Service desk Work, Jobs in Oldham, Eng (with Salaries)

Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
1d
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
2d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Receptionist
CitySuites —Salford
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
2d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
1d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Colleague Service Desk Analyst
Yorkshire Building Society —Bradford
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
2d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
2d
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
8d
Support Services Administrator
BAM Construction —Salford
- Monday to Friday
- Customer service
- Microsoft Office
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
8d
Receptionist
Italiana Fifty Five —Manchester
- £12.71 - £14.00 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply
7d

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Service Desk Analyst

The Guinness Partnership -
Oldham

Apply Now

Job details

Full-time
£33,387 a year
1 day ago

Qualifications

Customer service
GCSE
Windows
Microsoft Office

Full job description

Job Description

About the role
Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively.

We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, Oldham, OL97LH and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period.

The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact.

In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.

What we are looking for
We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt.

You will also be able to demonstrate these essential skills:

Proven experience as a Service Desk Analyst or similar technical role.
Excellent customer service skills.
Proven ability to work methodically, in accordance with agreed procedures.
Excellent prioritisation skills.
Strong knowledge of end user hardware and peripherals.
Able to maintain good supplier relationships.
Excellent oral and written communications.
Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.

Essential Qualifications:

Educated to GCSE level or equivalent.

Desirable Qualifications:

ITIL qualification or equivalent.
Microsoft accreditation or equivalent.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

TJTGP
TGPCVL

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Identification 13974
Job Category Corporate Functions
Posting Date 07/15/2026, 04:02 AM
Apply Before 07/22/2026, 06:00 AM
Locations OL9 7LH
Assignment Category Full-Time
Salary £33,387
Recruitment Advisor David Crowe 01612197270 [email protected]

Apply Now

Refine Your Search

service desk jobs in oldham, eng

Service Desk Analyst

1st Line Service Desk Technician

Service Desk Engineer

Receptionist

Customer Care Coordinator

Service Desk Manager

Service Desk Manager

Service Inbound Analyst

Service Desk Team Leader

IT Assistant

Service Desk Team Leader

1st Line NOC Engineer

Colleague Service Desk Analyst

Customer Service Desk Manager

2nd Line Service Desk Team Leader

IT Support Technician

Support Services Administrator

Hybrid MSP/Embedded Technical Support

Receptionist

IT Service Desk/Site Engineer

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