Service desk Work, Jobs in Norton Canes, Sts (with Salaries)

Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Software troubleshooting
- Microsoft Office
- Travel
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
2d
Receptionist
Watts and Attewell Opticians —Darlaston
- From £12.71 an hour
- Overtime
- Google Suite
- No experience needed
- Administrative experience
Quick apply
4h
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
9d
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Receptionist
Watts and Attewell —Wednesbury
- Overtime
- Google Suite
- No experience needed
- Administrative experience
- Free parking
Quick apply
4h
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6h
2nd Line IT Support Engineer
Evolve IT Support Ltd —Uttoxeter
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Annual leave
Quick apply
2d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
5d
IT Team Lead Payments
OSB Group —Wolverhampton
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Financial services
- Annual leave
8d
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
8d
Contract Support Administrator
Babcock International —Walsall
- Up to £26,000 a year
- Full-time
- Customer service
- Contracts
- Annual leave
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
IT Service Desk/Site Engineer
JN Bentley —Shifnal
- Full-time
- Customer service
- Windows
- Travel
Quick apply
13d
Customer Service Administrator
GAP Group —Swadlincote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
9d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

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Service Desk Analyst

Busy Bees -
Burntwood

Apply Now

Job details

Permanent | Full-time

Qualifications

ITIL Certification
Driving Licence
Software troubleshooting
Procurement
Microsoft Office
ITIL
Ticket management systems
Mobile device management
Payroll
IT
Communication skills
Active Directory

Full job description

Role Overview:

Job Title: Service Desk Analyst

Reports to: Service Desk Manager

Employment type: Full time permanent,

Based: Burntwood - 4 days a week in the office required

Salary: Competitive

About the role

The Tech and Change Service Desk Analyst plays a vital role in ensuring our centres and central teams have the technology they need to deliver exceptional service every day. You’ll be at the heart of keeping systems running smoothly, supporting colleagues across the organisation and helping to resolve technical issues quickly and effectively.

Working as a key point of contact for IT support, you’ll respond to and manage a range of queries through calls, emails and the self-service portal, ensuring issues are handled efficiently and within agreed service levels. Your work will span supporting core systems such as O365 and Active Directory, troubleshooting hardware issues remotely, and coordinating the supply of new equipment with external vendors.

About Busy Bees

Established in 1983, Busy Bees is now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world, with just under 1,000 centres globally to date. This is an exciting time to join us as we continue to grow our UK estate and support families in new communities.

About the Benefits

Sector leading Family Leave
Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
with retail, cinema, and travel discounts
35% Childcare discount.
33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
Further Training and development.

Role Responsibilities:

Responsibilities

Working as part of the Technology and Change service desk - as necessary - to provide first class support to satisfy the needs of our internal customers.
Progressing support calls and liaising with technology and change staff, and third-party vendors and suppliers to ensure the prompt resolution of all requests to agreed SLA and OLAs.
AD Management, with the creation of new users, day to day support issues, and managing leaver accounts, to an industry best practice standard.
Developing and maintaining strong working relationships with stakeholders at all levels, maintaining the high levels of trust the current team have earnt.
Resolving complex hardware / internet issues remotely through troubleshooting carried out over the phone. If unsuccessful, liaising with third parties, owning the ticket until resolution.
Android Phone and Tablet Device Issue resolution and device management.
Documenting resolutions to build up internal knowledge documents, and create help documents that can be shared with the wider teams.
Co-coordinating and actioning requests for access to systems, within established parameters, with agreed business owners.
Generation of reports demonstrating key KPIs are being achieved.
Ordering of hardware, prioritisation to hit budget targets, and ensuring the right hardware is provided to meet the needs of the business.
Occasional travel to nursery centres to deep dive challenging issues.

Required Qualifications:

Key Skills and Experience

Experience supporting a Microsoft 365 environment, including Active Directory and Office applications.
Mobile Device Management experience, including maintenance, troubleshooting, and procurement.
Experience using IT service desk / ticket management systems.
Ability to produce KPI and performance reports using Microsoft Office.
Understanding of the importance of finance and payroll systems within a business environment.
Experience working with third-party suppliers to support service delivery and issue resolution.
Exposure to small system changes and coordination across multiple stakeholders and vendors.
Strong technical troubleshooting skills across hardware, software, and connectivity issues.
Strong communication skills with a clear, professional telephone manner.
Ability to translate technical issues into simple, non-technical language.
Highly organised with strong prioritisation skills and the ability to work independently.
Calm, logical problem-solver with a strong customer service focus.
Collaborative team player, confident working across internal teams and external partners.
Full UK driving licence.

Desirable Requirements

ITIL v3 or v4 Foundation.
Knowledge of the early years or multi-site operational environments.

Apply Now

Refine Your Search

service desk jobs in norton canes, sts

Service Desk Analyst

2nd Line Support Technician

Receptionist

Service Desk Analyst / IT Support Help Desk Technician

Junior MDM Analyst

Customer Care Coordinator

Telecoms Support Desk Engineer

IT Support Technician

Receptionist

FM Help Desk Operative

App Support Analyst

2nd Line IT Support Engineer

Service Desk Analyst

IT Team Lead Payments

Cloud Engineer

Contract Support Administrator

Support Desk Engineer

IT Service Desk/Site Engineer

Customer Service Administrator

Field Service Administrator

I want to receive the latest job alerts for service desk in norton canes, sts

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