Customer complaints Work, Jobs in Parbold, Lan (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
6d
Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
3d
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
7d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
9d
Customer Service Advisor
Chemist4U —Skelmersdale
- £26,266.50 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
2d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Banking
- Annual leave
- Work from home
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
Intake Caseworker
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Complaints Handler
Go Car Credit —Warrington
- From £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Collections Officer
Capital on Tap —Manchester
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Contact Centre Agent
Avnet —Preston
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Employee discount
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
3d
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Free parking
- Annual leave
23h
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Recreational Assistant
Edu-Lettings UK Ltd —Wigan
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
8d
Renewable Energy Analyst
Certi-Fi Schemes —Chorley
- £26,000 - £36,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Computer skills
- Free parking
- Life insurance
Quick apply
1d

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Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
6 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

customer complaints jobs in parbold, lan

Senior Customer Resolution Officer

Customer Voice and Complaints Manager

Customer Experience Advisor

Communications Data Investigator, Single Point of Contact

Customer Service Advisor

Customer Care Coordinator

Customer Relations Manager, SEO, Perm, Liverpool

Customer Service Manager

Customer Banking Agent

Complaints Handler

Intake Caseworker

Complaints Handler

Collections Officer

Contact Centre Agent

Customer Service Advisor (FTC up to 12 Months)

Customer Service Manager - Retention SME Direct

Collections Agent - no evenings/weekends!

Duty Operations Manager

Recreational Assistant

Renewable Energy Analyst

I want to receive the latest job alerts for customer complaints in parbold, lan

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