Line network support engineer Work, Jobs in North East Region (with Salaries)

3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- AWS
- Scripting
- Annual leave
Quick apply
VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Network Engineer
Aspire Technology Solutions —Gateshead
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Free parking
- Annual leave
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Electronic Engineers - all levels
Leonardo UK Ltd —Newcastle upon Tyne
- £37,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Gateshead
- Full-time
- Computer Science
- Up to 50% travel
- Maintenance
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
Graduate Process Engineer - Water - 2027 (Newcastle)
Stantec —Newcastle upon Tyne
- Hybrid work
- Engineering
- Bachelor's degree
Graduate Civil Engineer - Water - 2027 (Newcastle)
Stantec —Newcastle upon Tyne
- Hybrid work
- Civil engineering
- Engineering
- Analysis skills
Field Service Engineer
NoteMachine UK Ltd —Newcastle upon Tyne
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Graduate Mechanical Engineer - Water - 2027 (Newcastle)
Stantec —Newcastle upon Tyne
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
Assistant Engineering Manager
Balfour Beatty —Newcastle upon Tyne
- Part-time
- Hybrid work
- Engineering
- Annual leave
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Senior Data Engineer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Organisational skills
- Annual leave
- Sick pay
13d
Graduate Civil Engineer (Energy) - Newcastle - 2027
Stantec —Newcastle upon Tyne
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Test Solution Design Engineer
Leonardo UK Ltd —Newcastle upon Tyne
- £44,000 - £71,400 a year
- Full-time
- Hybrid work
- Training & development
- Flexible schedule
- Referral programme

I want to receive the latest job alerts for line network support engineer in north east region

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

line network support engineer jobs near north east region

Civil Engineer jobs in Newcastle Upon Tyne

Controls Engineer jobs in Newcastle Upon Tyne

Assistant Engineer jobs in Newcastle Upon Tyne

Electronics Engineer jobs in Newcastle Upon Tyne

Process Engineer jobs in Newcastle Upon Tyne

Data Engineer jobs in Newcastle Upon Tyne

Field Service Engineer jobs in Newcastle Upon Tyne

Infrastructure Engineer jobs in Durham

Mechanical Engineer jobs in Newcastle Upon Tyne

Solutions Engineer jobs in Newcastle Upon Tyne

Infrastructure Engineer jobs in Banbury

Infrastructure Engineer jobs in Liverpool

Infrastructure Engineer jobs in Bristol

Infrastructure Engineer jobs in Gloucester

Technical Associate jobs in Leeds

Technical Associate jobs in Liverpool

Nurse Associate jobs in Leeds

Part Time Technical Support jobs in London

Civil Engineer jobs in Northern Ireland

Structural Engineer jobs in London

3rd Line Network Support Engineer

Aspire Technology Solutions -
Gateshead

Quick apply

Job details

Full-time
From £40,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme
Free or subsidised travel
Referral programme
Car scheme

Qualifications

Technical troubleshooting
TCP
Incident queue management
Mentoring junior staff
Ticket management
Technical support
Network infrastructure
Service restoration
Continuous improvement
Mentoring
Technical writing
Major incident coordination
IP networking
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Network engineering
Remote diagnostics
Network Security

Full job description

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

About the role

As a 3rd Line Network Support Engineer, you sit at the top of our technical escalation path. You will take ownership of the complex network and security faults that our 1st and 2nd line teams are unable to resolve and see them through to a fix.

You will work hands-on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really set you apart.

You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers and internal teams to diagnose issues, agree the right approach and keep people informed until the work is done.

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing

Acting as the final point of technical escalation for network and security incidents, taking ownership of complex faults raised by our 1st and 2nd line teams and resolving them through to root cause, across areas such as:
- Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer
- Extreme switching and wireless infrastructure
- Cisco routing and switching across a range of customer networks
- Core networking such as routing, switching, VLANs, VPNs and SD-WAN
- Network security, including firewall policy, VPN tunnels and traffic inspection
Designing, configuring and delivering network and security changes for a large and diverse customer base, both remotely and as part of planned works.
Leading the diagnosis and resolution of major network incidents, keeping a clear head under pressure to restore service while keeping customers and internal stakeholders updated throughout.
Supporting continual improvement by spotting opportunities to strengthen network designs, tighten security and automate manual tasks.
Producing and maintaining clear technical documentation, build standards and handover notes so that knowledge is shared properly across the team.
Mentoring and supporting 1st and 2nd line engineers, sharing your knowledge and helping to grow the technical capability of the wider team.
Working closely with customers and colleagues to plan changes, manage risk and deliver work that meets our standards first time.
Logging and managing your tickets accurately, working to agreed SLAs and prioritising well while handling several pieces of work at once.

You will suit the role if you have

Proven experience in a 3rd line, Senior or escalation level network role, ideally within a managed service provider or a similar multi-customer environment.
Strong hands on experience with firewalls and network security. Advanced Fortinet FortiGate knowledge is a major advantage and is exactly the kind of experience we want to see.
Good working knowledge of the wider Fortinet stack, such as FortiManager, FortiAnalyzer and FortiNAC.
Experience with Extreme networking, or the confidence to get up to speed with it quickly.
Strong Cisco routing and switching knowledge.
A confident grasp of core networking, including routing, switching, VLANs, VPNs, SD-WAN and TCP/IP.
The ability to take the lead on complex faults, think logically under pressure and work a problem through to its root cause.
Clear and friendly communication, both written and verbal, with a genuine focus on looking after the customer.
A methodical, well organised approach and the discipline to document your work as you go.
We value real world experience first, but Fortinet certifications at FCP or FCSS level, or a genuine appetite to work towards them, would be great to see.
Extreme certifications are useful too, though not essential.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

Starting salary £40,000 + per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

Travel benefits including free parking, subsidized travel passes and much more!
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
Enhanced Annual Leave Entitlement (increasing with length of service)
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Head Office with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

#AspireForMore

Quick apply

Refine Your Search

line network support engineer jobs in north east region

3rd Line Network Support Engineer

Infrastructure and Network Engineer

Cloud Infrastructure Engineer - AWS

VoIP & Data Cabling Telecoms Enginer

Network Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Consultant - 2nd Line (Infrastructure)

Electronic Engineers - all levels

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Internal IT Engineer

Graduate Process Engineer - Water - 2027 (Newcastle)

Graduate Civil Engineer - Water - 2027 (Newcastle)

Field Service Engineer

Graduate Mechanical Engineer - Water - 2027 (Newcastle)

Assistant Engineering Manager

Project Controls Specialists - All Levels - Planning

Senior Data Engineer

Graduate Civil Engineer (Energy) - Newcastle - 2027

Mobile Technical Operative (Multiskilled)

Test Solution Design Engineer

I want to receive the latest job alerts for line network support engineer in north east region

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected