Service manager Work, Jobs in Oswestry, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
9d
Project Officer
Hope House Children's Hospice —Oswestry
- £32,123 - £36,360 a year
- Part-time
- Project management
- Hospice
- Communication skills
- Annual leave
Quick apply
8d
Purchasing Executive
British Ironwork Centre —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Analysis skills
Quick apply
6d
Local Service Manager
Sanctuary Supported Living —Shrewsbury
- £38,493 - £40,521 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Customer Advisor
Boots —Oswestry
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Store Manager - Oswestry Express
Tesco UK —Oswestry
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee discount
1d
Pharmacy Assistant
Day Lewis Pharmacy —Oswestry
- Part-time
- Employee assistance programme
- Employee discount
Facilities Manager
National Trust —Shrewsbury
- £34,437 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
6d
Deputy Manager
Iceland —Oswestry
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Plant Manager Chirk
Mondelēz International —Chirk
- Full-time
- Project management
- Continuous improvement
- Leadership
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
- Free parking
Quick apply
Cafe Manager - Oswestry
Morrisons —Oswestry
- Hospitality
- Team management
- Café
- Employee discount
Quick apply
Operational Support Grade - HMP Berwyn (Prison Support Role)
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Postal Delivery Driver
Royal Mail Group —Oswestry
- £13.68 an hour
- Overtime
10d
Service Colleague (Food Services)
ASDA —Oswestry
- £13.10 an hour
- 8 hour shift
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
3d
Aftersales Manager
Techni Ltd —Shrewsbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
5d
Hospital Independent Domestic Violence Advisor (HIDVA)
Axis Counselling —Shrewsbury
- £26,499 - £28,701 a year
- Part-time
- Hybrid work
- In-person
- Work from home
- Sick pay
Quick apply
Team Leader
SGS Care Ltd —Oswestry
- £37,850 a year
- Full-time
- Nursing home
- Leadership
- Communication skills
Quick apply
Maintenance Manager
TRITECH GROUP —Wrexham
- £50,000 - £65,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
- Free parking
- Annual leave
Quick apply
Assistant Service Manager
Cartrefi Cymru —Meifod
- £29,141.91 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
10d

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
9 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in oswestry, shr

Service Delivery Manager

Project Officer

Purchasing Executive

Local Service Manager

Customer Advisor

Store Manager - Oswestry Express

Pharmacy Assistant

Facilities Manager

Deputy Manager

Plant Manager Chirk

Service Manager

Cafe Manager - Oswestry

Operational Support Grade - HMP Berwyn (Prison Support Role)

Postal Delivery Driver

Service Colleague (Food Services)

Aftersales Manager

Hospital Independent Domestic Violence Advisor (HIDVA)

Team Leader

Maintenance Manager

Assistant Service Manager

I want to receive the latest job alerts for service manager in oswestry, shr

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