Customer service coordinator Work, Jobs in Newtownabbey Bt36 (with Salaries)

Customer Service Coordinator
Donnelly Group NI —Newtownabbey
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Fleet Service Coordinator
Simplicity Group LTD —Belfast
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
9d
Service Coordinator
Sync Living Ltd —Belfast
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Quick apply
Salon Coordinator / Receptionist - Abbeycentre
Peter Mark —Newtownabbey
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
- Employee discount
Customer Service Co-ordinator (Fixed Term Contract)
ABAgri —Toome
- From £24,000 a year
- Forklift
- Organisational skills
- In-person
Fleet Service & Maintenance Coordinator
Woodside Logistics Group —Belfast
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Sales Support Coordinator
Lowe Rental Corporation —Lisburn
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply

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Customer Service Advisor
Solarfix NI Ltd —Glengormley
Act as the primary point of contact for customers, addressing and resolving technical issues in a timely and efficient manner. At least 2 AS Levels.
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customer service coordinator jobs near newtownabbey bt36

Customer Service Coordinator

Donnelly Group NI -
Newtownabbey

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Vehicle service booking
Driving Licence
Personal upselling recommendations
Client engagement
Stakeholder liaison
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills
Add-on sales
Time management

Full job description

We are currently recruiting a Customer Service Coordinator to join our fleet team in Mallusk.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

About The Role

Responsibilities:

Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
Schedule and manage service appointments, including vehicle drop-offs and collections.
Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services, packages, and retail options where appropriate.
Coordinate with technicians regarding parts ordering and communicate any delays to customers.
Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
Process payments and maintain accurate service records and documentation.

What We’re Looking For

Previous two years experience in a customer facing, or administrative role.
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.

Employee Benefits

Supporting our people at work and beyond.

30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Apply now and take the next step in your career with Donnelly Group!

Required Criteria

Full valid driving license required
Excellent organisation and time management skills
Teamworking

Desired Criteria

Previous Experience in Vehicle Service Department
Previous working experience with targets and selling

Skills Needed

Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

Team Ethos
Integrity
Passion
Trust & Respect
Innovation

Employee Benefits

Supporting our people at work and beyond.

30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed

Quick apply

Refine Your Search

customer service coordinator jobs in newtownabbey bt36

Customer Service Coordinator

Fleet Service Coordinator

Service Coordinator

Salon Coordinator / Receptionist - Abbeycentre

Customer Service Co-ordinator (Fixed Term Contract)

Fleet Service & Maintenance Coordinator

Sales Support Coordinator

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