Service analyst Work, Jobs in Oxfordshire (with Salaries)

Service Analyst
Oxford University Press —Oxford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
2d
Business Analyst (Data Focus)
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Part-time
- Analysis skills
- University
- Communication skills
- Annual leave
11d
Data Analyst
Bibby Financial Services —Banbury
- £50,000 - £60,000 a year
- Full-time
- SQL
- Python
- Gym membership
Quick apply
7d
Business Analyst
Bibby Financial Services —Banbury
- £55,000 - £60,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Gym membership
Quick apply
7d
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- Hybrid work
- IT
- Annual leave
Quick apply
1h
Information Security Analyst
Kinetic Software —Milton Keynes
- £65,000 a year
- Hybrid work
- Azure
- AWS
- Organisational skills
- Employee assistance programme
- Employee discount
13d
Quality Assurance Analyst
MotorsportGames —Silverstone
- Full-time
- Remote
- English
- Software development
- Communication skills
Quick apply
13d
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Guest Insights Analyst
Enterpex —Banbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Software development
- In-person
- Free parking
- Annual leave
Quick apply
9d
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- Hybrid work
- PMP
- IT
- Annual leave
Quick apply
1h
Graduate EMEA FP&A Analyst
Essentra —Kidlington
- Hybrid work
- Microsoft Excel
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
12d
Junior Global Revenue Analyst (all genders)
Evotec —Abingdon
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Flexible schedule
6d
Asbestos Analyst / Surveyor
Environmental Essentials Ltd —Oxford
- £29,000 - £37,000 a year
- Weekend availability
- Carpentry
- Plumbing
- Power tools
- Health & wellbeing programme
- Annual leave
Quick apply
Data Scientist
Oxford Dynamics —Oxford
- Full-time
- Hybrid work
- Master's degree
- Maths
- Python
Quick apply
Implementation Consultant
Zift Solutions —Oxford
- Full-time
- Salesforce
- Analysis skills
- Project management
Quick apply
13d
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
1d
Trainee Treasury Analyst
Audley —Witney
- From £28,800 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
Logistic Analyst
Azenta —Wotton Underwood
- Full-time
- Microsoft Excel
- Oracle
- Bachelor's degree
Business Analyst - CRM
Blue Cross —Burford
- £36,500 - £42,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
8d
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave

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Service Analyst

Oxford University Press -
Oxford

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Company pension
Employee discount

Qualifications

Jira
Analysis skills
ITIL
Organisational skills
ServiceNow
Root cause analysis
Communication skills

Full job description

ABOUT THE ROLE

OUP’s digital services enable the Press to deliver its mission of advancing knowledge and learning. We serve educational and academic institutions supporting researchers, teachers and learners. Our portfolio of services includes a broad range of digital, content and data-centric platforms, web and eCommerce applications, learning & assessment services, online journals, and research platforms as well as a range of mobile apps.

The Service Analyst (SA) performs a critical role within the Press with responsibility for triaging issues, root cause analysis, providing technical recommendations, defect prioritisation and delivering BAU change. This involves the use of a variety of tools such as ServiceNow and JIRA. The Service Analyst collaborates with platform developers, internal teams, third-party partners, and discoverability partners to ensure our services meet the high expectation of customers and colleagues.

As a member of the Product Operations team, the Service Analyst will be directly involved in embedding continual improvement to the support service Product Operations provides. This role will also work closely with our strategic technology partner, helping to coach colleagues, knowledge transfer through documentation and utilising time and resource to deliver an efficient service.

Key responsibilities in this role will include:

Develop extensive and detailed knowledge of platform configurations and capabilities and maintain an awareness of new platform developments across the divisions.
Engage with customers and colleagues to deliver a high-quality experience.
Deliver high-value activities to meet key business objectives.
Work collaboratively as part of virtual team on the creation and maintenance of online products to scheduled dates as agreed with customers and internal stakeholders.
Deliver a range of proactive requests to include: access control/user account creation, content collections, homepage reconfiguration, system monitoring, analysing usage statistics and managing/developing third-party feeds etc.
Provision of escalation support to both external (customers/societies) and internal (global business units/colleagues) users through the analysis and triage of issues using problem solving skills to troubleshoot and accurately diagnose platform, content, or service issues to include root cause resolution where appropriate.
In the event of a service issue, work with the major incident management team to ensure the restoration of normal operations with minimal impact on the business, and within agreed service levels.
Identify trends and patterns to log problem records within the service and track through to resolution with third party suppliers or appropriate internal resolution teams.
Following and delivering a service in a good support framework manner (ITIL) with a caller based focus.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Essential:

The ability to work independently with strong organisational skills.
Excellent written and verbal communication skills with the ability to adapt communications for technical and non-technical parties.
Able to effectively manage and balance priorities under time pressure.
The ability to quickly pick up new tasks and learn new systems and processes.
Resourceful and have strong problem solving and analytical skills.
A good team spirit and the ability to work collaboratively.

Desirable:

Experience of working in the publishing industry.
Experience of supporting publishing platforms.
Experience in managing third party vendor and internal stakeholder relationships.
Knowledge of ITIL or other technical competencies and frameworks.

BENEFITS

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of a discretionary annual payment.

Please see our Rewards and Recognition page for more information.

QUERIES

Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Division:Group Technology

Department:Product Technology

Closing Date:9 August 2026

Salary:£30,000 - £35,000 dependent on skills and experience

Location:OUP UK - Oxford

Postcode:OX2 6DP

Full Time / Part Time:Full Time

Ref:5088

Apply Now

Refine Your Search

service analyst jobs in oxfordshire

Service Analyst

Business Analyst (Data Focus)

Data Analyst

Business Analyst

IT Service Management Analyst

Information Security Analyst

Quality Assurance Analyst

Implementation Analyst

Guest Insights Analyst

IT Compliance Analyst

Graduate EMEA FP&A Analyst

Junior Global Revenue Analyst (all genders)

Asbestos Analyst / Surveyor

Data Scientist

Implementation Consultant

Deskside Analyst

Trainee Treasury Analyst

Logistic Analyst

Business Analyst - CRM

Associate Engineer, GxP IT Support

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