1st line support Work, Jobs in Patchway, Gls (with Salaries)

1st Line Support Analyst
Boeing —Bristol
- Day shift
- Communication skills
- Life insurance
10d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
6d
Prisoner Escort and Driver
Serco Plc —Bristol
- £24,596 - £31,063 a year
- Overtime
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
1d
Financial Investigator - South West Regional Organised Crime Unit (SWROCU)
Avon and Somerset Constabulary —Almondsbury
- £37,020 - £39,276 a year
- Part-time
- Hybrid work
- Travel
1st Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Communication skills
2d
Manufacturing Team Member
Cereal Partners Worldwide —Staverton
- £46,312 a year
- 12 hour shift
- Computer literacy
- Continuous improvement
- Quality control
4d
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
TRiM Coordinator - Hybrid working
Avon and Somerset Constabulary —Portishead
- £37,020 - £39,276 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Presentation skills
- Work from home
12d
Early Help Strategic Lead
South Gloucestershire Council —Yate
- £55,534 - £60,390 a year
- Full-time
- Leadership
- School
- Annual leave
- Employee discount
Administrative Assistant, Sawday's
Sawday's —Bristol
- Part-time
- Hybrid work
- Sales
- Salesforce
- Employee discount
Quick apply
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
2nd Line Technical Analyst
Xerox —Bristol
- Full-time
- Windows
- Analysis skills
- Presentation skills
4d
Mental Health Crisis Worker
Second Step —Bristol
- £26,056 a year
- Full-time
- Care plans
- Communication skills
4d
Healthcare Assistant
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £25,760 - £27,476 a year
- Full-time
- Patient care
- Communication skills
1d
Infrastructure Support Engineer
Computacenter —Bristol
- Customer service
- Windows
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave
Medical Secretary
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £28,392 - £31,157 a year
- Part-time
- Word processing
- Typing
- Medical terminology
Employment Specialist - Employment Coach
Gloucestershire Health and Care NHS Foundation Trust —Cinderford
- £32,073 - £39,043 a year
- Part-time
- Travel

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1st Line Support Analyst

Boeing -
Bristol

Apply Now

Job details

10 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Technical troubleshooting
Operating systems
IT service management
Ticket management
User account management
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Communication skills
Help desk

Full job description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are seeking a dedicated and customer-oriented Service Desk Agent to join our team.

The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively. The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.

Position Responsibilities:

Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
Assist users with account management, including password resets and access issues.
Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
Participate in training sessions and workshops to enhance technical skills and customer service abilities.
Contribute to the development of knowledge base articles and user documentation.
Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)

Employer will not sponsor applicants for employment visa status.

Required Skills/Experience:

Ability to gain SC clearance
Previous experience in a customer service or technical support role preferred.
Strong problem-solving skills and the ability to think critically under pressure.
Excellent verbal and written communication skills.

Desired Skills/Experience:

Ability to remain calm under pressure or through demanding challenges
Familiarity with common operating systems and software applications.
Ability to work independently and as part of a team in a fast-paced environment.
Understanding of ITIL best practice methodology

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

Competitive salary and annual incentive plans
Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
23 days plus UK public holidays and a Winter Break between Christmas and New Year
Pension Plan with up to 10% employer contribution
Company paid BUPA Medical Plan
Short Term Sickness: 100% pay for the first 26 weeks
Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development
Access to Boeing’s Well Being Programs, tool and incentives

Applications for this position will be accepted until Oct. 14, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Day Shift (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

Competitive base pay and incentive programs.
Industry-leading tuition assistance program pays your institution directly.
Resources and opportunities to grow your career.
Up to $10,000 match when you support your favorite nonprofit organizations.

Apply Now

Refine Your Search

1st line support jobs in patchway, gls

1st Line Support Analyst

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

Prisoner Escort and Driver

Cyber Security Analyst L1

Financial Investigator - South West Regional Organised Crime Unit (SWROCU)

1st Line IT Support Technician

Manufacturing Team Member

2nd Line IT Support Engineer

Contract Paralegal - Financial Litigation

TRiM Coordinator - Hybrid working

Early Help Strategic Lead

Administrative Assistant, Sawday's

1st Line IT Support Engineer

2nd Line Technical Analyst

Mental Health Crisis Worker

Healthcare Assistant

Infrastructure Support Engineer

Software Customer Service Manager

Medical Secretary

Employment Specialist - Employment Coach

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