It support technician Work, Jobs in Painswick, Gls (with Salaries)

Internal IT Specialist
Avantis Education Inc —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Azure
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
5d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
IT Support Manager
ProCook —Haresfield
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel
IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
9d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
- From £33,000 a year
- 12 hour shift
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
Technical Support Analyst
Connected Management Services Limited —Swindon
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Life insurance
Quick apply
2d
IT Technician
Cheltenham Ladies' College —Cheltenham
- £25,949 - £29,644 a year
- Call to connect
Quick apply
3d
Tech Support Manager
ProCook —Gloucester
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Problem Analyst
St. James's Place —Cirencester
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Senior IT Technician
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- In-person
- Communication skills
Quick apply
IT and Technical Support Technician
Ingenia Ltd —Bristol
- £30,000 - £35,000 a year
- Full-time
- Research
- In-person
- Free parking
Quick apply
6d
1st Line IT Support Technician
The White Horse Federation —Swindon
- £27,274 - £35,570 a year
- Communication skills
- Employee assistance programme
- Employee discount
Senior IT Engineer
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply

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Internal IT Specialist

Avantis Education Inc
Gloucester

Quick apply

Job details

Permanent | Full-time
£34,000 - £36,000 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Word
Technical troubleshooting
Desktop support
TCP
Azure
Hardware repair
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Network infrastructure
User account management
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
SharePoint
TeamViewer
IP networking
IT incident logging
Application support
Incident log maintenance
Microsoft Azure
Intune
Mobile devices
Identity & access management

Full job description

Internal IT Specialist

Location: Gloucester (Waterwells Business Park, Quedgeley)

Salary: £34,000 – £36,000 per annum

Working Pattern: Full-time, office-based (5 days per week)

Please note: This is a fully office-based role located in our Gloucester office. Hybrid or remote working is not available for this position.

About the Role

Are you an IT support professional who enjoys solving technical problems, working hands-on with electronic devices and helping people get the most from their technology?

We're looking for an Internal IT Specialist to join our team at Avantis Education, supporting employees across our Microsoft 365, Azure, and on-premises network environment. You'll be the first point of contact for day-to-day IT support, ensuring colleagues have the tools, access and technical assistance they need to work effectively.

This role is ideal for someone with experience in a service desk, helpdesk or internal IT support environment who is looking to further develop their skills in Microsoft 365, networking and IT projects, taking ownership of issues from diagnosis through to resolution in a modern, cloud-first environment alongside on-site network infrastructure.

What You Will Be Doing

Provide First-Line IT Support

Respond to support requests and troubleshoot hardware, software, and access-related issues, resolving the majority of day-to-day problems independently and escalating more complex infrastructure issues where appropriate
Manage workload through a ticketing system, covering incident management, prioritisation and SLA adherence
Maintain accurate documentation of incidents, requests and resolutions

Support Workplace Technology

Configure and deploy Windows 11 Pro and macOS devices, including preparing devices for new starters and organising equipment returns
Enrol, configure, and manage devices through Microsoft Intune and Autopilot, ensuring end-user devices remain secure, updated and operational
Provide desktop hardware support, including computer accessories, connectivity and networked printer setup and print queue management
Support meeting room technology and collaboration tools and assist with workspace moves and office technology setups
Maintain accurate IT asset records and hardware inventory tracking

Support Network Infrastructure

Manage office Wi-Fi, including controller management, mesh AP configuration, SSID creation with employee/guest network segregation and firmware updates
Administer VLAN configuration and managed switchgear and support DHCP, DNS, and basic TCP/IP networking

Support Microsoft 365 and Azure Environments

Assist with administration of Microsoft 365 services and support the full Microsoft 365 desktop suite (Word, Excel, PowerPoint, Outlook, etc.)
Manage user accounts, licences, groups and permissions, including Azure Active Directory (Entra ID) user administration and access controls

Carry Out Hardware Repairs

Carry out diagnostics and repairs on employee laptops and devices, including component replacement and post-repair testing
Complete occasional repairs on VR headset products returned by UK customers — the same skills as laptop repair, applied to a different device
Maintain accurate records of repairs completed and spare parts used

What We Are Looking For

Essential

Some experience in a similar position providing IT support in a service desk, helpdesk, or internal IT environment
Strong working knowledge of the full Microsoft 365 desktop suite, with familiarity in Microsoft 365 administration (user accounts, licensing) and basic Azure / Entra ID user administration
Windows 11 Pro and macOS — deployment, configuration, troubleshooting and cross-platform compatibility support
Networking fundamentals — Wi-Fi (controller management, mesh AP configuration, SSID creation), VLAN configuration, managed switchgear and DHCP, DNS and basic TCP/IP
Desktop hardware expertise, including computer accessories, connectivity and networked printer setup and management
Experience using ticketing systems (e.g. Zoho Desk, Jira Service Management, or similar) to manage incidents, prioritisation and SLA adherence
A genuine interest in electronic devices, with the confidence and dexterity to carry out hands-on laptop and device repairs
Experience with IT asset management, hardware inventory tracking and remote support tools (e.g. Quick Assist, TeamViewer, or similar)
Confidence liaising with third-party support providers, raising tickets and chasing external suppliers through to resolution
Strong problem-solving skills, excellent communication, and a customer-focused approach with ownership of issues through to resolution

Nice to Have

Microsoft Intune and Autopilot — device enrolment, configuration profiles, compliance policies and app deployment
Microsoft 365 collaboration administration — Teams (team/channel management, meeting policies), OneDrive for Business (storage policies, sharing controls, sync troubleshooting) and SharePoint Online (site administration, permissions, document libraries)
Windows Server and Synology NAS administration — file shares, folder permissions, backup jobs, Active Directory integration and basic server health monitoring
Previous experience repairing laptops, tablets, VR hardware, or similar electronic devices, whether professionally or as a personal interest
iPhone / Android smartphone familiarity — common issues and connectivity tools, on Android devices in particular
Experience working within a cloud-first environment

Why Join Avantis Education?

At Avantis Education, we combine a high-performance culture with genuine support, collaboration and development opportunities. You'll join a team where your work has a direct impact on employees across the business and where you'll be encouraged to continue growing your technical skills.

Benefits

Company pension contribution
Health cashback scheme
Life assurance
Enhanced maternity and paternity pay
Competitive annual leave
Free on-site parking

Interested?

If you're someone who enjoys solving problems, supporting users and keeping technology running smoothly, we'd love to hear from you.

While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage will be contacted directly by a member of our team.

If you have not received communication from us within 14 days of your application, please consider your application unsuccessful on this occasion.

Work Location: In person — Gloucester, GL2 2AP

Pay: £34,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Sick pay

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in painswick, gls

Internal IT Specialist

2nd Line IT Engineer

Service Desk Analyst

Technical Support Engineer Level II/III – Technology Services (Gloucester)

IT Support Manager

IT Service Desk Manager

IT & Cyber Support Trainee (Degree Apprenticeship)

Technical Support Engineer

Systems Administrator - Spacecraft Control Centre

2nd Line Support Engineer

2nd Line Infrastructure Support Engineer

Service Desk Analyst

Technical Support Analyst

IT Technician

Tech Support Manager

Problem Analyst

Senior IT Technician

IT and Technical Support Technician

1st Line IT Support Technician

Senior IT Engineer

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