Service delivery analyst Work, Jobs in Ockendon, Ess (with Salaries)

Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
8d
Global Service Delivery Analyst
Quickly Global Services Ltd. —London
- £57,000 a year
- CRM software
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
4d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Google Suite
- Azure
- AWS
- Annual leave
Quick apply
Centre for Growth Qualitative Analyst Senior Manager (12 Month FTC)
Boston Consulting Group —London
- Full-time
- Analytics
Aviation Invoicing Manager
JMC Aviation —Biggin Hill
- Microsoft Powerpoint
- English
- Analysis skills
- Relocation assistance
- Annual leave
Senior Analyst - BCG Vantage, Transform
Boston Consulting Group —London
- Full-time
- English
- Research
- Master's degree
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Operations Analyst
Grouper Technology - Reseller Account —London
- £89,000 a year
- Full-time
- Bachelor's degree
- Accounting
- Accounting
Quick apply
Commercial Analyst
BidvestNoonan —London
- £53,240 - £59,160 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
Quick apply
Data Quality Analyst
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
Quick apply
5d
TECHNICAL ANALYST - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- Communication skills
Senior Analyst
kraken —Cyprus Station
- Full-time
- Remote
- Organisational skills
- Communication skills
- Time management
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Transaction Monitoring Analyst
Alexander Mann Solutions (AMS) —London
- Data analysis skills
- Analysis skills
- Financial services
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- Continuous improvement
- APIs
- Annual leave
- Work from home
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Application Support Analyst
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d

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Senior Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Mentoring junior staff
Network infrastructure
Continuous improvement
Mentoring
Network support
Technical writing
IP networking
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands-on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service Desk.

ROLE DESCRIPTION

As a Senior Service Desk Analyst, you’ll provide 2nd and 3rd line technical support, assist with customer onboarding, and support the delivery of infrastructure and cloud solutions.

You’ll be a key escalation point for the Service Desk, helping to resolve complex technical issues while mentoring junior engineers and contributing to the continuous improvement of our services.

KEY RESPONSIBILITIES

Provide 2nd and 3rd line technical support to internal users and managed customers.
Troubleshoot desktop, server, networking and Microsoft 365 issues.
Support Microsoft Intune, Entra ID and endpoint management.
Build, configure and deploy laptops, desktops and mobile devices.
Assist with the technical onboarding of new customers.
Configure and support networking equipment, including firewalls, switches, wireless networks and VPNs.
Support infrastructure projects, cloud migrations and system upgrades.
Maintain secure endpoint configurations and assist with implementing Zero Trust security principles.
Produce monthly technical and service reports.
Create and maintain technical documentation and knowledge base articles.
Act as an escalation point for the wider Service Desk team.
Support continuous improvement initiatives across the Service Desk.

ESSENTIAL SKILLS & EXPERIENCE

Minimum 3 years experience in an IT Support, Service Desk or MSP environment.
Strong experience supporting Microsoft 365 environments.
Microsoft Intune and Entra ID.
Windows 10/11 and Windows Server administration.
Active Directory and Group Policy.
Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching).
Excellent troubleshooting and diagnostic skills.
Strong communication and customer service skills.
Ability to prioritise workloads and manage multiple tasks effectively.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Microsoft certifications (MD-102, MS-102, AZ-104 or equivalent).
Knowledge of Microsoft Defender and endpoint security.
Experience with Datto RMM, HaloPSA or similar service management platforms.
PowerShell scripting.
Understanding of Cyber Essentials and Zero Trust security principles.

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Career progression opportunities.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

service delivery analyst jobs in ockendon, ess

Senior Service Desk Analyst

Global Service Delivery Analyst

First Line Service Desk Analyst

Service Delivery Manager

Service Delivery Analyst

Centre for Growth Qualitative Analyst Senior Manager (12 Month FTC)

Aviation Invoicing Manager

Senior Analyst - BCG Vantage, Transform

Service Desk Analyst

Operations Analyst

Commercial Analyst

Data Quality Analyst

TECHNICAL ANALYST - SERVICENOW

Senior Analyst

Bureau Data Analyst Lead

Transaction Monitoring Analyst

Business Analyst

Service Desk Analyst - Shared Services

End User Support Analyst

Application Support Analyst

I want to receive the latest job alerts for service delivery analyst in ockendon, ess

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