Developer Concierge – Application Support Technical Specialist - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
IT Field Engineer - Belfast
T-Tech —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Global Financial Crimes Investigator
Bank of America —Belfast
- Full-time
- Bachelor's degree
- No degree
- Financial services
Global Financial Crimes Specialist – IT SPOC
Bank of America —Belfast
- Full-time
- Computer networking
- Organisational skills
- Communication skills
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Endpoint Management Specialist
Capita —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Flue & Installation Assistant / Labourer
John J Doyle Ltd —Belfast
- £12.71 - £13.50 an hour
- Full-time
- Travel
- Construction experience
- In-person
- Health & wellbeing programme
Quick apply
9d
Technical Account Manager
Napier AI —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- Scripting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Paralegal - CSG Property - Recoveries DA
DAC Beachcroft —Belfast
- Business development
Quick apply
3d
Pensions Project Analyst
Isio Group —Belfast
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
Electrician – Secure Power & Renewables Field Engineer
Wilson Power and Energy Ltd —Dromore
- £35,000 - £45,000 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
Quick apply

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in newtownabbey, ant

Technical Support Engineer

Project Co-Ordinator - Henderson Technology

Technology Project Coordinator

Technology Project Specialist

IT Technical Support Specialist

Final Mile Territory Manager FTC

Project Assistant

AI Implementation Specialist

Client Lifecycle Onboarding Senior Associate - 12 Month FTC

Citi Developer Concierge – Application Support Technical Specialist - Assistant Vice President

IT Field Engineer - Belfast

Global Financial Crimes Investigator

Global Financial Crimes Specialist – IT SPOC

Options Graduate & Placement Programme

Endpoint Management Specialist

Flue & Installation Assistant / Labourer

Technical Account Manager

Paralegal - CSG Property - Recoveries DA

Pensions Project Analyst

Electrician – Secure Power & Renewables Field Engineer

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