Office coordinator property management Work, Jobs in Ockendon, Ess (with Salaries)

Customer Service Team Lead
THE WIGGETT GROUP —Brentwood
- £32,500 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
23h
Office Coordinator - Property Management
Campions —London
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
Quick apply
Office Administrator/Property Coordinator
Edgefield Property & Asset Management Ltd —West Wickham
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Administrative experience
- Data entry
Quick apply
1h
HR & Operations Coordinator
Soane Britain —London
- Full-time
- Administrative experience
- Recruiting
- Organisational skills
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Front desk
- Business
Quick apply
Office Coordinator
Trident Master Construction —North London
- £15 an hour
- Part-time
- In-person
- Office experience
Quick apply
Partnerships Operations Coordinator - Hotels/Accomodation
Duffel —London
- Full-time
- Hybrid work
- Hotel
- Organisational skills
Quick apply
10d
Sales and Logistics Coordinator
Euro Car Parks —London
- £27,000 - £40,000 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
Quick apply
9d
Project Administrator - PMO
Savills —London
- Administrative experience
- Continuous improvement
- Annual leave
20h
Office Coordinator
Trident Master Construction Ltd —North London
- £15 an hour
- Part-time
- In-person
- Office experience
Quick apply
Office Coordinator - Lettings
Campions —London
- £26,500 - £28,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Employee assistance programme
Quick apply
23h
Project Coordinator, Matterport - London
CoStar Group —London
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
Retrofit Assessor
Baily Garner —London
- Up to £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Flexible schedule
Quick apply
13d
GSOC Incident Response Coordinator
Pinkerton —London
- Full-time
- Computer literacy
- English
- Travel
14d
Office Support Coordinator Balham
Dexters —London
- £26,400 - £28,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- English
- Employee discount
Quick apply
Team Coordinator - Property Management
Dwelly —London
- Continuous improvement
- Team management
- Training & development
Project Coordinator
Montcalm Collection —London
- Full-time
- Hospitality
- Hotel
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Japan Desk Client Liaison Coordinator
Savills —London
- Full-time
- Annual leave
Property Design Coordinator (Designer)
Selfridges —London
- Communication skills
- Time management
Quick apply
Coordinator, PR & Influencer Marketing
Authentic Brands Group —London
- Communication skills
Quick apply

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office coordinator property management jobs near ockendon, ess

Customer Service Team Lead

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£32,500 - £35,000 a year
23 hours ago

Benefits

Annual leave

Qualifications

CRM software
Resource allocation planning
Internal department liaison
Complaint handling
Performance management
Onboarding coordination
Supervising experience
Continuous improvement
Team management
Staff training
Organisational skills
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Team Lead – Customer Service Advisor

Location: Brentwood (Office Based)
Salary: Up To £35,000
Contract: Full-time, Permanent

About the Role

We are looking for a highly organised, proactive and performance-driven Team Lead to join our Customer Service team and support the operational delivery of our Electrical EICR and compliance contracts.

This is a key leadership role responsible for ensuring testing and remedial programmes are planned, scheduled, coordinated and delivered efficiently, while maintaining excellent communication between residents, engineers, clients and internal teams.

You will act as the operational link between Customer Service, Scheduling, Contract Management and Engineering, taking ownership of service delivery performance, appointment scheduling, resource planning and team performance.

If you thrive in a fast-paced, high-volume environment, enjoy leading and developing people, and are passionate about delivering excellent customer service and operational standards, this could be the perfect opportunity for you.

Key Responsibilities

Lead and oversee the scheduling and coordination of planned electrical testing and remedial works, ensuring appointments are booked in line with programme milestones and contract priorities.
Provide operational leadership and day-to-day support to Service Delivery Coordinators, Scheduling and Customer Service teams.
Manage and balance workloads across the team to ensure performance, compliance and client targets are consistently achieved.
Oversee shared inboxes, scheduling systems, trackers and performance dashboards, ensuring accurate data and timely responses.
Act as the first escalation point for scheduling issues, service delivery risks, resident complaints and system/process issues.
Maintain accurate operational records, trackers, certification logs and performance information.
Lead the onboarding, training and development of new team members, ensuring employees understand processes and performance expectations.
Work closely with Contract Management, Planning and Operations to align appointment availability with resource capacity and delivery requirements.
Identify and implement process, workflow and system improvements to improve efficiency, quality and customer experience.
Ensure consistently high standards of communication with residents and clients, demonstrating professionalism, empathy and compliance with data protection requirements.
Provide operational cover during peak periods or resourcing gaps, including supporting phones, scheduling and work allocation where required.
Take responsibility for absence management, Return to Work meetings and annual leave planning to ensure appropriate departmental cover.
Conduct 1-to-1s, performance reviews and capability management alongside the Customer Relations Manager.
Identify training and development requirements and implement appropriate development plans.
Lead daily and weekly team briefings and support remote workers to maintain consistent standards.
Mediate team disputes and resolve escalated customer issues professionally and effectively.
Build a culture of accountability, ownership, high performance and continuous improvement across the department.

Skills & ExperienceEssential

Previous experience in administration, scheduling, coordination or customer service, ideally within a busy operational environment.
Previous experience of leading, supervising or supporting a team.
Strong IT skills, including Microsoft Excel, Outlook and Word, as well as CRM and scheduling systems.
Excellent verbal and written communication skills.
Strong organisational skills with excellent attention to detail.
Ability to prioritise workloads and remain calm and effective under pressure.
Strong problem-solving skills with a proactive approach to resolving issues.
A team player who is confident taking ownership and supporting colleagues.
Ability to manage competing priorities within a fast-paced, high-volume environment.

Desirable

Experience within social housing, property services, electrical compliance or facilities management.
Experience working with EICR, compliance or planned maintenance programmes.
Experience managing customer service or scheduling teams.
Experience working against KPIs, SLAs and contractual performance targets.

What We Offer

Permanent, full-time position
Opportunity to progress within a growing business
Supportive working environment
Training and development opportunities
Opportunity to make a real impact on customer experience and operational performance

Join Our Team

This is an excellent opportunity for an experienced Customer Service or Operations professional looking to take the next step in their career and move into a team leadership position.

If you're organised, driven, commercially aware and enjoy getting the best out of people, we'd love to hear from you.

Pay: £32,500.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

office coordinator property management jobs in ockendon, ess

Customer Service Team Lead

Office Coordinator - Property Management

Office Administrator/Property Coordinator

HR & Operations Coordinator

Senior Facilities Coordinator

Office Coordinator

Partnerships Operations Coordinator - Hotels/Accomodation

Sales and Logistics Coordinator

Project Administrator - PMO

Office Coordinator

Office Coordinator - Lettings

Project Coordinator, Matterport - London

Retrofit Assessor

GSOC Incident Response Coordinator

Office Support Coordinator Balham

Team Coordinator - Property Management

Project Coordinator

Japan Desk Client Liaison Coordinator

Property Design Coordinator (Designer)

Coordinator, PR & Influencer Marketing

I want to receive the latest job alerts for office coordinator property management in ockendon, ess

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