1st line support Work, Jobs in Pencoed, Wls (with Salaries)

Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
7d
Administrative Assistant
Cardiff University —Cardiff
- £25,249 - £26,093 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- University
- Annual leave
4d
CNC Operator
Ensinger Group —Porth
- £30,475 a year
- Full-time
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
14d
Tutor Operations Officer
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
7d
Student Registry Officer
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
7d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Rugby Development Apprenticeship Programme
The Welsh Rugby Union —Cardiff
- £12,515 a year
- Weekend availability
- Hybrid work
- Marketing
- University
- Free parking
- Employee assistance programme
10d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Communication skills
HR Adviser
HR Spectrum —Swansea
- From £34,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Human resources
CNC Setter/Operator
IrvinGQ —Bridgend
- £21.70 an hour
- 12 hour shift
- Sick pay
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Lead Operator
Thermo Fisher Scientific —Newport
- 12 hour shift
- Management
- Computer literacy
- Microsoft Office
7d
Lecturer in Construction Management & Civil Engineering
University of Wales Trinity Saint David —Swansea
- £41,064 - £47,389 a year
- Full-time
- Project management
- University
- Annual leave
14d
Director of Finance and Technology & Innovation
Tai Tarian —Briton Ferry
- £134,040 a year
- Full-time
- IT
- Leadership
23h
Senior Lecturer Quantity Surveying
University of Wales Trinity Saint David —Swansea
- £48,822 - £58,225 a year
- Full-time
- Hybrid work
- University
- Annual leave
14d

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Service Desk Technician

Exponential-e -
Bridgend

Quick apply

Job details

7 days ago

Benefits

Referral programme

Qualifications

ITIL Certification
Azure
Windows
Computer networking
IT
Communication skills
Active Directory
CompTIA A+

Full job description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

Provide the primary point of contact for Exponential-e Customers to record all issues and requests.
Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact.
Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate.
Work in a shift rotation to provide on-site 1st Line Service Desk support to Exponential-e Customers.
Primarily responsible for monitoring, managing and owning support tickets and driving customer issues through to resolution.
Engage with the Exponential-e Resolver Groups assigned to support tickets to ensure they are progressed and updated inline with the SLAs and KPIs.

Key responsibilities for this job:

Respond to manage the support contacts and tickets as defined within Service Level Agreements.
Work as a team to deliver timely resolution to customer requests from telephone, portal and email.
Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.
Maintain an understanding of the internal escalation process.
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
To be a highly motivated team player with the skills and ability to manage changing priorities.
Performs general preventative maintenance tasks on computers, laptops and Network platforms.
Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).

Knowledge and experience required:

Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.
Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
Experience in using ITIL based ticketing system (ITIL foundation preferred).
Will require SC clearance in this role, so having this now would be desirable.

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Quick apply

Refine Your Search

1st line support jobs in pencoed, wls

Service Desk Technician

Administrative Assistant

CNC Operator

ICT Enterprise Specialist

ICT Infrastructure Manager

1st Line Engineer

ICT Cloud Infrastructure and Platforms Specialist

Tutor Operations Officer

Student Registry Officer

IT Service Improvement Manager

Rugby Development Apprenticeship Programme

Senior Service Desk Analyst

Fraud Prevention Associate

HR Adviser

CNC Setter/Operator

Service Desk Manager

Lead Operator

Lecturer in Construction Management & Civil Engineering

Director of Finance and Technology & Innovation

Senior Lecturer Quantity Surveying

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