Head of customer service Work, Jobs in Oswaldtwistle, Lan (with Salaries)

Planning Support Services Officer
OnwardHomes —Accrington
- £32,750 a year
- Call to connect
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
9d
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
People Processes Administrator
Bensons for Beds —Accrington
- Microsoft Outlook
- Administrative experience
- Continuous improvement
Compliance Coordinator - HEVAC
OnwardHomes —Accrington
- £31,350 a year
- Call to connect
- Microsoft Word
- Organisational skills
- Budgeting
- Annual leave
- Employee discount
9d
Customer Service Coordinator
Primary Engineer —Burnley
- £30,000 a year
- Overtime
- CRM software
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Specialist
OnwardHomes —Accrington
- £27,450 a year
- Call to connect
- Annual leave
- Employee discount
10h
Residential Property Management and Maintenance Manager
Sell UK Property Ltd —Burnley
- £40,000 a year
- Full-time
- CRM software
- Analysis skills
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Administrator
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Compliance Coordinator - Domestic Heating & Hot Water
OnwardHomes —Accrington
- £31,350 a year
- Call to connect
- Microsoft Word
- Organisational skills
- IT
- Annual leave
- Employee discount
4d
Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
1d
Head of Estates Operations
The Dean Trust —Manchester
- £55,620 - £59,016 a year
- Full-time
- Supervising experience
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Sales Account Manager
Graham & Brown Holdings - a family of companies —Blackburn
- £39,686 - £44,095 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Travel
Quick apply
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Business Development Manager
Arnold Clark —Accrington
- £0.01 a year
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Employee discount
Quick apply
3d
Quality & Performance Co-ordinator
Your Housing Group —Birchwood
- £25,000 - £26,000 a year
- Full-time
- Remote
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Head of Customer Travel Information
TfGM —Manchester
- £75,370 - £84,830 a year
- Hybrid work
- Leadership
- Annual leave
1d
Head of New Business Mobilisation
Absolute Taste —Manchester
- Weekend availability
- Hospitality
- Presentation skills
- Travel
Quick apply

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head of customer service jobs near oswaldtwistle, lan

Planning Support Services Officer

OnwardHomes
Accrington

Apply Now

Job details

Fixed term contract
£32,750 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Word
Stakeholder collaboration
Computer literacy
GCSE
Internal department liaison
Complaint handling
Customer interaction

Full job description

About The Role

What you can expect from us

We offer a competitive salary of £32,750 per annum.
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Planning Support Services Officer to join our Performance & Support Services team on a 6 month fixed term basis in Accrington. The purpose of the role is to ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.

Key Responsibilities

Delivery

Providing support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.

Planning

Providing an effective planning support function to ensure the effective delivery of responsive, gas, voids and electrical maintenance.

Support

Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service. Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. Providing cover and support across the business, including support functions in other sections as required.

Systems

Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.

Customer

Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required.

Internal Partnership Working

Ensure collaborative working to deliver the required service levels Working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs

Skills/Experience

Essential:

Proven ability to work in a customer focused environment.
Experience of working in a similar function in another business.
IT literacy and system capability.

Desirable:

Knowledge of work planning and repairs IT systems.

Qualifications

Essential:

Knowledge of Microsoft systems, Word and Excel

Desirable:

Knowledge of work planning and IT systems
Educated to GCSE level.

About Us

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Apply Now

Refine Your Search

head of customer service jobs in oswaldtwistle, lan

Planning Support Services Officer

Assistant to the Head of Group Operations

People Processes Administrator

Compliance Coordinator - HEVAC

Customer Service Coordinator

Customer Service Specialist

Residential Property Management and Maintenance Manager

Customer Service Administrator

Business Performance and Improvement Officer

Compliance Coordinator - Domestic Heating & Hot Water