Private client Work, Jobs in Northamptonshire (with Salaries)

Customer Service Advisor
Nexus Business Solutions Group —Milton Keynes
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Free parking
- Work from home
Quick apply
10d
Paralegal
HCR —Northampton
- Communication skills
- Annual leave
- Gym membership
6d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Private House Cleaner
Lighthouse Home Cleaning Ltd —Northampton
- £14.50 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
13d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Dedicated Intelligence Analyst
Mitie —Northampton
- £35,000 a year
- Full-time
- Social media management
- English
- Master's degree
Client Operations Executive
Personal Group —Milton Keynes
- £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Project Coordinator
Celestra Ltd —Milton Keynes
- Up to £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Employee assistance programme
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
10d
Dog Walker and Pet Sitter
Paragon Pet Care —Wellingborough
- Up to £16 an hour
- Weekend availability
- Customer service
- Driving
- Free parking
Quick apply
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
5d
CSR (Customer Service Representative)
Total IT Technology Solutions Ltd —Bedford
- £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Annual leave
- Referral programme
Quick apply
3d
Business Centre Executive
Return on Investment Ltd —Milton Keynes
- £24,850 - £25,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Sales Development Representative
WorkBuzz —Milton Keynes
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Human resources
Jewellery Assistant
Harrem Jewellery —Milton Keynes
- £13 - £14 an hour
- Part-time
- Bilingual
- Merchandising
- English
Quick apply
4d
Client Success Executive
Incentivesmart Limited —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
Trainee Asbestos Surveyor Northampton
Acorn Analytical Services —Northampton
- £24,000 - £37,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- English
Insight Analyst
WorkBuzz —Milton Keynes
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
13d
Junior Recruitment Consultant
Christy Media Solutions —Milton Keynes
- £23,000 - £25,000 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
Quick apply
3d
Project Manager
Wates —Northampton
- Project management
- Driving
- No degree

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private client jobs near northamptonshire

Customer Service Advisor

Nexus Business Solutions Group
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Customer service
English
Administrative experience
Analysis skills
IT
Phone etiquette
Communication skills

Full job description

Summary

As a Customer Service Advisor, you will be instrumental in delivering outstanding support to our clients, ensuring their needs are met with professionalism and efficiency. Your core communication skills will enable you to effectively engage with customers. Additionally, your analytical skills will aid in resolving issues and improving processes. This role is vital to maintaining customer satisfaction and fostering long-term relationships, contributing to the overall success of our organisation.

Primary Objectives

To ensure the efficient operation of the Customer Service Cases.
To ensure high levels of customer service is achieved and dealer, customer & clients needs are fully met.
To ensure all administrative processes are maintained and company policy and process is always followed.

Requirements of the role

Track all cases visible on the Case Management system, adhering to SLA’s – 30 minutes for New Hires / 4-6 hours into hire.
Review customer insurance qualification against insurance policy terms.
Confirm the booking to the customer immediately by telephone and email & meet customer expectations.
Deal with enquires and reservations from dealers and customers as required.
Respond to telephone reservations to operational standards & ensure all staff adhere to this also.
Amend bookings immediately upon receipt of notification using company procedures.
Inform the customer of potential problems arising to ensure full transparency either by telephone, email or text.
Manage all incoming queries to the Customer Service phone line, including dealer, client, and customer requests to operational standards.
Maintain reservations logs in connection to your own hire cases.
Deal with incoming queries via email to the designated Customer Service Inbox including dealer, client, and customer requests to operational standards.
Liaise with suppliers to find solutions when applicable, either by phone or email.
Track and complete booking closures upon request.
Ensure any issues between integrated systems are resolved.
Manage the booking process & ensure customer remains in a continuation of hire.
Manage all non warranty hires to ensure the customer is updated accordingly and our client does not incur hire charges beyond what has been authorised.
Raise any concerns with the relevant department or management, to ensure processes are being followed as per company procedures.
Maintain administrative reservation logs to operational standards on a daily basis.
Providing support to the wider teams where necessary.
Ensure all cases & notes are updated on a rolling basis.

Skills & experience requirements

Proven experience within a customer service/administration role.
Good levels of communication skills.
Highly accurate verbal and written communication is key.
Initiative-taking and highly organised.
Ability to work on own initiative, under pressure and to deadlines.
Comfortable communicating and influencing at all levels of the business.
Ability to work in a fast-paced environment.
Experience of working with high call volumes desirable but not essential.
Ability to use a variety of IT packages and learn new bespoke software.

Person specification

Ideally 1 years’ demonstrable experience in customer service/administration environment

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Work from home

Ability to commute/relocate:

Milton Keynes MK14 6FG: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What is your notice period?

Experience:

Customer service: 1 year (preferred)
Administrative: 1 year (preferred)

Location:

Milton Keynes MK14 6FG (preferred)

Work Location: Hybrid remote in Milton Keynes MK14 6FG

Quick apply

Refine Your Search

private client jobs in northamptonshire

Customer Service Advisor

Paralegal

Sr Client Success Manager

Private House Cleaner

Application Support Analyst

Dedicated Intelligence Analyst

Client Operations Executive

Project Coordinator

Customer Success Account Manager

Dog Walker and Pet Sitter

Trainee Account Manager

CSR (Customer Service Representative)

Business Centre Executive

Sales Development Representative

Jewellery Assistant

Client Success Executive

Trainee Asbestos Surveyor Northampton

Insight Analyst

Junior Recruitment Consultant

Project Manager

I want to receive the latest job alerts for private client in northamptonshire

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